ABM
London, UK
Nights position 4 on 4 off : 19:00 - 07:00 on a 24/7 Helpdesk for the TfL M&E contract. To oversee the day to day running of the TfL M&E Helpdesk ensuring the team has the necessary support and services to deliver its key objectives. Key duties and accountabilities include: · Support the helpdesk manager by providing effective team supervision and leadership qualities while maintaining aspects of the departments hard and soft facilities services. · To lead, communicate and promote a strong work ethic within the team to maintain service delivery standards and business relationships. · Maintain a high exemplary profile of the team, promoting a culture of continuous improvement and excellent service delivery. · Logging service requests by telephone and email including. · Ensure compliance with statutory and company procedures across all functions. · Follow direction from management for any additional duties required. · Ensure...
