The Contact Centre Operational Lead will be responsible for designing, mobilising and operating the Contact Centre as a core enabling capability across the BPS service model. Job title: Contact Centre Operations Lead Job Description: The Contact Centre Operational Lead will be responsible for designing, mobilising and operating the Contact Centre as a core enabling capability across the BPS service model.  Responsibilities Owns the design, mobilisation and ongoing operation of the Contact Centre operating model, Leads the development of the Contact Centre service blueprint, high-level and detailed operating model Defines how the Contact Centre will operate across voice, email, chat, service requests, virtual agents, automation-enabled journeys and assisted channels, ensuring a consistent experience for users and advisors. Works with technical, integration and operational teams to ensure the Contact Centre aligns with the Capita contact centre...

Role Overview: Job Title: Application Support Analyst Reports to: Head of IT Based: Hybrid, 3 days a week in our Burntwood head office Contract: Full time, Permanent   About Busy Bees Busy Bees Nurseries is the UK’s largest and leading early years education provider and the third largest globally, with over 1000 centres and growing. Since 1983, we’ve built a reputation for our award-winning culture and excellence in early years care and education.   About the role As an Application Support Analyst, you’ll play a key role in the day-to-day support and maintenance of Busy Bees business-critical applications. Working closely with the Application Manager and wider Support Team, you’ll provide 1st and 2nd line application support , investigate and resolve incidents and requests, and work with internal teams and third-party suppliers to deliver excellent service within agreed SLAs.   A key part of the role will also be managing user access...

Customer Service Advisor / Temp to Perm Opportunity Hours: 37.5 / Monday to Friday / (8-4, 9-5 & 10-6) Plus one weekend per month (8-4) working remotely Are you passionate about delivering exceptional customer service? Do you enjoy solving problems and ensuring customers receive a positive experience every time? We're recruiting for a Customer Service Advisor to join a busy and friendly customer support team. This is an excellent opportunity for someone looking to join a highly successful business, working in a very supportive environment with impressive office facilities. The Role As the first point of contact for customers, you'll play a key role in delivering an outstanding customer experience across multiple communication channels. You'll be responsible for resolving customer enquiries efficiently, handling complaints professionally, and ensuring every interaction reflects a high standard of service. Key Responsibilities Respond to customer enquiries via...