We re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. You ll be the first point of contact for tenants, managing a high volume of inbound calls (with a expected minimum of 60 calls taken per day) while delivering a professional and empathetic customer experience. In addition, you will log and schedule repair requests, coordinate appointments and ensure all interactions meet agreed Service Level Agreements (SLAs). The role also includes managing a shared repairs inbox, prioritising emails, updating systems accurately and following up on repairs. You ll handle a range of enquiries, from routine repairs to more complex or sensitive issues, so the ability to work at pace, think on your feet and remain calm under pressure is essential. About You Experience in a call centre or high-volume customer service role essential. Confident managing 60+ calls per day alongside administrative tasks essential. Strong organisational...

Procurement Customer Service Advisor Location: Remote Contract: Temporary, 3-6 months We are recruiting for a Procurement Customer Service Advisor to join our client on a temporary basis. You will provide customer service and administrative support to the Property Procurement team, acting as a key point of contact for landlords and agents regarding new business enquiries and existing properties. Key Responsibilities: Handle incoming calls, emails and customer enquiries professionally. Liaise with landlords, agents and internal teams to provide property updates. Arrange property visits and support new business opportunities. Maintain accurate records, databases and Excel spreadsheets. Manage competing priorities while delivering excellent customer service. Requirements: Previous customer service and administrative experience. Excellent communication and organisational skills. Confident using telephone systems, email and Excel. Ability to manage queries,...