Location: Belfast, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Thales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world’s payment card transactions and is Europe’s number one supplier of defence electronics. Beyond that our people have made London’s Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries. We are a leading name in our markets and a diverse, constantly evolving organisation. Join us. We are currently looking to recruit an End User Support...

Part Time Customer Service Representative! Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where your attention to detail truly matters? If so, we have the perfect opportunity for you! Position: Customer Service Representative Location: Newbury, West Berkshire Contract Type: Temporary Hourly Rate: 14.50 Working Pattern: Part Time (17.5 hours/week - 3.5 hours Wednesdays, 7 hours Thursdays and 7 hours Fridays Start Date: Immediate Duration: Temporary Ongoing Why Join Us? Our client is seeking a dedicated Customer Service Representative to ensure that every customer interaction is seamless and satisfying. Located conveniently in Newbury, this role is ideal for those looking for a part-time position. Key Responsibilities: As a Lead Customer Service Representative, you will play a vital role in managing day-to-day activities related to customer service, with a focus on accuracy and efficiency. Your...

Key Account Manager (Semiconductors OR Refrigeration & HVAC) Salary: 60,000 - 70,000 (Dependent on experience) Location: Home-based (UK-wide coverage / nationwide client visits) Employment Type: Full-time, Permanent About the Role Are you a strategic sales professional with a solid engineering backbone? We are looking for a high-calibre Key Account Manager to champion and grow our most valuable client relationships. We operate at the cutting edge of technical solutions, and we are looking for a specialist who brings deep expertise in either Semiconductors OR Refrigeration & Air Conditioning (HVAC) . This is a remote, work-from-home position, but it isn't a desk-bound role. You will have the autonomy to manage your own diary as you travel across the UK to meet clients face-to-face, understand their technical challenges, and deliver high-value solutions. What You'll Be Doing Nurturing Key Accounts: Serve as the primary, trusted point of...

The Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. Acting as the main point of contact for customers through all growth-related conversations and activities, you will be accountable for ensuring excellent customer experience across the end-to-end lead to order process, coordinating inputs from other teams and functions as required. Key Responsibilities Drive revenue growth across accounts under management through cross-selling of the portfolio Reduce revenue churn in accounts under management Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Work closely with the Head of Corporate Accounts and Sales Engineering on account development plans Collaborate with...

2nd line Service Desk Team Leader Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities...

SERVICE DESK COORDINATOR A temporary opportunity to support an exciting fashion label with the IT support helpdesk! SERVICE DESK COORDINATOR ROLE: Responding to incoming service requests and incidents via phone, email, or ticketing system in a timely manner Providing technical support and troubleshooting for hardware, software, and network-related issues Documenting all incidents, service requests, and resolutions accurately and thoroughly Escalating complex issues to the appropriate teams or senior analysts as needed Collaborating with other IT teams to resolve issues and implement solutions Assisting with user account management tasks such as password resets and access provisioning Contributing to knowledge base articles and documentation to improve service efficiency and effectiveness Participating in training sessions to stay updated on new technologies and processes Maintaining a positive and professional demeanour when interacting with users, ensuring...

About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes' World's Best Employers 2025 . At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating...

Are you a Customer Service Champion with excellent communication skills? Are you passionate about delivering exceptional service and solving customer's problems? Our client, a fast-growing organisation in Guildford, is seeking two Customer Service Advisors to join their team. This is an exciting opportunity to be part of a dynamic and customer-focused organisation. What's in it for you? A great place to work with a fun and supportive environment Hybrid role with free parking in Guildford Full-time working hours (9am - 5.30pm) Opportunity to make a positive impact and be a Brand Ambassador for the organisation A rewarding salary of 27,999.16 per annum Responsibilities: Manage incoming contacts from customers, demonstrating empathy, patience, and accuracy Identify and assess customers' needs to ensure satisfaction Provide accurate and complete information using the appropriate tools Maintain detailed records of customer interactions and process...

Senior Account Manager Location: London, Milton Keynes or Abingdon (Hybrid) Reporting to: Regional Sales Manager Atrium Associates are delighted to be partnering with a leading Managed Service Provider in the search for an experienced Senior Account Manager to join their growing team. This is an exciting opportunity for a commercially focused and relationship-driven professional to manage and develop a portfolio of key client accounts across the South. Working within a fast-paced and innovative technology environment, you'll play a pivotal role in driving customer success, strengthening strategic partnerships, and identifying opportunities for growth. The Opportunity Our client is a well-established and highly regarded technology services provider that helps organisations maximise the value of their IT investments. As Senior Account Manager, you will act as a trusted advisor to your customers, working closely with senior stakeholders to understand their business...

Support Agent Location: Newcastle upon Tyne - Quorum Business Park Salary: 27,000 Contract: Permanent, Full Time Working Hours: Monday-Thursday: 08:30-17:00 or 09:00-17:30 Friday: 08:30-17:00 The Role We're looking for a Support Agent to join our team and act as the first point of contact for customers experiencing IT-related issues. You'll provide friendly, professional and timely technical support, helping users resolve software issues and service requests as quickly as possible. Where an issue is more complex, you'll make sure it is escalated to the appropriate team while continuing to take ownership of the customer experience. The role would suit someone with good technical troubleshooting skills who enjoys helping people, solving problems and working in a customer-focused environment. What You'll Be Doing Provide first-line technical support to customers by phone and email. Log, investigate and resolve IT incidents and service requests....

Regional Cooling Service Representative (Data Center Cooling) - Specialist Senior Service Representative I Location - UK wide (role includes international onsite travel) Your mission: The Regional Cooling Service Representative ( Specialist Senior Service Representative I) is responsible to provide professional on-site services for cooling range of products produced by Schneider Electric to its customers including commissioning, technical on-site analysis, resolve customer's issues. Regional Cooling Service Representative is primary focusing on complex & critical projects, including troubleshooting & on-site support for Cooling Equipment & Systems (air- or water-cooled chillers, CRAC/CRAH units, Fan Walls, Liquid cooling) Your main responsibilities: • Perform Startup & Commissioning on all equipment across the entire cooling product range • Evaluate unit installation (e.g. the quality of pipes for in units and the hydraulic circuit for...

Mission : To sell BMS Solutions to New End Users across London and the South-East, providing compelling pitches around the Energy Crisis, Modernisation and Sustainability benefits of BMS and associated technologies. You will need to create new and lasting relationships with Estates Managers, Commercial Teams and C-Suite contacts building a customer base across segments. You will have support from Tendering Engineers, Services, Projects and Commercial to complete the sales. Key responsibilities: Create new leads and bring in new customers, either cold or warm contacts through other Business Units or Line of Business contacts. Drive growth in End User Accounts and bring in new business to secure orders of around £300k pcm in line with your monthly forecast. Work with stakeholders in timely manner to ensure orders are approved, released and recognized on SAP in accordance with the Delegation of Authority in the QMS. Build the best team for your customer by...

The Contact Centre Operational Lead will be responsible for designing, mobilising and operating the Contact Centre as a core enabling capability across the BPS service model. Job title: Contact Centre Operations Lead Job Description: The Contact Centre Operational Lead will be responsible for designing, mobilising and operating the Contact Centre as a core enabling capability across the BPS service model.  Responsibilities Owns the design, mobilisation and ongoing operation of the Contact Centre operating model, Leads the development of the Contact Centre service blueprint, high-level and detailed operating model Defines how the Contact Centre will operate across voice, email, chat, service requests, virtual agents, automation-enabled journeys and assisted channels, ensuring a consistent experience for users and advisors. Works with technical, integration and operational teams to ensure the Contact Centre aligns with the Capita contact centre...

Account ManagementIT Support Specialist Near Solihull, West Midlands (On-site) £14.00 ph (£27,664pa) Hours: 38-40 per week (flexi hours) We are currently looking for a proactive, people-focused Account Manager to join a friendly, fast-growing team working within the IT Support team. If you enjoy solving problems, helping customers, and getting stuck in you ll fit right in. Due to the location of the role you must have your own transport. What You ll Do Support and train customers on our software and hardware systems Troubleshoot issues via phone, email, visits and regular check-ins Explain technical concepts in a simple, user-friendly way Coordinate hardware installations with our engineers Work closely with teams across the business What We re Looking For Great communication and people skills Customer service experience (phone and/or face-to-face) Strong IT basics (Windows 10/11, Excel, general IT literacy) Organised, proactive, and a...

Customer Service Advisor Location: Chalgrove Salary: 28,000- 30,000 Job Type: Permanent Hours: 9am-5pm (Other patterns considered) Planet Recruitment are currently recruiting for a Customer Service Advisor to join a growing and international e-commerce business. This is a great opportunity for an experienced customer service professional who enjoys helping customers, solving problems and working as part of a busy team. The Role As a Customer Service Advisor, you will be a key point of contact for customers across the UK, providing a high level of service through telephone, email and online chat . You will deal with a wide range of customer enquiries, taking ownership of each case from the initial contact through to resolution. The role will involve everything from order and delivery queries to returns, refunds, complaints and technical product support. You will also work closely with internal teams including Logistics, Warehouse, Sales and Technical Support to...

We're really excited to be recruiting for this successful, interesting and expanding manufacturing business in their search for a Customer Service Administrator to work as part of a team of 5. Please find all the details below: Job Title: Customer Service Adminitsrator Location: Whitstable, Kent Salary: 28,000 - 30,000 Hours: Monday to Thursday 8am to 4:30pm and Friday 8am to 1:30pm Hybrid: Hybrid working is available and there is a "Work from Office/Work from Home" rota that operates within the department to ensure that there is always someone is available at the site. Benefits: 25 days annual leave + bank holidays, increasing with length of service Cycle to work scheme Employee discount on Dell PCs Employee Assistance Programme - 24-hour telephone line, counselling, financial support tools and much more! Life assurance scheme Income protection scheme Matched pension contribution up to 6% Earn extra mile vouchers of up to 50 for going the extra...

Position Title: IT Technical Analyst Contract Type: Permanent (Onsite or Hybrid) Location: Loughborough, Stevenage, or Shepshed, UK Note: Active SC Clearance required Role Summary IT Technical Analyst Provides Tier 1/2 hardware, software, and infrastructure support across regional sites. Balances daily desk-side IT support with hands-on involvement in infrastructure maintenance, procurement, and Agile-driven IT projects. Key Responsibilities User Support: Deliver desk-side help desk support, resolve tickets (ServiceNow), and create end-user training materials. Systems & Infrastructure: Maintain PCs, servers, networks (LAN/WAN), Active Directory, backups, and air-gapped systems. Compliance & Procurement: Own site KPIs, handle hardware/software procurement, and maintain security controls (SOX, Cyber Essentials, CMMC). Operations: Join on-call rotations and apply continuous improvement methods to reduce costs and boost efficiency. Requirements...

Customer Service / Technical Support Advisor Location: Central Birmingham Working Pattern: Hybrid working available Employment Type: Full-time The Opportunity Our client is looking for an experienced Customer Service / Technical Support Advisor to join their growing team based in Central Birmingham. This is a customer-focused role that requires someone who is confident troubleshooting and resolving customer issues over the telephone. You will be speaking directly with customers, understanding the problem they are experiencing, asking the right questions and guiding them through the appropriate steps to reach a resolution. We are looking for someone with previous experience working within a contact centre or customer service environment, ideally in a role involving telephone-based troubleshooting, technical support or problem resolution. You do not necessarily need to come from a highly technical background; however, you must be naturally confident when it comes to...

Role Overview: Job Title: Application Support Analyst Reports to: Head of IT Based: Hybrid, 3 days a week in our Burntwood head office Contract: Full time, Permanent   About Busy Bees Busy Bees Nurseries is the UK’s largest and leading early years education provider and the third largest globally, with over 1000 centres and growing. Since 1983, we’ve built a reputation for our award-winning culture and excellence in early years care and education.   About the role As an Application Support Analyst, you’ll play a key role in the day-to-day support and maintenance of Busy Bees business-critical applications. Working closely with the Application Manager and wider Support Team, you’ll provide 1st and 2nd line application support , investigate and resolve incidents and requests, and work with internal teams and third-party suppliers to deliver excellent service within agreed SLAs.   A key part of the role will also be managing user access...

Would you like to be part of a team focused on increasing adoption of Amazon Web Services in Higher Education in Scotland? Do you have the business savvy and the technical background necessary to help establish Amazon as a key technology platform provider? As Account Manager in Higher Education, you will have the exciting opportunity to help promote the growth and shape the future of an emerging technology. Your responsibility will be to increase the market penetration of AWS in the higher education education accounts. The ideal candidate will possess both a business and technical background that enables them to engage an account at Vice-chancellor and CXO level, as well as with software developers and IT architects. He/she should also be a self-starter who is prepared to develop and execute against a territory coverage plan. Roles & Responsibilities: - Promote AWS services in a defined territory or industry vertical. - Develop and execute against a comprehensive...