Complaint Specialist Location: Beeston, NG9 1LA Salary Banding: £30,629 - £32,241 based on 37.5hr week Contract Type: Permanent Hybrid working to be discussed at interview stage As a Specialist Complaint Handler here at MTVH, you will be responsible for resolving complex complaints, CEO complaints and responding to MP, Councillor and Ombudsman enquiries. You may also support the wider Customer Care Team to deliver satisfactory resolutions. You will work as a team to ensure MTVH is helping resolve customer disputes that are deemed fair and clear in resolution. You will be responsible for developing customer satisfaction through root cause analysis as well as help defining continuous improvements for the customer journey. You will build relationships with senior executives at MTVH, The Housing Ombudsman, MP's, Councillors and the MTVH Policy Team. What you'll need to succeed Strong knowledge and experience in resolving customer disputes Ensures that...