Vacancy Specification We have an exciting opportunity to join our Customer Services Department as a Senior Customer Services Advisor. Reporting to the Customer Service Assistant Manager, the Senior Advisor will take ownership of serious and escalated customer complaints, using sound judgement, knowledge and initiative to deliver fair, accurate and timely outcomes. The role will also provide practical support to Customer Service Advisors and work with internal teams, suppliers, warranty providers and external services to resolve customer issues and identify opportunities for improvement. If you're a hardworking individual that's ready to kick-start your career with an award-winning employer, apply to join today! Your New Role Investigate and resolve complex, serious and escalated complaints in line with departmental procedures and agreed authority levels. Adapt communication to the individual customer while maintaining a professional and consistent Aldi tone....

Vacancy Specification We have an exciting opportunity to join our Customer Services Department as a Senior Customer Services Advisor. Reporting to the Customer Service Assistant Manager, the Senior Advisor will take ownership of serious and escalated customer complaints, using sound judgement, knowledge and initiative to deliver fair, accurate and timely outcomes. The role will also provide practical support to Customer Service Advisors and work with internal teams, suppliers, warranty providers and external services to resolve customer issues and identify opportunities for improvement. If you're a hardworking individual that's ready to kick-start your career with an award-winning employer, apply to join today! Your New Role Investigate and resolve complex, serious and escalated complaints in line with departmental procedures and agreed authority levels. Adapt communication to the individual customer while maintaining a professional and consistent Aldi tone....

We have an exciting opportunity for a Construction Aftercare Manager to join our Yorkshire team at Willmott Dixon, taking responsibility for delivering an exceptional aftercare service across our construction projects. At Willmott Dixon, aftercare is about more than resolving defects. It's about building lasting customer relationships, proactively identifying issues and ensuring our customers receive outstanding service long after their buildings have been handed over. We're looking for someone with strong construction knowledge, a proactive approach and a genuine passion for customer service. You don't necessarily need previous aftercare experience; we'd welcome applications from people with backgrounds in construction operations, site management, trades supervision or facilities management who are looking for a new challenge. Reporting to the Senior Customer Service Manager, you'll manage aftercare across a varied portfolio of projects throughout Yorkshire, spanning sectors...

SC Johnson Professional have an exciting opportunity for a European eCommerce Account Manager to join the team! You will join us on a full-time, permanent basis , and in return, you will receive a competitive salary . Location: Denby, Derbyshire Function: Sales Internal Job Title: Senior Associate, eCommerce Sales Account Management About us: Joining the team at SC Johnson Professional makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets. SC Johnson Professional is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886. What s in it for you? Competitive salary plus bonus Medical Insurance 4+1...

Build Relationships. Drive Growth. Shape the Future of Advanced Manufacturing. An exciting opportunity to join a growing advanced manufacturing business! Are you a commercially minded relationship-builder who enjoys delivering exceptional customer service and developing long-term business relationships? Our client is an established and ambitious manufacturing business, serving prestigious customers across aerospace, defence, space, semiconductor, oil & gas and energy. The business is investing significantly in its people, technology and future growth. They are now looking for a proactive and customer-focused Key Account Manager to join their commercial team and play an important role in developing existing customer relationships and supporting ambitious growth plans. The Role You'll be responsible for the day-to-day commercial management of a portfolio of key customer accounts, ensuring excellent service delivery while identifying opportunities to grow existing...

The Woodland Trust is looking for a Customer Service Manager to lead a team and deliver strategic and operational supporter service plans. The Role: Manage and deliver a successful call centre/back office operational process. Lead a successful team, supporting and training where required. Interpret the support services strategy and vision and apply to operational planning to achieve departmental and campaign KPIs. Monitor and embed best practice across the team. Review real time service performance and assign personnel to ensure financial goals, SLAs and quality metrics are achieved. Recommend and implement system and procedure developments and improvements. This role will require attendance at our head office in Grantham, Lincolnshire for four out of five days per week. This is a permanent, full-time contract. The Candidate: Experience managing a successful call/service centre working at a senior leadership level. Strong communication skills...

Are you a motivated and client-focused insurance professional looking to take the next step in your career? We are seeking an experienced Insurance Account Executive to join our growing team and play a pivotal role in developing client relationships, retaining business, and driving new opportunities. In this role, you'll work closely with a niche portfolio of Self-Drive Hire and Motor Trade clients, gaining a deep understanding of their businesses, risks, and insurance needs. You'll design tailored insurance solutions, provide expert advice, and become a trusted partner in helping clients protect their assets and liabilities. So, what does the role of an Account Executive here involve? This role will be made for you if you love fostering relationships and helping clients find the right Insurance products to fit their needs. Our Account Executives are excellent at tailoring their approach, working with clients face to face, on the phone or via video calls. Our clients...

Are you a motivated and client-focused insurance professional looking to take the next step in your career? We are seeking an experienced Insurance Account Executive to join our growing team and play a pivotal role in developing client relationships, retaining business, and driving new opportunities. In this role, you'll work closely with a niche portfolio of Self-Drive Hire and Motor Trade clients, gaining a deep understanding of their businesses, risks, and insurance needs. You'll design tailored insurance solutions, provide expert advice, and become a trusted partner in helping clients protect their assets and liabilities. So, what does the role of an Account Executive here involve? This role will be made for you if you love fostering relationships and helping clients find the right Insurance products to fit their needs. Our Account Executives are excellent at tailoring their approach, working with clients face to face, on the phone or via video calls. Our clients...

Are you a motivated and client-focused insurance professional looking to take the next step in your career? We are seeking an experienced Insurance Account Executive to join our growing team and play a pivotal role in developing client relationships, retaining business, and driving new opportunities. In this role, you'll work closely with a niche portfolio of Self-Drive Hire and Motor Trade clients, gaining a deep understanding of their businesses, risks, and insurance needs. You'll design tailored insurance solutions, provide expert advice, and become a trusted partner in helping clients protect their assets and liabilities. So, what does the role of an Account Executive here involve? This role will be made for you if you love fostering relationships and helping clients find the right Insurance products to fit their needs. Our Account Executives are excellent at tailoring their approach, working with clients face to face, on the phone or via video calls. Our clients...

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Receptionist Wardley House, Bradford, BD5 0AG £13,683 - £14,700 per annum 20 hours per week - Monday to Friday 1.00pm to 5.00pm We're looking for a Receptionist to join our Sanctuary Students team based at Wardley House in Bradford. The role will be responsible for being first point of contact for all students and guests visiting the site and will complete different administrative tasks on a day-to-day basis. We're looking for someone with people skills who has worked in a similar...

Are you an experienced customer service leader who thrives on developing people, improving performance and building strong customer relationships? We're looking for a Team Leader - Tailored Care Operations ( Manager I, Commercial Customer Care) to lead a multifunctional team supporting our strategic, VIP and Tailored Care customers. You'll lead approximately 7-10 colleagues, ensuring our priority customers receive proactive, responsive and high-quality support. What will you do? You'll combine people leadership, customer relationship management and operational excellence, taking ownership of team performance and the experience we deliver to key customers. You will: Lead, coach and develop a high-performing team of Account Managers, Order Support Specialists and Senior Specialists. Build a culture focused on customer excellence, accountability and continuous improvement. Oversee support for strategic customers, including orders, projects, escalations and service...

Job Title: Customer Service Advisor Location: Remote Contract Type: Temporary Working Hours: Full-time, 6-week rolling rota (Shifts between 8am-8pm Monday to Friday, and 9am-5:30pm Saturday/Sunday/Bank Holidays. One Saturday and one Sunday every 6 weeks.) Exciting Opportunity Awaits! Our client is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. This role involves being the first point of contact for both inbound and outbound calls, ensuring each customer interaction is handled with care and professionalism. Key Responsibilities: Manage customer inquiries via telephone, email, and webchat, updating the system with call notes. Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions. Support customers in sensitive circumstances while maintaining professionalism and impartiality. Identify complex queries and escalate them to ensure fair outcomes. Adhere to...

Job Title: Business Support Receptionist Trust Location: Hampshire & Isle of Wight Healthcare NHS FT Location: The Orchards, Unit 1-14 Locksway Road, Southsea PO4 8FE Hours: 22.5 hours per week Working Pattern: Wednesday- Friday ( No Exception) Duration: 2 Months Job Reference: 92035 Job Summary: To have a friendly and professional ethos within the team/department and ensure the service users are the utmost priority. High-quality patient care is at the heart of this role. To provide comprehensive, professional and efficient receptionist support to the service. Maintaining effective and efficient delivery of our services, including administrative duties for the Consultants, Clinical Staff, Team Leaders and Service Users. You ll learn the following whilst working at the trust: 1. An in depth understanding of the roles and responsibilities involved in working within the NHS 2. Knowledge of the systems used, to effectively complete your role to the...

Senior Account Manager Salary: £45,000 - £50,000 (Negotiable DOE) West Yorkshire - Hybrid Working Available Butler Rose North Practice is supporting a well-established and growing accountancy practice in West Yorkshire with the recruitment of a Senior Account Manager. This is an excellent opportunity for an experienced practice professional looking to join a client-focused firm where they can take ownership of a diverse portfolio, lead and develop a team, and play an important role in the firms continued success. Key Responsibilities: Manage a portfolio of owner-managed businesses, limited companies, sole traders, and partnerships. Review statutory accounts, corporation tax returns, and personal tax returns. Act as the primary point of contact for clients, providing proactive accounting, tax, and business advice. Lead client meetings and identify opportunities to add value. Manage workflow, deadlines, and service delivery across your portfolio. Mentor...

Claims Contact Centre Agent Salary: 24,500 per annum Location : Reading Working Hours : This is a full-time role (35 hours per week) with flexible shift patterns: Early Shift: 8am - 4pm Mid Shift: 10am - 6pm Late Shift: 12pm - 8pm Are you a confident communicator with a passion for delivering exceptional customer service? Our client is seeking a dedicated Claims Contact Centre Agent to join their vibrant team! About the Role : As a Claims Contact Centre Agent, you'll be at the heart of our operations. Your primary responsibilities will include : Handle new claim notifications via telephone in line with company procedures and service standards. Deliver a consistently high level of customer service across all inbound and outbound calls. Assess liability and manage claims within delegated authority levels. Effectively prioritise and manage workload to maintain quality and productivity. Ensure all claims and administrative processes are completed...

Summary: Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion. As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems. The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all. This is a structured 24-month...

Job Title: Customer Service Advisor Location: Remote Contract Type: Temporary Working Hours: Full-time, 6-week rolling rota (Shifts between 8am-8pm Monday to Friday, and 9am-5:30pm Saturday/Sunday/Bank Holidays. One Saturday and one Sunday every 6 weeks.) Exciting Opportunity Awaits! Our client is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. This role involves being the first point of contact for both inbound and outbound calls, ensuring each customer interaction is handled with care and professionalism. Key Responsibilities: Manage customer inquiries via telephone, email, and webchat, updating the system with call notes. Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions. Support customers in sensitive circumstances while maintaining professionalism and impartiality. Identify complex queries and escalate them to ensure fair outcomes....

Job Title: Customer Service Advisor Location: Remote Contract Type: Temporary Working Hours: Full-time, 6-week rolling rota (Shifts between 8am-8pm Monday to Friday, and 9am-5:30pm Saturday/Sunday/Bank Holidays. One Saturday and one Sunday every 6 weeks.) Exciting Opportunity Awaits! Our client is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. This role involves being the first point of contact for both inbound and outbound calls, ensuring each customer interaction is handled with care and professionalism. Key Responsibilities: Manage customer inquiries via telephone, email, and webchat, updating the system with call notes. Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions. Support customers in sensitive circumstances while maintaining professionalism and impartiality. Identify complex queries and escalate them to ensure fair outcomes. Adhere to...

Job Title: Customer Service Advisor Location: Remote Contract Type: Temporary Working Hours: Full-time, 6-week rolling rota (Shifts between 8am-8pm Monday to Friday, and 9am-5:30pm Saturday/Sunday/Bank Holidays. One Saturday and one Sunday every 6 weeks.) Exciting Opportunity Awaits! Our client is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. This role involves being the first point of contact for both inbound and outbound calls, ensuring each customer interaction is handled with care and professionalism. Key Responsibilities: Manage customer inquiries via telephone, email, and webchat, updating the system with call notes. Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions. Support customers in sensitive circumstances while maintaining professionalism and impartiality. Identify complex queries and escalate them to ensure fair outcomes....

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. The Service Desk Analyst provides high-quality technical support to customers across Sword’s Managed Services environments. The role is responsible for taking ownership of assigned Incidents and Requests, investigating issues, resolving them where possible and ensuring they are escalated appropriately when they cannot be resolved within the Service Desk. The role combines technical support with strong service discipline and customer awareness. Service Desk Analysts are expected to take pride in the quality of their work,...