Contact Centre Customer Support Advisor / Customer Service Agent A great opportunity for a Contact Centre Customer Support Advisor / Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent customer service and troubleshooting support. If you’ve also worked in the following roles, we’d also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY: £25,000 per annum + Benefits   LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday. Every Other Weekend Worked from Home) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Core Working Hours: Monday to Friday 8am–8pm, Every Other Weekend Saturday 10am–5pm, Sunday 10am–3pm...

Job Title: Collections Advisor Location: Customer & Communities Neighbourhoods Income Services Hours: 36.25 hours/week Contract: Fixed-term (until March) We re looking for a Collections Advisor to manage debt collection, payment arrangements, and financial support for tenants. If you're proactive, a strong communicator, and can handle sensitive financial matters, this role is for you. Collections Advisor Key Responsibilities: Debt Collection : Manage arrears, recharges, and sundry debts from tenants and former tenants. Customer Outreach : Make outbound calls to discuss payment plans and negotiate solutions. Data Management : Maintain accurate records in housing systems and financial databases. Team Support : Collaborate with Income Officers and Rent Accounting teams to ensure timely collections. Financial Support : Raise awareness of financial inclusion programs and refer to support services. Campaigns : Contribute to income collection projects...