Are you an experienced customer service leader who knows how to get the best from people while delivering an excellent customer experience? We're looking for a Team Leader - Customer Contact Operations ( Manager I, Commercial Customer Care) to lead a frontline customer contact team of around 15 colleagues, including two Senior Specialists. You'll oversee customer interactions across phone, email, chat and digital channels, ensuring customers receive a consistent, responsive and high-quality service. What will you do? You'll take ownership of the day-to-day performance of the team, balancing customer experience, productivity and employee engagement. Key responsibilities include: Lead, coach and develop a high-performing customer contact team. Deliver against service levels, productivity, quality and customer experience targets. Manage workload and resources to meet changing customer demand. Coach colleagues, manage performance and support career development....

Are you an experienced customer service leader who knows how to get the best from people while delivering an excellent customer experience? We're looking for a Team Leader - Customer Contact Operations ( Manager I, Commercial Customer Care) to lead a frontline customer contact team of around 15 colleagues, including two Senior Specialists. You'll oversee customer interactions across phone, email, chat and digital channels, ensuring customers receive a consistent, responsive and high-quality service. What will you do? You'll take ownership of the day-to-day performance of the team, balancing customer experience, productivity and employee engagement. Key responsibilities include: Lead, coach and develop a high-performing customer contact team. Deliver against service levels, productivity, quality and customer experience targets. Manage workload and resources to meet changing customer demand. Coach colleagues, manage performance and support career development....

Job Opportunity: Temporary Receptionist/Administrator Location: Glasgow Contract Type: Temporary Working Hours: 8 AM- 5.30 PM, Monday to Friday, with occasional weekends Pay rate: 13.50 per hour. Are you an organised, approachable, and detail-oriented individual looking to contribute to a dynamic corporate environment? Our client is seeking a temporary administrator/receptionist to support their front-of-house operations while providing essential administrative assistance across the business. Key Responsibilities: Reception Duties: Greet visitors and clients professionally, ensuring a welcoming and efficient front-of-house experience. Answer and direct incoming calls and emails in efficiently. Manage visitor logs, issue passes, and maintain security protocols. Coordinate meeting room bookings and ensure rooms are prepared and presentable. Administrative Support: Provide general administrative assistance including data entry, filing, scanning, and...

Key Account Manager (Semiconductors OR Refrigeration & HVAC) Salary: £60,000 - £70,000 (Dependent on experience) Location: Home-based (UK-wide coverage / nationwide client visits) Employment Type: Full-time, Permanent About the Role Are you a strategic sales professional with a solid engineering backbone? We are looking for a high-calibre Key Account Manager to champion and grow our most valuable client relationships. We operate at the cutting edge of technical solutions, and we are looking for a specialist who brings deep expertise in either Sevice tools . This is a remote, work-from-home position, but it isn't a desk-bound role. You will have the autonomy to manage your own diary as you travel across the UK to meet clients face-to-face, understand their technical challenges, and deliver high-value solutions. What You'll Be Doing Nurturing Key Accounts: Serve as the primary, trusted point of contact for our major UK...

Customer Service Team Leader £30,617.60 - £35,000 per annum St Albans, AL3 6PH Permanent - Full Time 40 hours per week: Monday to Friday, 08:00-17:00, one hour lunch We are looking to recruit a Customer Service Team Leader to join our team based from our office in St Albans. AL3 6PH About the Role Customer Team Leader will ensure the contact centre operations deliver the required performance, being committed to delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Video, Social, Correspondence. Assessing resourcing requirements and supporting the day-to-day activity, you ll support the Management team in the delivery and achievement of the annual and 5 year plan and lead colleagues on your team to develop best practice and implement change. You ll undertake quality assurance and drive a culture of right first time , as well as assisting and working alongside the Customer...

Account Manager - Recruitment Agency Location: Banbury, Oxfordshire Salary: Up to £35,000 per annum Hours: Monday to Friday, 08:00am - 5:00pm Contract: Full Time, Permanent About the Role We are seeking an experienced and customer-focused Account Manager to join our growing recruitment team based in Banbury. This is a predominantly office-based role responsible for managing multiple key client accounts, building strong client relationships, coordinating recruitment activities, and ensuring exceptional service delivery across a diverse workforce. As the primary point of contact for your accounts, you will work closely with clients, candidates, and internal teams to ensure vacancies are filled efficiently, compliance standards are maintained, and clients receive a consistently high-quality service. Key Responsibilities Manage and develop a portfolio of key client accounts. Build strong relationships with hiring managers and key stakeholders. Manage recruitment...

Regional Account Manager (Field & Office Based) Salary: 45,000 DOE + annual bonus ( 4,000- 6,000) Hours: Monday to Friday, 7:00am-5:00pm (45-hour week) Reporting to: Commercial Director Contract: Permanent Location: Covering a large territory, GU, PO and SO postcodes. Benefits 30 days holiday (including bank holidays) Company van, laptop and mobile Annual bonus 4,000- 6,000 Staff discount On-site parking Permanent position The role On behalf of our client we are hiring a Regional Account Manager to take ownership of sales performance across a defined region-maximising revenue from every account opportunity. You'll manage a portfolio of Platinum, Gold, Silver and Bronze customers , blending office-based sales activity with regular face-to-face visits. Working closely with Business Development, Retention Teams, Trade Store Managers and Regional Sales Representatives , you'll drive customer engagement, increase account spend...

Customer Service Advisor Location: Trax Park, Doncaster Hours: Full time, 37 hours per week Salary: 27,715, plus 33 days holiday (including bank holidays), pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme About the Role We're looking for a Customer Service Advisor to join our team in Doncaster. In this key role, you'll be the first point of contact for a portfolio of our Customer Accounts, helping to resolve queries, process orders, and ensure we're delivering exceptional service. If you enjoy problem-solving, working in a collaborative environment, and making a real impact on the customer experience, this role is for you. As part of your key responsibilities, you'll: Act as the first point of contact for a portfolio of Customer Accounts, resolving queries and building strong customer relationships Handle pricing, delivery information, and order processing from end to end...

PPC & SEO Account Executive Hybrid Working Minimum 2 Days Office-Based Mon & Wed £32,000 - £37,000 per annum Full-Time, 37 Hours per Week Are you passionate about paid and organic search? Do you enjoy analysing data, testing new ideas and driving measurable results? We are looking for a PPC & SEO Account Executive to join our clients growing marketing team. This is an exciting opportunity for a commercially minded digital marketer who thrives on improving performance, uncovering opportunities, and staying ahead in the ever evolving world of search. Working closely with the Marketing Lead, you'll take ownership of day-to-day PPC and SEO activity, helping to drive visibility, traffic and conversions across Google, Bing and emerging AI-powered search platforms. What You'll Be Doing PPC Management Build, launch and optimise campaigns across multiple advertising platforms, including Google Ads, Facebook Ads, OpenAI Ads and Amazon Advertising...