Customer Service quality lead jobs

18 Sep, 2026

Permanent Contract

£65,826 yearly

a2dominion Hybrid (Ealing, West London)

Contact Centre Manager - Housing A fantastic opportunity to lead a multi-channel customer contact operation for a housing organisation, shaping a digital-first tenancy service and improving customer outcomes. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Manager, Customer Operations Manager, Contact Centre Operations Manager, Housing Customer Service Manager, Customer Experience Manager, Customer Contact Manager, Customer Services Manager, Service Delivery Manager, Call Centre Manager This role is officially known as an Interim Contact Centre Manager (Customer & Digital) SALARY: £65,826 per annum + Benefits LOCATION: Hybrid / Ealing, West London - with office attendance in Ealing at least 3 times a week and attendance at other offices when required JOB TYPE: Full-Time, 12 Month Fixed Term Contract WORKING HOURS: 35 hours per week, Monday to Friday...

01 Sep, 2026

Full Time Permanent

Patient Coordinator / Sales Support Administrator

£32,000 yearly

Healthium Clinics Henley-on-Thames, Oxfordshire, UK

Patient Coordinator / Sales Support Administrator We have great opportunity to join our team at Healthium Clinics, for a confident, organised and customer-focused professional who enjoys providing a premium patient experience while supporting bookings, enquiries, CRM administration and commercially focused follow-up activity. If you’ve also worked in the following roles, we’d also like to hear from you: Patient Coordinator, Patient Administrator, Sales Support Administrator, Sales Administrator, Customer Service Administrator, Clinic Administrator, Healthcare Administrator, Front of House Administrator, Customer Service Advisor, Client Services Advisor SALARY: £32,000 per annum + Benefits LOCATION: Henley-on-Thames, Oxfordshire JOB TYPE: Full-Time, Permanent JOB OVERVIEW This is an excellent opportunity for a Patient Coordinator / Sales Support Administrator who can combine warm, professional customer service with...

20 Sep, 2026

Full Time

Key Account Manager

Mundipharma Great Britain, United Kingdom

Key Account Manager, Infectious Diseases Location: United Kingdom- Covering South (Oxford, Southampton, Bristol, South London) Department: Commercial / Sales Job Type: Permanent Reports to: Sales Lead Join us and make a difference when it matters most! At Napp, we are committed to improving patient outcomes through innovation, partnership, and scientific excellence. We work collaboratively with healthcare professionals, NHS stakeholders, and healthcare organizations to ensure patients have access to high-quality treatments and care. We foster an inclusive and empowering environment where individuals can grow, contribute, and make a meaningful impact on healthcare delivery. Role Summary As a Key Account Manager, you will play a pivotal role in delivering Napp's commercial objectives by driving the uptake of promoted brands across a designated geographical territory. Through strategic account management, customer engagement, and...

15 Sep, 2026

Full Time

Contact Centre Operations Lead

Capita Great Britain, United Kingdom

The Contact Centre Operational Lead will be responsible for designing, mobilising and operating the Contact Centre as a core enabling capability across the BPS service model. Job title: Contact Centre Operations Lead Job Description: The Contact Centre Operational Lead will be responsible for designing, mobilising and operating the Contact Centre as a core enabling capability across the BPS service model. Responsibilities Owns the design, mobilisation and ongoing operation of the Contact Centre operating model, Leads the development of the Contact Centre service blueprint, high-level and detailed operating model Defines how the Contact Centre will operate across voice, email, chat, service requests, virtual agents, automation-enabled journeys and assisted channels, ensuring a consistent experience for users and advisors. Works with technical, integration and operational teams to ensure the Contact Centre aligns with the Capita contact centre...

SR

08 Sep, 2026

Permanent

Recruitment Account Manager

Select Recruitment Specialists Ltd Norwich, UK

Do you have a proven track record in recruitment or talent acquisition, and thrive in a fast-paced environment? Are you skilled at following structured processes to deliver consistent, high-quality results? If so, this could be your next move. We're working confidentially on behalf of an award-winning early careers and diversity recruitment specialist, seeking an experienced Recruitment Account Manager to manage recruitment campaigns and build lasting client relationships. This is not a sales role. About the Business Our client is a well-established, award-winning team specialising in early careers and diversity recruitment. They help employers connect with outstanding graduates, interns and apprentices, and work to make opportunity accessible to everyone. Through strong student networks and partnerships with schools, universities and organisations promoting social mobility, they've built long-standing relationships with an impressive portfolio of household-name clients...

08 Sep, 2026

Account Executive - CES

Civica London, UK

Account Executive _ Civica Election Services Hybrid (2 days per week preferred in the Clarendon Road, London N8 office) Description We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you'll love this role of Account Executive This is an exciting opportunity to join Civica Election Services (CES), supporting public and private sector organisations across the UK. As an Account Executive, you will play a key role in driving growth through account management,...

SB

03 Sep, 2026

Permanent

Regional Customer Care Manager

Sustainable Building Services West Midlands, UK

Regional Customer Care Manager Location: We are recruiting across a number of regions throughout England Salary: Competitive, DOE + Company Car / Car Allowance Contract: Full time, Permanent Benefits: Discretionary Bonus Scheme, Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Make a real difference to the customer experience At Sustainable Building Services, we deliver domestic retrofit and energy-efficiency programmes in occupied homes across the UK. Our work can transform homes and improve energy efficiency, but how we communicate and support customers throughout that journey matters just as much. We re looking for four experienced Regional Customer Care Managers to lead our regional customer care function and Customer Liaison Officer team in the below regions: North West East Midlands & West Yorkshire Midlands South This is a leadership and...

SB

03 Sep, 2026

Permanent

Regional Customer Care Manager

Sustainable Building Services Yorkshire, UK

Regional Customer Care Manager Location: We are recruiting across a number of regions throughout England Salary: Competitive, DOE + Company Car / Car Allowance Contract: Full time, Permanent Benefits: Discretionary Bonus Scheme, Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Make a real difference to the customer experience At Sustainable Building Services, we deliver domestic retrofit and energy-efficiency programmes in occupied homes across the UK. Our work can transform homes and improve energy efficiency, but how we communicate and support customers throughout that journey matters just as much. We re looking for four experienced Regional Customer Care Managers to lead our regional customer care function and Customer Liaison Officer team in the below regions: North West East Midlands & West Yorkshire Midlands South This is a leadership and...

Ve

28 Aug, 2026

Permanent

Customer Experience Team Leader

Veolia Woolston, Warrington, UK

Multi-skilled Customer Experience - Team Leader Salary: Competitive salary plus Veolia Benefits Location: Birchwood Park, Warrington Hours: 40 hours per week, Monday - Saturday, including a minimum of 2 Bank Holidays per year Contract Type: 12 Month FTC When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We're seeking an experienced Team Leader to join our dynamic Customer Experience department, supporting our National Account customers. This is a versatile leadership role offering the opportunity to develop expertise across all four key service areas, ensuring operational flexibility and comprehensive business understanding. You'll lead by example, mentor your team, and work hands-on across all areas to ensure...

Cl

23 Sep, 2026

Permanent

Account Manager

Claranet London, UK

The Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. Acting as the main point of contact for customers through all growth-related conversations and activities, you will be accountable for ensuring excellent customer experience across the end-to-end lead to order process, coordinating inputs from other teams and functions as required. Key Responsibilities Drive revenue growth across accounts under management through cross-selling of the portfolio Reduce revenue churn in accounts under management Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Work closely with the Head of Corporate Accounts and Sales Engineering on account development plans Collaborate with...

SB

23 Sep, 2026

Permanent

Customer Service Team Lead - Overnight

Starling Bank Southampton, UK

Description Location: Southampton Reporting to: Siobhan Griffiths, Customer Service Operations Manager Closing date: Wednesday 30th September , 12pm About the role: Our aim is to give customers clarity and control over their money by allowing customers to manage their money entirely through the Starling banking app. The app is connected to 24/7/365 support - the customer service team is at the heart of our company. As a team leader, you inspire and motivate your team to give the best service to our customers. You lead from the front, showcasing your finely tuned customer service skills on a daily basis. Not only that, we look to you to share solutions that will make our's, and our customers lives, better. Whenever they need us, we will be there. As a result, we are looking to grow our overnight team and are looking for people who can commit to 37.5 hours a week between 20:00 - 07:15am on a 4 on 4 off rotation pattern. Hybrid working: Overnight colleagues spend 1 shift...

ER

22 Sep, 2026

Permanent

2nd line Service Desk Team Leader

ECS Resource Group Ltd Shirley, Solihull, UK

2nd line Service Desk Team Leader Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities...

ML

19 Sep, 2026

Contract

Apprentice Internal Sales Account Manager

Morris Lubricants Shrewsbury, UK

Apprentice Internal Sales Account Manager Location: Office base, Shrewsbury SY1 2EL Salary: Starting salary £18,375 per annum Contract: Full Time, 18 month fixed term Hours: Normal hours of work are 8.45am to 5.00pm, Monday to Friday (36.25 hours per week) with an unpaid break of 1 hour for lunch. There will be a requirement to work occasional evenings and weekends to visit suppliers/customers, attend marketing events, exhibitions and trade shows. Benefits: • Full-time holiday entitlement starting at 23 days per year, plus the bank and public holidays, increasing with service. • Generous pension scheme (employer 10% and employee 3% contribution) with life assurance up to 10 x salary (after 3 months service). • Company sick pay (after 6 months' service) and paid time off for most medical and dental appointments. • Company shares scheme (subject to certain qualifying conditions). • Discretionary company bonus scheme (subject to certain qualifying...

AR

18 Sep, 2026

Contract

Customer Service Administrator

Aspire Recruitment Ramsbottom, Bury, UK

Customer Service Administrator £26,000 9-Month Fixed Term Contract Bury Location Monday to Friday 9am to 5.30pm - some flexibility on start times Hybrid - minimum 2 days in the office per week ideally Thursday and Friday Free parking on site Are you an organised people person who enjoys building relationships and providing excellent customer service? We're looking for a Customer Service Administrator to join a friendly, supportive company on a 9-month fixed-term contract. This is a fantastic opportunity to join a business that genuinely values its employees, invests in training and development, and promotes an inclusive team culture. What you'll be doing: Speaking with members, suppliers and clients to coordinate services and answer queries. Building strong relationships over the phone and providing first-class customer service. Updating and maintaining the CRM system. Managing spreadsheets and maintaining accurate records. Supporting the smooth running of...

SE

15 Sep, 2026

Permanent

Regional Cooling Service Representative

Schneider Electric London, UK

Regional Cooling Service Representative (Data Center Cooling) - Specialist Senior Service Representative I Location - UK wide (role includes international onsite travel) Your mission: The Regional Cooling Service Representative ( Specialist Senior Service Representative I) is responsible to provide professional on-site services for cooling range of products produced by Schneider Electric to its customers including commissioning, technical on-site analysis, resolve customer's issues. Regional Cooling Service Representative is primary focusing on complex & critical projects, including troubleshooting & on-site support for Cooling Equipment & Systems (air- or water-cooled chillers, CRAC/CRAH units, Fan Walls, Liquid cooling) Your main responsibilities: • Perform Startup & Commissioning on all equipment across the entire cooling product range • Evaluate unit installation (e.g. the quality of pipes for in units and the hydraulic circuit for...

15 Sep, 2026

Permanent

BMS Account Manager

Schneider Electric London, UK

Mission : To sell BMS Solutions to New End Users across London and the South-East, providing compelling pitches around the Energy Crisis, Modernisation and Sustainability benefits of BMS and associated technologies. You will need to create new and lasting relationships with Estates Managers, Commercial Teams and C-Suite contacts building a customer base across segments. You will have support from Tendering Engineers, Services, Projects and Commercial to complete the sales. Key responsibilities: Create new leads and bring in new customers, either cold or warm contacts through other Business Units or Line of Business contacts. Drive growth in End User Accounts and bring in new business to secure orders of around £300k pcm in line with your monthly forecast. Work with stakeholders in timely manner to ensure orders are approved, released and recognized on SAP in accordance with the Delegation of Authority in the QMS. Build the best team for your customer by...

GT

10 Sep, 2026

Permanent

Strategic Account Manager

Grosvenor Talent Ltd Harrogate, UK

Stategic Account Manager - Office based, Harrogate - 40k pa + quarterly bonus About the Opportunity We are currently representing an established and growing UK supplier of PPE, workwear and workplace safety solutions who is seeking a commercially focused Strategic Account Manager. In this role, you will take ownership of a portfolio of customer accounts, strengthen relationships, protect retention and identify sustainable growth opportunities. This role combines strategic account management with hands-on customer support, onboarding and internal coordination. Key Duties & Responsibilities Own and develop a portfolio of key customer accounts. Build trusted relationships through planned, regular customer contact. Identify account risks early and lead effective retention activity. Grow revenue and margin through cross-selling, upselling and wider product penetration. Create practical account plans covering objectives, opportunities,...

AA

09 Sep, 2026

Permanent

Customer Service Advisor

Ardour Associates Ltd Birmingham, UK

Customer Service / Technical Support Advisor Location: Central Birmingham Working Pattern: Hybrid working available Employment Type: Full-time The Opportunity Our client is looking for an experienced Customer Service / Technical Support Advisor to join their growing team based in Central Birmingham. This is a customer-focused role that requires someone who is confident troubleshooting and resolving customer issues over the telephone. You will be speaking directly with customers, understanding the problem they are experiencing, asking the right questions and guiding them through the appropriate steps to reach a resolution. We are looking for someone with previous experience working within a contact centre or customer service environment, ideally in a role involving telephone-based troubleshooting, technical support or problem resolution. You do not necessarily need to come from a highly technical background; however, you must be naturally confident when it comes to...

09 Sep, 2026

Application Support Analyst

Busy Bees Burntwood, Staffordshire, United Kingdom

Role Overview: Job Title: Application Support Analyst Reports to: Head of IT Based: Hybrid, 3 days a week in our Burntwood head office Contract: Full time, Permanent About Busy Bees Busy Bees Nurseries is the UK’s largest and leading early years education provider and the third largest globally, with over 1000 centres and growing. Since 1983, we’ve built a reputation for our award-winning culture and excellence in early years care and education. About the role As an Application Support Analyst, you’ll play a key role in the day-to-day support and maintenance of Busy Bees business-critical applications. Working closely with the Application Manager and wider Support Team, you’ll provide 1st and 2nd line application support , investigate and resolve incidents and requests, and work with internal teams and third-party suppliers to deliver excellent service within agreed SLAs. A key part of the role will also be managing user access...

Po

08 Sep, 2026

Temporary

Customer Service Advisor

Pontoon Leeds, UK

Job Title : Customer Service Representative Location : Leeds City Centre Pay Rate : 14.40p/hr Hours : Monday - Friday, (Apply online only) Hybrid Working : 3 days per week home working after training Contract Type : Temporary - 6 months Start Date : October 12th 2026 We're passionate about making a difference to our customers lives and we need people who share the same vision. As an Embark Customer Service Advisor, you'll be responsible for: Answering inbound calls in a polite a polite, courteous and timely manner from both direct customers and Independent Financial Advisers. Assisting customers with their accounts, updating/changing personal details, organising password resets, helping unlock accounts. Advising the client how to add or withdraw funds and providing guidance on our platform. Recording customer interactions to ensure an accurate audit trail is available. Always striving to provide a solution for each customer. Our advisers need to build an...