Job Title: Customer Service Advisor Location: Yate, Bristol, BS37 Remuneration: 26,500 per annum Contract Details: Fixed Term Contract (11 months) Start Date: 8th December 2025 End Date: 31st October 2026 Hours 09.00-17.30 Responsibilities: As our Contact Centre Advisor, you will play a vital role in delivering exceptional customer service. Your key responsibilities will include: Putting the customer at the heart of everything you do. Demonstrating a strong desire for excellence in service delivery. Proactively processing orders within 12 hours and acknowledging all orders to customers promptly. Maintaining updated customer SOPs to ensure smooth operations. Keeping digital and physical filing organised for easy access and compliance. Communicating lead times and order statuses to customers in a timely manner. Resolving customer queries within a maximum of 4 hours. Handling incoming calls and emails with enthusiasm and professionalism. Managing customer...

Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy tackling challenges head-on? If so, we have the perfect opportunity for you! Our client South Gloucestershire Council is seeking a dedicated ICT Help Desk Technician to join their dynamic team! Position: ICT Help Desk Technician Hourly Rate: 16.62 Working Pattern: Full Time Based at Badminton Road Council Offices - Yate About the Role: As an ICT Help Desk Technician, you will be the frontline support for our education customers, providing technical assistance via telephone, remote support, and site visits. You'll play a crucial role in navigating the ever-evolving ICT landscape, ensuring that users receive timely and effective solutions to their technical issues. Your expertise will help maintain a seamless educational experience for all. Key Responsibilities: Deliver first-line remote support following pre-defined...