Customer Service Advisor Crawley Up to 28,000 + bonus, overtime and on-call payments Looking for a role where no two days feel the same? This growing technology-led organisation is looking for a Customer Experience Coordinator to keep things running smoothly and ensure customers receive exceptional support every time they get in touch. The role You'll be the first point of contact for incoming customer calls, logging requests, allocating engineers and keeping everyone updated. Alongside the day-to-day, you'll take a proactive approach to planning upgrades, scheduling routine maintenance and keeping service activity on track. From coordinating engineer diaries to ordering parts and raising quotes, you'll play a key role in keeping operations seamless. What you'll bring Strong administration background Experience scheduling or coordinating teams/engineers Excellent organisation and attention to detail Confident communication skills and a customer-first...

Service Support Coordinator Location: Crawley Contract Type: Permanent Salary: Starting salary of 28k + generous bonus and on call payments Work Pattern: Monday to Friday 9am - 5:30pm whilst in training, transitioning to a shift pattern 8am - 8pm thereafter. Full time in the office. Occasional weekend work required on a rota basis working from home, compensated with an on-call allowance Job Details: Are you passionate about delivering exceptional service and ensuring smooth day-to-day operations? What you'll do: Respond to incoming customer calls and log details accurately in CRM system. Escalate queries to the relevant service team member. Schedule services, upgrades, and planned maintenance. Assign tasks to engineers and coordinate their schedules. Communicate regularly with customers to keep them updated. Order service and commercial parts and raise quotations. What we're looking for: Excellent customer service and communication skills. Ability...