Ref : 23514 Job Title : Onsite Helpdesk Engineer - Japanese Speaker The Skills You'll Need : Japanese / English, 1st & 2nd Line IT Support, Network Troubleshooting Your New Salary : Up to £39,000 + commuting expenses Location : London Contract : 1-year Fixed Term Contract (potential extension) Hybrid : No - Onsite Start : ASAP Working hours : Monday-Friday, 8:00-16:00 / 9:00-17:00 What You'll be Doing : Provide onsite 1st and 2nd line IT support via face-to-face, email, telephone, remote access and chat. Manage and update support tickets through the IT ticketing system. Support Microsoft 365, user accounts, endpoint devices and related IT services. Perform basic Windows Server administration and initial incident troubleshooting. Carry out initial network and server incident triage and escalate complex issues where required. Support operational security activities, including security alerts, vulnerability and patch status checks....

About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes' World's Best Employers 2025 . At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating...