Customer Service Administrator - Edinburgh Salary: 25,000 Hours: Monday to Friday, 9:00 AM - 5:00 PM Contract: Full time, Permanent Start Date: January About the Role We're looking for a dedicated Customer Service Administrator to join a growing team in Edinburgh. This role combines customer support with essential administrative duties to ensure smooth day to day operations. You'll handle inbound queries, process customer information, manage documentation, and support internal teams with accurate and timely admin tasks. If you enjoy helping customers, staying organised, and working in a structured office environment, this role is perfect for you. What You'll Do Answer inbound calls and assist customers with a wide range of queries Provide clear, accurate information and resolve customer issues promptly Handle administrative tasks such as updating records, processing forms, and managing documentation Maintain detailed and accurate notes using internal systems and CRM...

We're hiring Customer Service Representatives to support the UK's largest Banking Group in Edinburgh . If you're caring, motivated, and ready to deliver outstanding customer service, this is your chance to shine! Role: Customer Service Representative Division: Investment, Pensions & Insurance (IP&I) Location: Lloyds Banking Group, Princes Exchange, Edinburgh, EH3 9AQ Pay rate: 14.02 per hour Contract: Temporary Start Date: 26th January 2026 Hours: Full time, 35 hours per week Working Pattern: 8am-6pm Monday to Friday on a shift-pattern basis Hybrid working available after successful completion of training (up to 3 days working from home) Training: Full time for 6-8 weeks. Important: This is a full-time role (35 hours per week) - not suitable for students. You must be based in Edinburgh or able to commute to Princes Exchange. Closing date for applications: 17th December 2025. What You'll Do: You'll handle...

Customer Service Advisor - Edinburgh Salary: 25,000 Hours: Monday to Friday, 9:00 AM - 5:00 PM Contract: Full-time, Permanent Start Date: January About the Role We're looking for a dedicated Customer Service Advisor to join a dynamic team in Edinburgh. In this role, you'll handle inbound calls, supporting customers with queries and ensuring every interaction is professional, helpful, and efficient. If you thrive on delivering exceptional service and enjoy problem-solving, this is the perfect opportunity for you. What You'll Do Answer inbound calls and assist customers with a wide range of queries Provide clear, accurate information and resolve issues promptly Maintain detailed records of customer interactions using internal systems Work collaboratively with colleagues to ensure a seamless customer experience What We're Looking For Previous experience in a customer service role (phone-based preferred) Strong communication and listening skills Ability to work in a...

Are you looking for a customer service role that is more than just answering the phone? Hybrid working? A genuine path for career progression? Our retained client is a leading online retailer, with over 20 years of expertise they are true pioneers in what they do and the service they offer their customer. They are now seeking customer service advisors to join the adventure, offering hybrid working you will be based both in their modern Edinburgh city office and the comfort of your own home, the best of both worlds. As a customer service advisor you will be offering the highest level of assistance within their Omni -Channel Contact Centre via telephone, live chat and emails to aid the customer through the purchasing journey, whilst liaising with their network partners and suppliers. If you have a passion for doing the right thing, want to be part of wonderful team culture and have the imagination to do something that little different then we want to speak to you. Given the nature...

Customer Service Executive - Investments Our client based in the City Centre of Edinburgh who are one of the UK's leading and largest wealth management firms in the UK are looking to add a Customer Service Executive to their Digital Channels Customer Service Team. Our client offer award-winning personalised wealth management services that meet the varied needs of over 100,000 account holders, including individuals, charities, and pension funds. Start date - ASAP Salary - 27,500 with fantastic benefits such as performance related bonus yearly, Hybrid working, Excellent Pension scheme, Private health and so on. Working Hours - Monday to Friday - 35 Hours per week between 9am - 5pm Location - Edinburgh City Centre - Hybrid working after probation period Key Responsibilities: Handling incoming calls and mail from new and existing customers and resolving queries Communicating with both internal and external customers Inputting and maintaining client data with accuracy on...

Job Title: Dutch Speaking Customer Service Advisor Location: Edinburgh Salary: 25,800 per year Employment Type: Full Time, Permanent Fluent in Dutch? Love solving problems and making people smile? This is your chance to turn your talent into a career you'll love. We're looking for someone who thrives in a fast-paced environment and knows how to keep things running smoothly. Join a global leader and become the friendly voice that makes every customer interaction feel effortless. What You'll Do Be the Hero: Manage customer accounts and keep everything on track. Stay Cool: Handle high-volume calls without breaking a sweat. Build Bridges: Connect with carriers and customers like a pro. Deliver the Wow: Go above and beyond to make customers happy. Solve Puzzles: Tackle challenges head-on and find smart solutions. Make It Happen: Provide quotes, arrange bookings, and process payments accurately. Juggle Like a Champ: Multitask with ease using top-notch tools. Show Your Style:...

Job Title: Russian Speaking Customer Service Advisor Location: Edinburgh Salary: 25,800 per year Employment Type: Full Time, Permanent Fluent in Russian? Love solving problems and making people smile? This is your chance to turn your talent into a career you'll love. We're looking for someone who thrives in a fast-paced environment and knows how to keep things running smoothly. Join a global leader and become the friendly voice that makes every customer interaction feel effortless. What You'll Do Be the Hero: Manage customer accounts and keep everything on track. Stay Cool: Handle high-volume calls without breaking a sweat. Build Bridges: Connect with carriers and customers like a pro. Deliver the Wow: Go above and beyond to make customers happy. Solve Puzzles: Tackle challenges head-on and find smart solutions. Make It Happen: Provide quotes, arrange bookings, and process payments accurately. Juggle Like a Champ: Multitask with ease using top-notch tools. Show Your Style:...

Job Title: French Speaking Customer Service Advisor Location: Edinburgh Salary: 25,800 per year Employment Type: Full Time, Permanent Fluent in French? Love solving problems and making people smile? This is your chance to turn your talent into a career you'll love. We're looking for someone who thrives in a fast-paced environment and knows how to keep things running smoothly. Join a global leader and become the friendly voice that makes every customer interaction feel effortless. What You'll Do Be the Hero: Manage customer accounts and keep everything on track. Stay Cool: Handle high-volume calls without breaking a sweat. Build Bridges: Connect with carriers and customers like a pro. Deliver the Wow: Go above and beyond to make customers happy. Solve Puzzles: Tackle challenges head-on and find smart solutions. Make It Happen: Provide quotes, arrange bookings, and process payments accurately. Juggle Like a Champ: Multitask with ease using top-notch tools. Show Your Style:...

Customer Operations Representative 9 month FTC | Edinburgh  | Hybrid |  £Competitive + excellent benefits + career progression Are you passionate about delivering great customer service and looking to build a career in financial services? Do you enjoy problem-solving, working with people, and making a positive difference in customers’ lives? We’re looking for a Customer Operations Representative to join FNZ in Edinburgh, where you’ll play a key role in supporting our customers, updating portfolios, and ensuring every interaction delivers the exceptional service FNZ is known for. What you’ll be doing: As part of our Customer Operations team, you’ll handle requests that come through mail, email, and phone, ensuring customers receive accurate and timely support. You’ll keep up to date with legislative, product, and process changes while helping to improve the customer experience every day. Your responsibilities will include: Processing customer...

Collections Specialist About the Role We are seeking a Collections Specialist to manage a portfolio of customer accounts (B2B), ensuring timely payments and reducing outstanding debt. You will proactively contact customers by phone and email, resolve queries, and agree payment arrangements in line with company standards. Key Responsibilities Contact customers to discuss and agree payment solutions. Handle inbound queries and resolve disputes promptly. Maintain accurate records of all communications and actions. Prioritise workload to meet agreed KPIs and service levels. Escalate complex cases when necessary. Support customers in financial difficulty with appropriate solutions. Identify and implement process improvements. What We're Looking For Essential: Experience in outbound telephony role or financial services Strong negotiation and influencing skills. Excellent communication skills (written and verbal). Ability to work accurately under pressure and prioritise...