We are seeking a collaborative leader ready to transform service desk operations. We're seeking a Service Desk Lead who can elevate support quality, be solution focused and importantly drive team excellence. This is your opportunity to impact how IT support is delivered across MND Association, moving from reactive incident management to intelligent, trend focused service improvement. Key Responsibilities Lead, develop and support a team of Support Analysts with clear coaching, performance management and professional development to build capability and maintain service excellence Identify trends, patterns and common problems within ticket data to recommend and implement resolutions, reducing ticket volume and preventing recurring issues Own and improve service quality standards, ensuring incidents and requests are resolved efficiently within agreed service levels and that users receive consistent, high-quality support Monitor and report on Service Desk activity and KPIs,...

Job Title: Senior Customer Services Advisor Hours: 37.5 hours per week Contract: Permanent Salary: £38,022 per annum Area of operation: Resident Services Responsible to: Assistant Director of Customer Services Pension entitlement: Company Stakeholder Scheme Annual leave entitlement: 30 days per annum Place of work: Based at English Rural s Surrey office in Lower Eashing, GU7 About English Rural: English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes. About the role: Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence...

Contact Centre Manager - Birmingham 40,000 annual salary Excellent opportunity to develop your career! 8:30am - 5.30pm (Monday - Friday) Are you an inspiring leader with a passion for driving sales success and enhancing customer experiences? If so, we invite you to bring your talents to our client, a dynamic organisation in the utilities sector. We're looking for a dedicated Contact Centre Manager to lead a vibrant contact centre team in Birmingham! What You'll Do: As our Contact Centre Manager, you'll take charge of the day-to-day operations of a busy contact centre, overseeing both inbound and outbound sales. Your leadership will ensure that every order is processed accurately and that our customers receive exceptional service with minimal wait times. Key responsibilities include : Team Leadership: Lead a diverse team of 17, including Sales Advisors, Team Leaders, and a Supervisor. Sales & Performance: Own and deliver on sales targets,...

Customer Services Coordinator Flexible Shift Patterns Liverpool, Estuary Business Park Full-Time On-site Salary: £26 28k (DOE) + Performance bonus Hours: Full time, working any 5 days from 7 on a rotating shift pattern. Shifts vary between 6am and 8pm. The Challenge As a Customer Services Coordinator at Tyrenet, you ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. You ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets. The Approach We re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, you ll manage inbound calls, assess each...

Receptionist / Office Assistant We are looking for a proactive and professional receptionist/office assistant to join our friendly and supportive team. This is a varied and rewarding role that offers exposure to all areas of the business, making it an excellent opportunity for someone looking to build a long-term career within a professional office environment. As the first point of contact for clients and visitors, you will play a key role in ensuring the smooth day-to-day running of the office while providing high-quality administrative and clerical support. Key Responsibilities Meeting and greeting clients in a professional and welcoming manner Acting as the first point of contact for incoming telephone calls Managing incoming and outgoing post, including distribution Carrying out weekly court clerk duties, including delivering documents to local courts Preparing and maintaining meeting rooms Filing and maintaining accurate records Using Microsoft Office...

Account Manager / Customer Success Executive £32-35k (Up to £40k OTE) This is an exciting opportunity to join a fast-growing, people-focused organisation with ambitious expansion plans across the UK. The company is committed to creating a positive and high-performing workplace culture where employees are supported to grow, develop, and succeed. The successful candidate will play a key role in building and maintaining long-term strategic relationships with existing business customers while delivering an exceptional customer experience throughout the entire order journey. Key Responsibilities Manage and develop strong relationships with assigned B2B customer accounts. Act as the main point of contact for customer enquiries, ensuring a professional and high-quality service experience. Respond promptly and professionally to incoming phone calls, emails, and live chats. Provide support with order processing, returns, product enquiries, and technical assistance. Work...

Liverpool Experience Campus operates the city's waterfront event campus - the interconnected M&S Bank Arena, Liverpool Experience Campus and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services. We are currently looking for a driven and ambitious Corporate and Agency Sales Account Manager to join our team on a maternity cover basis and play a key role in building strong client relationships and driving business growth. The contract will run from 27 July 2026 until Friday, 6 August 2027. Company Benefits We are an award-winning, world-class venue where our people are at the heart of everything that we do....

£45,000 - £55,000 DOE West Sussex Are you an experienced commercial account manager who thrives in a fast-moving environment? Do you enjoy developing strategic partnerships and spotting growth opportunities? We're partnering with a growing business known for delivering trend-led product collections across major retail channels. Following continued expansion they are now seeking a Senior Account Manager to take ownership of several high-profile retail partnerships and help drive the next phase of commercial growth. The Opportunity As Senior Account Manager, you'll play a key role in managing and developing strategic retail accounts. Working closely with buying teams and internal stakeholders, you'll lead customer relationships, identify new opportunities for growth, and ensure successful delivery of seasonal product launches. This role would suit someone who combines strong commercial instincts with exceptional relationship management skills, and enjoys operating...

Receptionist - Music This is a wonderful opportunity to be the friendly face of a globally respected organisation within the music industry. As the Receptionist, you'll play a key role in ensuring the smooth daily running of the office, supporting both visitors and colleagues with professionalism and warmth. In this role you will: Greet guests, answer calls, and manage the central inbox with courtesy and efficiency Oversee meeting room bookings, organise catering, and ensure the reception area is welcoming and organised Liaise with maintenance, manage office supplies, and handle post and courier requests Support office events, including organising internal gatherings and recognising key milestones Assist with basic admin tasks such as diary management and communication across the team To be successful, you will need: Excellent communication and customer service skills Previous Front of House or Reception experience Strong organisational skills and attention to detail...

Join a Global Financial Services Firm as an Office & Reception Manager! We are supporting a leading global financial services organisation in the search for an experienced and professional Office & Reception Manager to join their London office. This is an exciting opportunity to take ownership of front-of-house operations while supporting the smooth day-to-day running of a dynamic corporate environment. Position: Office & Reception Manager Contract Type: Full-time, Permanent Salary: £35,000 - £40,000 per annum (depending on experience) Location: Moorgate, London Working Pattern: Full-time, office-based, 1 day WFH About the Role Are you a highly organised and proactive professional with experience managing front-of-house operations and office administration? We are seeking an Office & Reception Manager to oversee reception services, support office operations, and ensure an exceptional workplace experience for employees and visitors alike. This role...

Job Title: Complaints Handler / Customer Resolution Specialist Location: Hassocks - must have access to a car due to the office location Salary: 28,000 - 30,000 Hours: Monday - Friday, 37.5 hours per week About the Role We are looking for a proactive and customer-focused Complaints Handler to join a growing customer operations team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences. You'll be responsible for managing escalated customer concerns, finding fair and effective resolutions, and helping to improve overall customer satisfaction and retention. Working closely with internal teams, you'll play a key role in ensuring customers feel heard, valued, and supported throughout their journey. Key Responsibilities Deliver outstanding customer support across multiple communication channels, ensuring all interactions are handled professionally and...

Job role: Receptionist / Facilities Contract: Temporary ongoing Pay rate: 13.00 an hour Working days: Monday to Friday Working hours: 9AM to 5PM Location: Carlisle What You'll Do: As the Receptionist, you will play a crucial role in ensuring smooth daily operations. Your primary responsibilities will include: Welcoming Guests: Greet and assist visitors with a warm smile, making them feel right at home. Managing Communications: Handle phone calls and emails efficiently, providing accurate information and directing inquiries to the appropriate departments. Scheduling Appointments: Coordinate meetings and manage calendars to ensure seamless communication and organization. Administrative Support: Assist with various administrative tasks, including filing, data entry, and maintaining office supplies. Building Relationships: Foster a positive atmosphere by engaging with staff and clients, creating a sense of community. Facilities: You will need to...

Customer Service Administrator Salary 26,000 - 26,500 (10% Bonus) About the Role We're looking for a proactive and customer-focused Customer Service Administrator to join a fast-paced and supportive operations team. This is an exciting opportunity for someone who enjoys problem-solving, delivering exceptional customer experiences, and working in a role where accuracy and communication really matter. As a key member of the team, you'll manage customer enquiries, resolve account and service-related issues, and ensure customer information is maintained accurately and efficiently. You'll work collaboratively with internal departments and external stakeholders to deliver high-quality outcomes while meeting service targets and KPIs. This role is ideal for someone who thrives in a busy environment, enjoys taking ownership of tasks, and is passionate about making a positive difference for customers. Key Responsibilities Deliver outstanding customer service across telephone, email,...

Operations & Customer Service Administrator Central Bristol Permanent £27,000 - £30,000 DOE Hybrid & Flexible Working Available Robert Half are working with a friendly, family-run business based in Central Bristol, who are looking to recruit an Operations & Customer Service Administrator to join their close-knit and supportive team. This is a fantastic opportunity for someone who enjoys variety in their role and takes pride in keeping things organised behind the scenes. The business has a relaxed and collaborative culture, with a genuinely supportive working environment. Hybrid and flexible working is available, alongside onsite parking. The successful candidate will play an important role in supporting the day-to-day operations of the business, helping to ensure orders are processed efficiently and customers receive a high standard of service. Key Responsibilities Processing customer orders accurately and efficiently, ensuring all information is recorded...

Account Manager Location: Medway area Salary: 27,000 per annum Hours: Full-time, Monday to Friday Contract: Permanent ABOUT THE ROLE We are recruiting on behalf of a well-established business within the distribution sector who are looking for a proactive and customer-focused Account Manager to join their growing team. This is an exciting opportunity for someone who enjoys building strong client relationships, managing accounts effectively, and delivering excellent customer service in a fast-paced environment. The successful candidate will act as a key point of contact for clients and support the wider sales and operations teams. KEY RESPONSIBILITIES Manage a portfolio of existing customer accounts and maintain strong working relationships Respond to customer enquiries and provide ongoing support throughout the account lifecycle Process orders, quotations, and account updates accurately using internal systems Work closely with internal departments to...

Account Manager If you enjoy building long-term customer relationships, managing key accounts and delivering an exceptional customer experience, this is an opportunity to join a growing organisation where customer engagement is genuinely valued. We're looking for a proactive and organised Account Manager to support contracted clients, drive account growth and ensure service delivery exceeds expectations. BASIC SALARY: £34,000 BENEFITS: Uncapped commission, paid quarterly (OTE £1000 per quarter) 25 days annual leave plus bank holidays Health cash plan Employee assistance programme Life assurance Workplace pension scheme Eye care scheme Free parking LOCATION: This is an office based role, based in Irthlingborough. COMMUTABLE LOCATIONS: Wellingborough, Rushden, Higham Ferrers, Raunds, Kettering, Bedford, Northampton, Thrapston JOB DESCRIPTION: As our Account Manager, you will be responsible for managing and supporting a portfolio of contracted customers,...

Account Manager If you enjoy building long-term customer relationships, managing key accounts and delivering an exceptional customer experience, this is an opportunity to join a growing organisation where customer engagement is genuinely valued. We're looking for a proactive and organised Account Manager to support contracted clients, drive account growth and ensure service delivery exceeds expectations. BASIC SALARY: £34,000 BENEFITS: Uncapped commission, paid quarterly (OTE £1000 per quarter) 25 days annual leave plus bank holidays Health cash plan Employee assistance programme Life assurance Workplace pension scheme Eye care scheme Free parking LOCATION: This is an office based role, based in Irthlingborough. COMMUTABLE LOCATIONS: Wellingborough, Rushden, Higham Ferrers, Raunds, Kettering, Bedford, Northampton, Thrapston JOB DESCRIPTION: As our Account Manager, you will be responsible for managing and supporting a portfolio of contracted customers,...

The Supporter Operations team at Alzheimer s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance to ensure a first-class supporter experience. As the Fundraising Operations Executive, you will primarily work as part of a small team to deliver essential fundraising operations activities ensuring excellent customer service, accurate records and reporting, and maintaining high levels of compliance. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also assist with enquiries and supporter stewardship activities as required. This role is offered on a part-time basis 17.5 hours per week. Key Responsibilities: Donation processing Ensure accurate data entry within CRM Salesforce, related to all campaign types, to include: In memory, Fundraising, Sporting Events, Direct Marketing Campaigns and...

Description We are seeking an experienced and highly organised Customer Services Advisor whose skills can make a real difference in a social housing environment. We value your strong communication skills and attention to detail.The successful candidate will serve as the first point of contact for residents, contractors, and stakeholders, delivering excellent customer service while supporting the housing management team's day-to-day operations. This role is best suited to someone with previous experience within social housing, housing associations, or local authority environments who enjoys structured operational work rather than project-based assignments. Responsibilities Provide a professional front-line customer service experience via phone, email, letter, and in person. Manage and resolve a broad range of resident enquiries at the first point of contact Arrange appointments, coordinate access, and organise meetings Liaise with residents, Managers, contractors,...

Avove is proud to work in partnership with United Utilities, supporting the delivery of vital water and wastewater services across the Northwest. Through this collaboration, we provide tailored infrastructure and customer service solutions that help ensure resilient, sustainable, and efficient operations. Our teams work closely with United Utilities to enhance customer experience, protect natural resources, and maintain essential services that millions of people rely on every day. As part of this commitment, our Customer Team based in Warrington is looking for a Customer Service Agent to join their growing team. You ll play a key part in managing customer and client enquiries, ensuring issues are resolved efficiently and to the highest standard. What will your day look like Be responsible for managing an array of customer and client enquiries via telephone, in person, website and email channels. Ensuring the highest level of customer satisfaction is achieved and...