Role : Customer Service Team Leader Salary : 29,000 - 31,000 Contract Type : Permanent, Hybrid Hours : Monday to Friday, 2-week shift rotation of 8am - 4pm, 12pm - 8pm Location : Leeds Dock Our client is seeking a dynamic and motivated Customer Service Team Leader to join their thriving customer experience department. This permanent, full-time position presents a fantastic opportunity for a Team Leader with experience of leading a phone-based customer service team to take the next step in their career. As a key player in the Customer Service Team, you will be leading, supporting, and motivating a dedicated team of Customer Service Executives, ensuring they deliver exceptional service while continuously seeking opportunities for improvement. We love working with this business and our candidates have grown into a variety of different roles here so if you're looking for growth opportunities, this is the business for you! Key Responsibilities: Lead, coach and...

Customer Service Administrators - Register Your Interest for Temporary Opportunities Location: Leeds & Surrounding Areas Contract Type: Temporary Opportunities Pay Rate: Typically from 13 per hour (depending on assignment) Are you an experienced Customer Service Administrator looking for your next temporary opportunity? Office Angels regularly recruits customer service and administration professionals for a variety of temporary assignments across Leeds and the surrounding areas. We're keen to connect with proactive, customer-focused individuals who are looking for their next role or would like to be considered for upcoming opportunities. Typical Responsibilities Delivering excellent customer service via telephone, email, and face-to-face interactions. Managing customer enquiries and resolving issues efficiently and professionally. Processing orders, bookings, requests, and documentation accurately. Maintaining customer records and updating internal...

Customer Service / Sales Support Team Leader Location: East Leeds - office based role Salary: 30-40,000 Benefits: Outstanding holidays About the Role We're looking for a Customer Service/ Sales Support Team Leader to support daily operations - processing orders, managing customer enquiries, coordinating deliveries, and keeping our systems accurate. You'll be the link between customers, couriers and internal teams, ensuring requests are handled efficiently and communication runs smoothly. What You'll Be Doing Responding to customer queries by phone and email, resolving service requests professionally and promptly Processing and correcting customer, project and partner orders, maintaining accurate records Liaising with couriers on deliveries, re-deliveries and damage reporting Managing customer service cases and project queries through to resolution Chasing deliveries and keeping customers updated Raising RMAs, processing credits, and submitting courier...

Are you an experienced Customer Service, Sales Support or Account Coordinator who enjoys building strong relationships with customers and taking ownership of key accounts? I'm working with a successful and established business in Leeds that is looking for a proactive and highly organised Key Account & Customer Support Executive to join its team. This is a fantastic opportunity for someone who enjoys being the person customers can rely on, while also working closely with internal teams to ensure orders, queries and issues are handled smoothly from start to finish. The role would particularly suit someone who has experience working with large retail or commercial Key Accounts , enjoys building professional relationships and has excellent attention to detail. Leeds 28,000 + 10% quarterly bonus Hybrid after training The role Take ownership of customer enquiries across email, telephone and social media , ensuring queries are dealt with promptly and professionally....

Customer Service Starting 16th October, Temporary on-going Based LS15 12.71ph Monday to Friday working hours fully office based but quite flexible 8-4 or 8.30-4.30 or 9-5 Deliver an exceptional level of customer service to a diverse portfolio of Wholesale customers, including Key Accounts, Marketplaces and Independent Retailers. Act as a key point of contact for allocated customers, building strong, professional relationships and ensuring they receive a responsive, knowledgeable and reliable service. Take ownership of customer orders from initial placement through to successful delivery, keeping customers informed and proactively managing any issues that may arise. Manage customer order books and ensure orders are accurately processed and updated on internal systems, including NetSuite. Keep customers regularly updated on stock availability, order progress, delivery schedules and any changes that may impact their orders. Work closely with the Distribution Centre to...