Are you an experienced customer service leader who thrives on developing people, improving performance and building strong customer relationships? We're looking for a Team Leader - Tailored Care Operations ( Manager I, Commercial Customer Care) to lead a multifunctional team supporting our strategic, VIP and Tailored Care customers. You'll lead approximately 7-10 colleagues, ensuring our priority customers receive proactive, responsive and high-quality support. What will you do? You'll combine people leadership, customer relationship management and operational excellence, taking ownership of team performance and the experience we deliver to key customers. You will: Lead, coach and develop a high-performing team of Account Managers, Order Support Specialists and Senior Specialists. Build a culture focused on customer excellence, accountability and continuous improvement. Oversee support for strategic customers, including orders, projects, escalations and service...

Are you an experienced customer service leader who knows how to get the best from people while delivering an excellent customer experience? We're looking for a Team Leader - Customer Contact Operations ( Manager I, Commercial Customer Care) to lead a frontline customer contact team of around 15 colleagues, including two Senior Specialists. You'll oversee customer interactions across phone, email, chat and digital channels, ensuring customers receive a consistent, responsive and high-quality service. What will you do? You'll take ownership of the day-to-day performance of the team, balancing customer experience, productivity and employee engagement. Key responsibilities include: Lead, coach and develop a high-performing customer contact team. Deliver against service levels, productivity, quality and customer experience targets. Manage workload and resources to meet changing customer demand. Coach colleagues, manage performance and support career development....

Are you an experienced customer service leader who knows how to get the best from people while delivering an excellent customer experience? We're looking for a Team Leader - Customer Contact Operations ( Manager I, Commercial Customer Care) to lead a frontline customer contact team of around 15 colleagues, including two Senior Specialists. You'll oversee customer interactions across phone, email, chat and digital channels, ensuring customers receive a consistent, responsive and high-quality service. What will you do? You'll take ownership of the day-to-day performance of the team, balancing customer experience, productivity and employee engagement. Key responsibilities include: Lead, coach and develop a high-performing customer contact team. Deliver against service levels, productivity, quality and customer experience targets. Manage workload and resources to meet changing customer demand. Coach colleagues, manage performance and support career development....

Housing Team Leader Location : Brent Salary : £40,400 to £45,000 Fixed Term Contract / Secondment until December 2028 Hyde is looking for a Housing Team Leader to lead and support a frontline housing team, helping to deliver a proactive, customer-focused service for our customers. As a Housing Team Leader at Hyde, you will manage and develop a team, providing guidance on complex housing matters and ensuring services are delivered effectively, in line with performance targets, contractual requirements and customer expectations. You will also drive the delivery of a comprehensive housing service that meets the needs and expectations of residents and stakeholders, with a strong focus on continuous improvement. Key Duties Advise and support the team in handling complex housing matters, fostering a strong performance culture to meet targets and resolve enquiries at the first point of contact. Investigate and resolve complaints about Housing and ASB...

Out of Hours Team Leader Location: Luton (Hybrid, 2-3 days per week in the office) Salary: 26,600 - 28,000 pro rata Hours: 35 hours per week Lead a Team That Keeps Blue Arrow Moving 24/7 We're looking for an energetic and motivated leader to join our Out of Hours team. You'll support a team of consultants, manage operational escalations, and ensure outstanding service for clients and candidates outside standard business hours. Shift Pattern This role works on a two-week rota covering mornings, evenings and weekends. Weekdays 04:00 - 10:00 17:00 - 00:30 Weekends Shifts between 04:00 - 00:30 Every other weekend off will be supported where possible , although rotas may vary to meet business needs. What You'll Bring Previous team leadership or supervisory experience Excellent customer service and communication skills Ability to stay calm and make decisions under pressure Recruitment, staffing, customer operations or similar...

Role : Customer Service Team Leader Salary : 29,000 - 31,000 Contract Type : Permanent, Hybrid Hours : Monday to Friday, 2-week shift rotation of 8am - 4pm, 12pm - 8pm Location : Leeds Dock Our client is seeking a dynamic and motivated Customer Service Team Leader to join their thriving customer experience department. This permanent, full-time position presents a fantastic opportunity for a Team Leader with experience of leading a phone-based customer service team to take the next step in their career. As a key player in the Customer Service Team, you will be leading, supporting, and motivating a dedicated team of Customer Service Executives, ensuring they deliver exceptional service while continuously seeking opportunities for improvement. We love working with this business and our candidates have grown into a variety of different roles here so if you're looking for growth opportunities, this is the business for you! Key Responsibilities: Lead, coach and...

Customer Service Team Leader Sale, Manchester £44,556.75 per annum + excellent benefits package Permanent, Full Time (39 hours per week working hours will be between 8am and 5pm Monday to Friday. Flexibility required to support service delivery.) Closing date: 15th October 2026 Interview date: 26th October 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Looking for Your Next Leadership Challenge in Customer Service? At Irwell Valley Homes, we believe that great customer service changes lives. Our Customer Service Team is often the first point of contact for our customers, and the way we lead, support and empower our colleagues directly impacts the experience customers receive every day. We're looking for a Customer Service Team Leader who is passionate about delivering outstanding customer service, developing high-performing teams and driving continuous improvement across our customer contact channels....

Customer Service / Sales Support Team Leader Location: East Leeds - office based role Salary: 30-40,000 Benefits: Outstanding holidays About the Role We're looking for a Customer Service/ Sales Support Team Leader to support daily operations - processing orders, managing customer enquiries, coordinating deliveries, and keeping our systems accurate. You'll be the link between customers, couriers and internal teams, ensuring requests are handled efficiently and communication runs smoothly. What You'll Be Doing Responding to customer queries by phone and email, resolving service requests professionally and promptly Processing and correcting customer, project and partner orders, maintaining accurate records Liaising with couriers on deliveries, re-deliveries and damage reporting Managing customer service cases and project queries through to resolution Chasing deliveries and keeping customers updated Raising RMAs, processing credits, and submitting courier...

2nd line Service Desk Team Leader Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities...

Location: Belfast, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Thales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world’s payment card transactions and is Europe’s number one supplier of defence electronics. Beyond that our people have made London’s Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries. We are a leading name in our markets and a diverse, constantly evolving organisation. Join us. We are currently looking to recruit an End User Support...

German Customer Service Executive (x2) Location: Guildford Salary: 27,999.16 - 29,999.16 Contract Type: Permanent Full-Time: Monday - Friday (9am - 5:30pm) Hybrid Working with Free Parking Are you a customer service champion with a passion for delivering outstanding support? Do you thrive in fast-paced environments where communication and problem-solving are key? If so, an exciting opportunity awaits with our client, a well-respected international organisation. They are seeking two German Speaking Customer Service Executives to join their dynamic team in Guildford! About the Organisation The Guildford office supports customers with exceptional service across multiple markets and currencies. Accuracy, professionalism, and outstanding customer care are at the heart of their operations. What's in it for You? Work in a friendly, supportive, and collaborative team environment. Enjoy hybrid working options with free onsite parking. Competitive salary and...

Are you fluent in French and English? Do you have exceptional Customer service skills? If so, we have the ideal Permanent position for you. As a French speaking Customer Care Representative, you will be at the heart of building strong customer relationships enabling you to bring the voice of the customer to the site and ensuring that assigned customers' requirements are met in the most efficient and cost-effective way. Job Title: French Customer Care Representative Location: Ashford, free parking Hours: Monday - Friday 9am - 5:15pm, with flexibility required to occasionally start earlier/finish later Hybrid: Yes, 4 days office based and 1 day a week working from home, after successful completion of training period Salary: Please call us on (phone number removed) for further details Company benefits: 25 days annual leave + Bank holidays Profit Sharing Plan Bonus Company Pension Employee Assistance Programme Life Assurance and Group Income Protection...

Are you ready to be part of an exciting journey working for a company that supply and install smart electric vehicle (EV) home chargers? Our client is on a mission to accelerate the global transition to clean, affordable energy-and they're looking for someone like you to help make it happen. As a Customer Operations Executive , you'll play a key role in supporting customers throughout their EV charging journey, ensuring a seamless and positive experience. If you're a motivated, customer-focused, and passionate about contributing to a more sustainable future, this could be the perfect opportunity for you. Job Title: Temporary Customer Operations Executive Location: Covent Garden (Hybrid) - 3 days in the office, 2 days working from home Start Date: ASAP Duration: 3+ months Pay Rate: 14.85 per hour Important: Candidates must be fully available throughout the Christmas and New Year period , as this is a key operational time for the business...

Temporary Receptionist - Horley Pay Rate: 14.67 per hour We are looking for a professional and friendly Receptionist to provide short-term cover at a corporate office in Horley. Duties will include: Welcoming visitors and managing sign-ins. Answering and directing telephone calls. Handling general enquiries. Managing incoming post and deliveries. Providing general administrative support as required. The ideal candidate will have previous reception or customer service experience, excellent communication skills and a professional, approachable manner. If you are available at short notice and enjoy working in a corporate environment, we would love to hear from you. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or...

School Office Administrator / Receptionist Location: Bexley Hours: Monday - Friday 8:30am - 4:30pm (Term time only) Term: Temp to Perm Opportunity Pay: 14.00 - 15.00 per hour Start: ASAP We are seeking a friendly, organised and professional School Office Administrator / Receptionist to join a busy school office in Bexley, providing essential support to the Office Manager and acting as a key point of contact for parents, visitors and staff. Key Responsibilities: Managing incoming calls and assisting with parent and visitor enquiries Responding to emails promptly and professionally Supporting the administration of school admissions Providing reception cover and welcoming visitors to the school Carrying out a variety of general administrative duties to support the smooth running of the office Assisting with the upkeep and updating of the school's social media platforms Supporting the office team during busy periods and school holiday cover...

Salary: Competitive salary plus annual bonus, car allowance, medical cover and other Veolia benefits Location: London Head office, N1 9JY - with hybrid working offered When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our enhanced company pension scheme Private Medical Insurance Company car or allowance 6,600 per annum Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your...

Account Manager - Join Zoetis and Shape the Future of Animal Health! Location: Leicestershire Team: Companion Animal Business Unit Reporting to: Area Business Manager (ABM) At Zoetis, we are more than the global leader in animal health-we are a purpose-driven community where diversity, equity, and inclusion are at the heart of everything we do click apply for full job details

Job Title: Senior Sales Account Manager - Medical Devices & Equipment Location: Scotland, UK Contract: Permanent, Full Time Salary: 50,000 - 60,000 per annum + lucrative commission structure + company car/car allowance About Our Client Our client is a leading organisation in the medical equipment sector, delivering innovative solutions that support and enhance healthcare services. They are looking for an experienced Senior Sales Account Manager to develop existing accounts and drive new business opportunities across National Health Service in Scotland. This is a commercially focused role requiring strong technical knowledge of healthcare procurement frameworks, tendering processes and, in particular, managed service providers (MSPs) operating within the National Health Service Scotland. Benefits & Perks Lucrative commission structure Health insurance Life insurance 3% pension contribution 33 days holiday Company car/car allowance Key...

We are seeking a proactive and relationship-driven Customer Success Manager to join our client's team. You will be responsible for nurturing strong, long-term relationships with clients and strategic partners, ensuring high levels of satisfaction, engagement, and retention. As the CSM, you will act as a trusted advisor, guiding customers, managing complex enquiries, and identifying opportunities to expand account value through up sell and cross-sell initiatives. If you possess a customer-first mindset, excellent communication skills, and a track record of effectively managing multi-account portfolios, we would love to hear from you. Key responsibilities: Serve as the primary point of contact for customer enquiries, escalations, and ongoing support. Build and maintain trusted, long-term relationships with customers and key partners. Understanding client goals to ensure services deliver maximum value and satisfaction. Guide new customers seamlessly through the on boarding...

Description Location: Southampton Reporting to: Siobhan Griffiths, Customer Service Operations Manager Closing date: Friday 9th October , 10am About the role: Our aim is to give customers clarity and control over their money by allowing customers to manage their money entirely through the Starling banking app. The app is connected to 24/7/365 support - the customer service team is at the heart of our company. As a team leader, you inspire and motivate your team to give the best service to our customers. You lead from the front, showcasing your finely tuned customer service skills on a daily basis. Not only that, we look to you to share solutions that will make our's, and our customers lives, better. Whenever they need us, we will be there. As a result, we are looking to grow our overnight team and are looking for people who can commit to 37.5 hours a week between 20:00 - 07:15am on a 4 on 4 off rotation pattern. Hybrid working: Overnight colleagues spend 1 shift per...