Customer Service Manager Guildford- Free Parking 45K - 55K (DOE) - Benefits, Performance Bonus, Monthly Socials This role is office based Monday - Friday Overview: Are you an experienced Customer Services Manager looking for a new challenge? Join my client who has rapidly grown in the last 5 years and is actively looking for an experienced Customer Service Manager to help improve and grow their already successful Customer Service Team. The business specialises in manufacturing award winning products across UK & Europe and they have successfully built up their reputation in the market with award winning products. As the Customer Services Manager you will be providing direction, support and coaching members of the 20+FTE Customer Service Team. You will be reviewing the current processes and adapting these to increase efficiency and reducing costs, whilst ensuring that the experience for the staff and the customer is improved. Responsibilities:...

About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. This role works on fortnightly shift pattern, working 40 hours per...