The Quality, Customer Service & Support Lead's role is to ensure a smooth workflow process exists for processing cases requiring audit in order to minimise impact on volumes and outcomes on a monthly basis. You will also be responsible for the performance of small volume referrals to ensure that Service Levels are achieved within the Area as well as overall responsibility for Customer Service areas of appointment slot filling and DV administration. In addition, to ensure support functions such as IT, Estates, Health & Safety and Training are in place to support the Area Operations Team. Responsible for ensuring that cases identified for audit/case review are tracked, prepared and outcomes are recorded accurately on the in-house IT system. Ensure that new entrant Health Care Professionals audit results are recorded accurately on in-house IT systems to enable accreditation at the earliest opportunity. Monitor work in progress (WIP) to manage the lifecycle of...

ersg are currently looking for a Customer Service Administrator to join our growing Operations team. This position will provide you with the opportunity to gain core skills and experience in a customer service department, with training provided. As a fast-growing company, ersg pride ourselves on supporting staff who demonstrate commitment and initiative to develop their careers with us. Responsibilities include: Logging new queries onto our in-house system 'Nostrum' Take ownership, fully investigate & resolve client sales invoice & contractor queries in a timely manner - this could entail liaising by phone or email with other Support departments and Sales teams within ersg as well as directly with clients, contactors & payroll companies Have a good understanding of accounting processes in relation to invoicing, credit notes & purchase orders Processing corrections to sales invoices and pay remittances on the payroll system - Intime (RSM) Ensure any new...

Customer Service & HR Apprentice Location: St Ives, Cambridgeshire (Head Office based) Working Hours: Monday to Friday, 08 00 One day per week finishing at 16:30 (to be confirmed) Salary: £7.55 per hour increasing to £8.00 per hour for the first year (37 hours per week), then aligned to age-related apprenticeship rate Overview A growing and dynamic business is looking for an enthusiastic and organised Customer Service & HR Apprentice to provide support across HR, Reception, and general office operations. This is a structured apprenticeship with significant training and development, offering a clear growth path into HR and business administration. The role is ideal for someone keen to learn, gain hands-on experience, and build a career in HR and customer service. Key Responsibilities Reception & Customer Service Assist with reception tasks including managing incoming calls, greeting visitors, and supporting front desk operations...

LOCATION: Manor Walks Shopping Centre WORKING HOURS: 42 Hours per week, 4 on 4 off PAY RATE: £12.75 per hour If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! ROLE OVERVIEW AND PURPOSE Customer Service Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The role will be the public face of the security team and should always act with professionalism. A can-do attitude is essential in this highly influential role. Must hold a valid SIA License. KEY RESPONSIBILITIES · Interact with all visitors/tenants within the shopping centre, delivering first class customer focused service. · Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive. · Continuously look for opportunities to be of...

LOCATION: Manor Walks Shopping Centre WORKING HOURS: 40 Hours per week, 4 OUT OF 7 PAY RATE: £12.75 per hour If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! ROLE OVERVIEW AND PURPOSE Customer Service Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The role will be the public face of the security team and should always act with professionalism. A can-do attitude is essential in this highly influential role. Must hold a valid SIA License. KEY RESPONSIBILITIES · Interact with all visitors/tenants within the shopping centre, delivering first class customer focused service. · Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive. · Continuously look for opportunities to be of...

Randstad Inhouse Services (RIS) is looking for an experienced Account Manager to ensure the smooth running of the operation across our site in Solihull, on a key account in the division, Jaguar Land Rover. The opportunity to work on our largest key account within RIS is fantastic for someone looking to take the next step in their career within one of the largest recruitment companies on the planet, and play a vital role in the success of the account. Key responsibilities: People management across the site. Develop a long-lasting relationship with the client and extend the network within the client. In cooperation with the Randstad Continuous Improvement team promote new business opportunities to the client (e.g. cost savings, process improvement, tech roll outs, overall enhanced quality of service etc) Managing a large team of Account Specialists, as well as experience in high volume recruitment - in any industry Deliver regular business reviews to key stakeholders within...

Recruitment Manager - Call & Contact Centre Team Glasgow 35,000 - 45,000 + Car Allowance, Commission & Benefits We're growing our Commercial division in Glasgow and are looking for an experienced Recruitment Manager to lead and build our Call & Contact team. If you enjoy developing people, driving performance, and building a desk alongside your team, this could be a great next step. Search is an established UK recruitment business with strong national coverage and long-standing client relationships. With continued investment and ambitious growth plans, now is a great time to join us - particularly within our Commercial specialism across Scotland. You'll be stepping into a division with real opportunity - warm client relationships, cross-team collaboration, and the freedom to shape your own direction. We don't believe in over-engineering management - we back good leaders, give them support and autonomy, and let them build. What you'll be doing: Leading and...

Corporate Reception Security Officer (Relief) Location HP2, Hemel Hempstead Pay Rate: 12.41 per hour Contract Type: Relief / 0-hour contract Shift Pattern: Relief / Standby Shift Times: (Apply online only) & (Apply online only) Days and nights We are currently recruiting 2 Reception Security Officers for a corporate site at Cheltenham. This role will involve providing a professional front-of-house security and reception service. Key Responsibilities Reception Duties Greeting visitors and providing information in a professional and friendly manner Managing incoming calls and directing enquiries appropriately Receiving and sorting incoming mail and deliveries Issuing access cards or keys where required Monitoring the access control system and maintaining visitor records Coordinating visitor management procedures Assisting with general security requirements at reception Reporting and coordinating maintenance...

Job Title: Reception/Administrator within Drug & Alcohol Service Specialism: Support Services Location: 111 Church Lane, Birmingham, West Midlands B33 9EJ Salary: £16.00 Per Hour Umbrella Contract: 3-month block booking Hours: 37.5 hours per week, Full-time Dive into a role that's more than just a job-is an adventure! This thrilling opportunity as a Reception/Administrator within a vibrant Drug & Alcohol Service in Birmingham is offering a fantastic 3-month block booking. Imagine enhancing your skills and making a difference in a stimulating environment while earning £16.00 per hour on an umbrella payroll. Perks and Benefits: - Flexibility Galore: Locum work means you choose when you work! Balance is key, and with locum work you have it. - Professional Growth: Working within this dynamic service offers learning experiences that boost your career prospects. - Networking Opportunities: Connect with professionals from various sectors and build your...