Job Title: Customer Service Advisor Location: Ealing, West London (Travel round borough) Hourly rate 19.46 PAYE / 25.73 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start Make a Difference in Your Community Are you passionate about helping people and improving lives? Join our team as a Service Advisor , where you'll be the first point of contact for residents accessing council services in community locations. You'll play a vital role in guiding customers through their queries, supporting digital inclusion, and connecting them with the services they need. What You'll Do Provide holistic advice and information on council services. Support customers in accessing online services and self-serve options. Triage and refer customers to specialist teams or local support organisations. Promote digital confidence by helping residents use public PCs or personal...

Job Title: Customer Service Advisor Location: Ealing, West London (Travel round borough) Hourly rate 19.46 PAYE / 25.73 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start Make a Difference in Your Community Are you passionate about helping people and improving lives? Join our team as a Service Advisor , where you'll be the first point of contact for residents accessing council services in community locations. You'll play a vital role in guiding customers through their queries, supporting digital inclusion, and connecting them with the services they need. What You'll Do Provide holistic advice and information on council services. Support customers in accessing online services and self-serve options. Triage and refer customers to specialist teams or local support organisations. Promote digital confidence by helping residents use public PCs or personal...

JOB TITLE: Customer Service Officer (Part Time) LOCATION: Hounslow, Hybrid working available PAY RATE: 17.09 PAYE / 22.65 Umbrella per hour START DATE: ASAP DURATION: 3-month initial contract Hours: 18 hours a week (3 days) IR35 STATUS: Inside About the Role As a Customer Service Officer, you'll be the first point of contact for residents, employees, and members accessing council services through multiple channels. You'll play a key role in resolving enquiries, offering guidance, and empowering residents to access services online, while providing holistic support to those who need it most. What You'll Do Provide accurate information, assistance, and guidance to residents, businesses, and partners. Resolve enquiries at first point of contact wherever possible. Signpost customers to other agencies when appropriate and take a holistic approach to their needs. Support residents with digital services, including registering accounts and completing...

JOB TITLE: Customer Service Officer (Part Time) LOCATION: Hounslow, Hybrid working available PAY RATE: 17.09 PAYE / 22.65 Umbrella per hour START DATE: ASAP DURATION: 3-month initial contract Hours: 18 hours a week (3 days) IR35 STATUS: Inside About the Role As a Customer Service Officer, you'll be the first point of contact for residents, employees, and members accessing council services through multiple channels. You'll play a key role in resolving enquiries, offering guidance, and empowering residents to access services online, while providing holistic support to those who need it most. What You'll Do Provide accurate information, assistance, and guidance to residents, businesses, and partners. Resolve enquiries at first point of contact wherever possible. Signpost customers to other agencies when appropriate and take a holistic approach to their needs. Support residents with digital services, including registering accounts and completing...

Description Our local government clients in Westminster, London, are recruiting a Contact Centre Advisor. To proactive and empathetic Contact Centre Advisor to join our dedicated team. This is a vital frontline role supporting residents, particularly those experiencing homelessness, through high-quality customer service and case management. Responsibility Handle customer queries via telephone and email with professionalism and empathy. Accurately record and manage cases using internal systems and spreadsheets. Proactively drive queries and workstreams forward, often through to resolution. Communicate clearly and effectively, ensuring every interaction is led with Understanding and care. Collaborate with internal teams and external partners to ensure seamless service delivery. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Proven skills in working within a customer service environment Proven skills in problem-solving...

Description Our local government clients in Westminster, London, are recruiting a Contact Centre Advisor. To proactive and empathetic Contact Centre Advisor to join our dedicated team. This is a vital frontline role supporting residents, particularly those experiencing homelessness, through high-quality customer service and case management. Responsibility Handle customer queries via telephone and email with professionalism and empathy. Accurately record and manage cases using internal systems and spreadsheets. Proactively drive queries and workstreams forward, often through to resolution. Communicate clearly and effectively, ensuring every interaction is led with Understanding and care. Collaborate with internal teams and external partners to ensure seamless service delivery. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Proven skills in working within a customer service environment Proven skills in problem-solving...