2nd line Service Desk Team Leader Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities...

Description Location: Southampton Reporting to: Siobhan Griffiths, Customer Service Operations Manager Closing date: Friday 9th October , 10am About the role: Our aim is to give customers clarity and control over their money by allowing customers to manage their money entirely through the Starling banking app. The app is connected to 24/7/365 support - the customer service team is at the heart of our company. As a team leader, you inspire and motivate your team to give the best service to our customers. You lead from the front, showcasing your finely tuned customer service skills on a daily basis. Not only that, we look to you to share solutions that will make our's, and our customers lives, better. Whenever they need us, we will be there. As a result, we are looking to grow our overnight team and are looking for people who can commit to 37.5 hours a week between 20:00 - 07:15am on a 4 on 4 off rotation pattern. Hybrid working: Overnight colleagues spend 1 shift per...

Hotel Porter / Food and Beverage Assistant A well-established hotel chain has a great opportunity for a friendly, professional and customer-focused hospitality candidate to provide guest assistance, visitor information, luggage support and food and beverage service within a busy Central London hotel. If you’ve also worked in the following roles, we’d also like to hear from you: Concierge Assistant, Guest Services Assistant, Front of House Assistant, Hotel Reception Assistant, Bar Assistant, Hospitality Assistant, Guest Services Porter, Hotel Assistant   PLEASE NOTE: This is not a Security role and candidates must be prepared to carry out Food and Beverage Assistant duties which includes working behind the Bar.   SALARY: Competitive LOCATION: Central London JOB TYPE: Full-Time, Permanent   JOB OVERVIEW This is a fantastic opportunity for a Hotel Porter / Food and Beverage Assistant who enjoys...

LOCATION: The Forge SHIFT PATTERN: 5 days over 7, 40 hours per week PAY RATE: £13.09 per hour If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! ROLE OVERVIEW AND PURPOSE If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at  recruitment@abm.com . We're here to help! Job Purpose:  The Customer Service Officer is responsible for providing a welcoming, professional and high-quality customer service experience to all visitors, retailers and stakeholders within the shopping centre.  The role acts as a key point of contact for customers, assisting with enquiries, providing information about the centre and its facilities, supporting centre promotions and events, and helping to ensure that visitors have a positive and enjoyable...

LOCATION: Pier Walk, London SHIFT PATTERN: Mon- Fri, 40 hours per week SALARY: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! ROLE OVERVIEW AND PURPOSE The Account Manager is the operational lead responsible for delivering hard services across ABM’s Amazons sites throughout the UK. Fostering a “can do” culture through strong external customer relationships whilst proactively driving additional revenue sources. Nurture a working environment that encourages teamwork, creativity, wellbeing and diversity through strong leadership, role modelling of ABM values and excellent problem-solving skills. You will be expected to prepare financial information relating to all works undertaken to evidence profitability and operational costs and deliver operational & fiscal aspects of the contract with accurate management of the...

Lead Sample Reception in a World Class Laboratory Join Tetra Tech as Sample Reception Supervisor at our Bedford laboratory and play a pivotal role in delivering high quality analytical services to international clients. Purpose and scope of the role: This permanent, full time position (fixed shift 14:00-22:00) leads a team of Sample Reception Officers responsible for receiving, logging and storing samples, ensuring accurate client requirements and maintaining sample reception areas. You will operate within Tetra Tech's state of the art Bedford facility, part of a laboratory group that includes Manchester, serving agrochemical, environmental and food safety markets. The role supports projects ranging from routine monitoring to complex remediation programmes and interfaces daily with Analysts, Chemists, Technicians, Logistics and Project Coordination teams. Typical deliverables include accurate LIMS records, timely sample throughput, KPI reporting and contribution...

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Receptionist Fernihurst Nursing Home, 19 Douglas Avenue, Exmouth, Devon, EX8 2HA £13.04 per hour 36 hours per week Where purpose meets possibility We believe care is more than a job - it's a calling, and we'd love you to be part of it. We're excited to welcome a Receptionist to our friendly team at Fernihurst in Exmouth. And with sector leading results showing our colleagues highly recommend Sanctuary Care as a great place to work, you'll be joining a culture that supports you to thrive,...

Description Customer Service Team Member - Twilight - Part Time Location: Cardiff Reporting to: Customer Service Team Lead At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone - by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. About the role: Our Customer Service team is at the core of our success - and...

Job Title : IT Helpdesk Analyst (German Speaking) Location : Edinburgh Sighthill North OR Leeds Wellington Place Hourly Pay Rate : 18.25 Start Date : December 1st, 2026 Contract : Temporary position, 6 months with potential for progression. Working Hours : You'll work 35 hours per week across Monday to Friday, with shift rotations between 7:00am and 7:00pm. Hybrid Working : 2 days per week working from the office, 3 days working from home. Training Period : During the first 3 months, all training will be delivered from the office. Candidates must be able to attend the office full-time throughout this period before moving to the hybrid working pattern. Join Lloyds Banking Group! Lloyds Banking Group is looking for a fluent German and English speaker to join their IT Helpdesk team, supporting colleagues across multiple locations, including Amsterdam and Luxembourg. This is an excellent opportunity for someone with strong customer service skills, an interest in...

Job Title : IT Helpdesk Analyst (German Speaking) Location : Edinburgh Sighthill North OR Leeds Wellington Place Hourly Pay Rate : £18.25 Start Date : December 1, 2026 Contract : Temporary position, 6 months with potential for progression. Working Hours : You'll work 35 hours per week across Monday to Friday, with shift rotations between 7:00am and 7:00pm. Hybrid Working : 2 days per week working from the office, 3 days working from home. Training Period : During the first 3 months, all training will be delivered from the office. Candidates must be able to attend the office full-time throughout this period before moving to the hybrid working pattern. Join Lloyds Banking Group! Lloyds Banking Group is looking for a fluent German and English speaker to join their IT Helpdesk team, supporting colleagues across multiple locations, including Amsterdam and Luxembourg. This is an excellent opportunity for someone with strong customer service skills, an...

Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. This role will involve two early shifts (7am-7pm), followed by two late shifts (12pm-12am), followed by 4 days off Overall purpose of the job: Provide the primary point of contact for Exponential-e Customers to record all issues and requests. Provide controlled triage to manage all contacts to the Service Desk to...

Do you enjoy solving problems and helping people find practical solutions? Are you naturally curious, love learning new things, and thrive in a role where every day brings a new challenge? Here at GXO, we are recruiting Technical Helpdesk Support to work for our Inteq business. You'll play a key role in supporting our clients' automated warehouse solutions, working alongside experienced colleagues to investigate issues, provide support, and continuously learn new technologies. We're looking for someone who is self-motivated, adaptable, and eager to develop their skills as part of our Support team. This is a permanent, full-time role supporting our 24/7 operation. You'll work a rotating Monday to Friday shift pattern (05:30-14:00, 13:30-22:00 and 21:30-06:00), with weekend on-call support when scheduled on the morning shift. The offers a hybrid working environment, combining home working with time in our Milton Keynes office and occasional visits to customer...

Customer Service Advisor - Telephone-Based Location: Leeds, Rothwell LS10 Salary: 12.71ph - 26,450 per annum Hours: Full-Time - 40 hours per week - rotating shift pattern between 7am-7pm Contract: Temporary ongoing with a chance to go permanent Start date: ASAP No experience needed - just a good work ethic, positive attitude and strong people skills! We are recruiting on behalf of a well-established organisation for a Customer Service Advisor to join their busy and supportive customer contact team based in Rothwell, Leeds (LS10) . This is an excellent opportunity for an individual with strong communication skills who enjoys helping customers and delivering a high standard of service. With hybrid working, full training and genuine long-term career prospects, this role would suit someone looking to build a career within customer services. The Role As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries over the...

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. The Service Desk Analyst provides high-quality technical support to customers across Sword’s Managed Services environments. The role is responsible for taking ownership of assigned Incidents and Requests, investigating issues, resolving them where possible and ensuring they are escalated appropriately when they cannot be resolved within the Service Desk. The role combines technical support with strong service discipline and customer awareness. Service Desk Analysts are expected to take pride in the quality of their work,...

Customer Fulfilment Advisor Mells 40 hrs (M-F) Flexible working 3 days in the office 2 days at home Competitive salary, bonus and benefits At Marshalls plc, we believe building tomorrow's world starts with what we can create together today. Since the 1890s, we've grown from a Yorkshire stone business into a leading UK manufacturer of building, roofing and landscaping solutions. Built on generations of expertise, we're known for quality, innovation and sustainability, helping our customers bring their vision to life and create places that work today and last for generations. Together, we're building tomorrow's world. Marshalls Civils & Drainage part of our building products division design, engineer and manufacture precast solutions that support critical infrastructure and civil engineering projects. Joining our team means being part of a business that thrives on solving complex challenges and delivering infrastructure with confidence at every stage. So, what’s the...

Job Description: Job Purpose The team is in charge of analysis, checks and monitoring for ICE Pricing & Reference Data clients globally.  A significant part of the job is working with global clients on a wide range of inquiries including market data, pricing valuation, methodology and product issue troubleshooting.   The team works with multiple ICE teams globally such as Fixed Income Data Services (FIDS), account managers, sales, development, and product management.   The goal is to provide coherent information and analysis to the client, while working with multiple teams and conducting analysis to improve existing workflow to provide a high level of support for a portfolio of our top global clients.   Team members must exhibit a desire and aptitude for learning all areas of our business and understanding how we fit into a global client’s workflow.   Responsibilities Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance...

Summary: Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion. As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems. The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all. This is a structured 24-month...

Position: Lodge Porter (Night) Location: Oxford Salary: 16 - 18 PER HOUR Imagine working in a prestigious and historic environment where your role is crucial to the smooth operation of a renowned academic institution. This is your chance to become a vital part of a respected college within the University of Oxford. As a Lodge Porter, you will be the first point of contact for students, staff, and visitors, providing a welcoming and secure atmosphere. This role offers a unique blend of customer service, security, and administrative responsibilities, making it an ideal position for someone who thrives in a dynamic and engaging environment. Working hours are 3 nights on 3 nights off 6pm - 6am (will include weekends) Key Duties and Responsibilities: - Provide a professional and courteous reception service to all College members, students, staff, visitors, and contractors. - Handle telephone, email, and in-person enquiries efficiently, directing them to the appropriate...

Job Advertisement: Customer Service Advisor (Temporary) Location: Work from Home Contract Type: Temporary Working Pattern: Full Time Working Hours: Your shifts will rotate on a six-week basis, covering the hours of (Apply online only) Monday to Friday (No Saturday shifts) Are you passionate about providing exceptional customer service? Do you speak and write fluent Welsh? If so, we have an exciting opportunity for you to join our team as a Customer Service Advisor! As a pivotal part of our organisation, you'll be the first point of contact for our customers, handling both inbound and outbound calls. Your calm and considered approach will help provide essential support and guidance when our customers need it most. What You'll Do: Manage inbound calls and address customer queries with precision. Engage in high-quality conversations to prevent avoidable complaints. Identify complex queries and escalate them as necessary for fair resolution. Provide clear and...