The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities: Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally and in line with departmental standards Develop and maintain client portfolio through regular calls and face to face interaction, as needed Inform clients about problems (system failures, market issues) and provide regular resolution updates Advise on and advocate the implementation of process improvement and reengineering to improve client experience Maintain knowledge of new market and regulatory requirements affecting client portfolio/base Escalate customer feedback, processing delays and errors appropriately...

We are now recruiting for a Customer Service Team Leader to join our Enquiry Centre team based in Stafford! This is hybrid, full-time role working 37.5 hrs per week, Monday to Friday between 8.00 am and 8.00 pm with some Saturdays between 9am and 5pm. You will be expected to be in the office during training periods, plus every Tuesday, Wednesday and Thursday. This is a non-sales environment, taking inbound service calls. As part of this role, you will be required to travel to Belfast on occasion to meet with our wider Team and other Team Leaders. Salary: £31,749.00 Job title: Customer Service Team Leader Job Description: What you'll be doing: Coaching and developing a team of approximately 15 customer service advisers to deliver excellent customer service Working with team members to meet customer needs in a responsive and efficient manner, managing escalated problems and performing root cause analysis of any trends identified to improve the customer...

Job title: Senior Customer Service and Retention Officer Location: Hybrid (3 days office-based, 2 days remote) Birmingham Contract: Permanent, full-time Start date: March - April 2026 Salary: 26,000- 26,500 The role On behalf of our client, we are recruiting a Senior Customer Service and Retention Officer to play a pivotal role in delivering exceptional customer experiences while driving retention and continuous improvement. This is a hands-on, senior operational role combining frontline customer support with coaching, process ownership, and retention strategy. You will work closely with the Customer Service Lead to ensure smooth day-to-day operations, strong team performance, and a consistently high standard of service. Key Requirements Remain operationally active, handling customer calls, emails and live chats Achieve individual KPIs and retention targets while supporting overall team performance Act as the first point of contact for day-to-day...

Job Title: Account Manager B2B Location: Datchet Contract Type: Permanent, Hybrid (office 1 day per week) Working Pattern: Full Time (40 hours/week), flexible hours Salary: Up to 40,000 per annum + 5,000 OTE We are looking for a dynamic, successful Account Manager with proven track record in key account management, looking for a new challenge with a leading industrial Micro Battery manufacturer for a highly successful, globally recognised company. You will be working as part of a team, managing key business accounts and developing new business opportunities for the Industrial division. As well as strong account management skills gained within a B2B industrial environment, you will be comfortable with face-to-face meetings at a corporate level from procurement to Director. This is a hybrid role, that will require some European business travel. About the Role: As an Account Manager, you will be at the forefront of managing and developing key industrial B2B...

Marketing Account Manager Ticket Quarter The ACC Liverpool Group operates the city's waterfront event campus the interconnected M&S Bank Arena, ACC Liverpool, and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services. Company Benefits We are an award-winning, world-class venue and our people are at the heart of everything that we do. Recognition and reward are of huge importance to us at the ACC Liverpool Group, and just some of the benefits staff can enjoy including: An enhanced holiday scheme, which increases with length of service. An excellent pension scheme is available. Access to a premium health care...

Inside Sales Account Manager Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we re able to create trusted intelligence on the world s largest industries for thousands of companies, government organisations and industry professionals in one fully integrated platform. We began our journey in 2016, by combining a diverse range of specialist information services companies, many with decades of trusted customer relationships and deep sector specialisms. Today, we believe in the power of collaboration and with more than 3,500 colleagues worldwide, across 20+ industries we deliver value for over 5,000 customers globally. The combination of deep expertise within the industries we serve and an innovative mindset, are unique and fundamental to ongoing success of our business. Why join the...

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Account Manager - Public Sector Located: Field based - Home Counties Package: Competitive salary, commission, company car plus additional company benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more...

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Account Manager - Public Sector Located: Field based - Hampshire Package: Competitive salary, commission, car allowance plus additional company benefits. About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more...

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Account Manager - Public Sector Located: Field Based London Package: Competitive salary, commission, car allowance plus additional company benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about...

National Account Manager - Frozen Food / Bakery products - UK 45,000 - 50,000 OTE 100,000+ (Uncapped commission) Monday - Friday, Company Car or car allowance, Tailored Benefits Package Our client is a leading bakery manufacturer that is dedicated to producing products that's quality is recognised as second to none. With a strong order book and due to growth into various export markets they are looking for a National Account Manager to join their sales team. Role & Responsibilities : Increasing wholesale customer portfolio including identifying opportunities, communicating with new and existing clients, building and developing relationships Formulating customer specific sales plans/strategies Develop and execute strategic plans Develop and execute on pricing strategies Understand customer KPIs, targets and review performance Customer facing including presentations to large wholesale customers including product samples organizing and managing regular...

Join the ranks of a fast-growing, technology-based powerhouse, a true market leader revolutionising the energy data and services sector for over 40 years. With a customer base exceeding 3.5k and a team of 300+ dedicated professionals, we are on a mission to empower their clients to slash energy costs and carbon footprints. As a Data Collector & Analyst , you'll play a pivotal role in maintaining and optimising operational efficiency in data collection services. Dive into a dynamic environment where your analytical prowess, particularly in Excel, will be instrumental. This position is ideal for a graduate eager to embark on a career journey or an experienced candidate seeking a fresh challenge! Salary: £24,000 - £25,000 Hours: 35 hours per week, working between the hours of 7am-5pm to be discussed and agreed. Location: Horley - Hybrid, 2 days in the office / 3 remote. Benefits Include: Pension scheme, increasing holiday with length of service (start...