WHAT'S IN IT FOR YOU? Supportive team environment Hybrid working pattern with flexible in-office days 25 days' holiday plus bank holidays Life Assurance x 3 Employer pension scheme (8%) Paid day for volunteering each year Staff discounts on products Discretionary bonus scheme up to 2,400 annually MUST HAVE'S Experience in a customer service role Excellent communication skills (verbal and written) Proactive approach to customer servicing Strong organisational skills with attention to detail Ability to work under pressure and meet SLAs Good computer literacy and quick to learn new processes NICE TO HAVE'S Experience with e-commerce platforms (Shopify, NetSuite, Amazon) Experience resolving customer complaints and escalations Knowledge of courier processes and logistics Experience working in retail or product-focused environments SO, WHAT WILL YOU BE DOING? Handling high volumes of customer enquiries via all communication...

Are you ready to kick-start your career in e-commerce and customer service? Join a growing industrial supplies business with a fast-paced, supportive team based in Bidford-on-Avon. This is your chance to gain hands-on experience, deliver exceptional customer support, and help grow our online presence as our Customer Service Executive / E-Commerce Assistant. BASIC SALARY: Up to £26,000 BENEFITS: 22 days annual leave (increases with length of service) Pension Annual Performance Bonus Wellbeing Package LOCATION: This is an office-based role based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester, Bidford-on-Avon JOB DESCRIPTION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant Reporting to our E-Commerce Team Leader, you'll play a key role in delivering a first-class online shopping experience, managing orders, and solving problems. Day to day, you will: Process online...

Are you ready to kick-start your career in e-commerce and customer service? Join a growing industrial supplies business with a fast-paced, supportive team based in Bidford-on-Avon. This is your chance to gain hands-on experience, deliver exceptional customer support, and help grow our online presence as our Customer Service Executive / E-Commerce Assistant. BASIC SALARY: Up to £26,000 BENEFITS: 22 days annual leave (increases with length of service) Pension Annual Performance Bonus Wellbeing Package LOCATION: This is an office-based role based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester, Bidford-on-Avon JOB DESCRIPTION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant Reporting to our E-Commerce Team Leader, you'll play a key role in delivering a first-class online shopping experience, managing orders, and solving problems. Day to day, you will: Process online...