2nd line Service Desk Team Leader Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities...

National Account Executive Hybrid - 2/3 days per week in Haydock We re proud to be exclusively partnering with Aimia Foods on a key hire within their growing Commercial division. Home to well-known brands including Drink Me Chai, Horlicks, Bubbleology, Shmoo and Galaxy Hot Chocolate (Mars Brands), Aimia has been developing drinks loved by consumers across retail and foodservice for decades This is a highly developmental commercial role, supporting a team of National Account Managers across the wholesale customer portfolio. You'll also take ownership of a smaller portfolio of regional accounts, giving you genuine exposure to account management and customer development. If you're commercially curious, organised, confident, and looking to build your commercial experience with a view to progressing into National Account Management, we'd love to hear from you. The Role: Supporting National Account Managers and the Head of the Professional and Foodservice division across...

Key Account Manager, Infectious Diseases Location: United Kingdom- Covering South (Oxford, Southampton, Bristol, South London) Department: Commercial / Sales Job Type: Permanent Reports to: Sales Lead Join us and make a difference when it matters most! At Napp, we are committed to improving patient outcomes through innovation, partnership, and scientific excellence. We work collaboratively with healthcare professionals, NHS stakeholders, and healthcare organizations to ensure patients have access to high-quality treatments and care. We foster an inclusive and empowering environment where individuals can grow, contribute, and make a meaningful impact on healthcare delivery. Role Summary As a Key Account Manager, you will play a pivotal role in delivering Napp's commercial objectives by driving the uptake of promoted brands across a designated geographical territory. Through strategic account management, customer engagement, and...

Apprentice Internal Sales Account Manager Location: Office base, Shrewsbury SY1 2EL Salary: Starting salary £18,375 per annum Contract: Full Time, 18 month fixed term Hours: Normal hours of work are 8.45am to 5.00pm, Monday to Friday (36.25 hours per week) with an unpaid break of 1 hour for lunch. There will be a requirement to work occasional evenings and weekends to visit suppliers/customers, attend marketing events, exhibitions and trade shows. Benefits: • Full-time holiday entitlement starting at 23 days per year, plus the bank and public holidays, increasing with service. • Generous pension scheme (employer 10% and employee 3% contribution) with life assurance up to 10 x salary (after 3 months service). • Company sick pay (after 6 months' service) and paid time off for most medical and dental appointments. • Company shares scheme (subject to certain qualifying conditions). • Discretionary company bonus scheme (subject to certain qualifying...

Permanent - Full Time - On-Site Salary: Up to £32,000 per annum + bonus You're all about process, pace and delivering excellence. Relationship building, problem solving and continuous improvement are what motivate you at work If these ring true for you and you want to stretch your career in recruitment, come and show us what you can do at Staffline . The Opportunity Here is your chance to join the largest recruitment business in the UK as an Recruitment Account Manager. In this role you will supply temporary workers to our clients multiple incredibly successful automotive operations, based out of our site in Thorncliffe, Sheffield. To thrive in this role, you'll be customer and client focused, committed to providing the best possible service and a natural problem solver. Experience in an on-site recruitment environment would be great but is by no means essential. If you have transferrable skills, we can train you on all the elements you need to be...

Senior Account Manager - Creator Growth London £50,000-£70,000 DOE 5 days in office I'm working with a fast-growing, VC-backed tech business that is changing the way consumer brands approach creator marketing. Their AI-powered platform helps some of the UK's fastest-growing DTC brands turn creator and influencer activity into a scalable, measurable growth channel - combining creator strategy, performance marketing, data and AI. They're now looking for a Senior Account Manager to own and grow a portfolio of creator programmes. The role This isn't traditional influencer account management or campaign delivery. You'll essentially own each client's creator channel - understanding their wider business and growth objectives, building the strategy around them, analysing performance and continuously testing ways to improve results. You'll be part strategist, part account manager and part growth marketer , working with AI-powered technology that handles much of...

Senior Account Manager Location: London, Milton Keynes or Abingdon (Hybrid) Reporting to: Regional Sales Manager Atrium Associates are delighted to be partnering with a leading Managed Service Provider in the search for an experienced Senior Account Manager to join their growing team. This is an exciting opportunity for a commercially focused and relationship-driven professional to manage and develop a portfolio of key client accounts across the South. Working within a fast-paced and innovative technology environment, you'll play a pivotal role in driving customer success, strengthening strategic partnerships, and identifying opportunities for growth. The Opportunity Our client is a well-established and highly regarded technology services provider that helps organisations maximise the value of their IT investments. As Senior Account Manager, you will act as a trusted advisor to your customers, working closely with senior stakeholders to understand their business...

Job Advert: Account Manager Location: Slough Contract Type: Permanent Working Pattern: Full Time Salary: 32,000 + commission Hours: 40 hours per week, Monday to Friday, 9 am - 5:30 pm (30-minute lunch break) Start Date: ASAP About the Organisation: Our client is a dynamic trade-only large format printer with over 20 years of industry expertise. Specialising in quick turnarounds for a vast array of display products, this organisation has made significant investments in state-of-the-art printing technology. The focus is on providing a comprehensive in-house printing solution exclusively for printers, distributors, and agencies, ensuring that clients receive everything from one-off posters to large-scale banner orders. Role Overview: Our client is seeking an enthusiastic Account Manager to join their vibrant sales team. This is an exciting opportunity to manage an established portfolio of trade customers while helping them grow their business. The...

Job Advert: Account Manager Location: Slough Contract Type: Permanent Working Pattern: Full Time Salary: £32,000 + commission Hours: 40 hours per week, Monday to Friday, 9 am - 5:30 pm (30-minute lunch break) Start Date: ASAP About the Organisation: Our client is a dynamic trade-only large format printer with over 20 years of industry expertise. Specialising in quick turnarounds for a vast array of display products, this organisation has made significant investments in state-of-the-art printing technology. The focus is on providing a comprehensive in-house printing solution exclusively for printers, distributors, and agencies, ensuring that clients receive everything from one-off posters to large-scale banner orders. Role Overview: Our client is seeking an enthusiastic Account Manager to join their vibrant sales team. This is an exciting opportunity to manage an established portfolio of trade customers while helping them grow their business. The...

Key Account Manager - Sales Wilmslow, Cheshire 26,000 basic + commission OTE 36,000+ Are you confident on the phone, naturally organised and good at building relationships? We're looking for a Key Account Manager to join a busy and growing sales team in Wilmslow. This is a great opportunity for someone with B2B sales, account management or recruitment experience who enjoys being proactive, spotting opportunities and picking up the phone to make things happen. You'll work closely alongside a Business Development Manager, taking responsibility for a portfolio of agency accounts and helping to grow those relationships. You'll be someone who is comfortable working independently, but also enjoys being part of a close-knit sales team. What will you be doing? Your role will be focused on developing existing agency relationships and creating new opportunities within those accounts. You'll be responsible for: Managing a portfolio of existing agency accounts and building...

WHAT'S IN IT FOR YOU? Supportive team environment Opportunity to develop customer service and claims handling skills Exposure to a fast-paced, dynamic working environment Chance to make a real difference to customer satisfaction MUST HAVE'S Experience in customer service within hospitality and/or a telephone based role, and/or claims handling Excellent communication skills Organised and proactive approach Attention to detail Ability to juggle multiple tasks Experience with CRM systems (Salesforce, Instanda, Xero advantageous) NICE TO HAVE'S Knowledge of FCA, PRA, regulatory standards Experience in insurance or financial services Familiarity with health and safety procedures SO, WHAT WILL YOU BE DOING? Providing exceptional customer service via email, phone, WhatsApp, and post Handling FNOL claims efficiently, liaising with internal and external stakeholders Updating client documentation and internal records accurately Staying...

Receptionist Leeds City Centre 6-Month Fixed-Term Contract Are you an experienced Receptionist looking for a new opportunity in a professional city-centre environment? We are recruiting for a professional services business in Leeds City Centre for a 6-month fixed-term contract . This is a varied role combining front-of-house reception with general office administration and facilities support. The Role Managing incoming calls and reception enquiries Meeting and greeting clients and visitors Booking meeting rooms and organising meetings Receiving and distributing post, DX and documents Arranging couriers and external mail Ordering stationery, refreshments and office supplies Supporting the Office Manager with facilities and invoice queries Providing general administrative support Maintaining a professional and tidy office environment Supporting with conferences, refreshments and meeting arrangements when required Providing cover for the Office Assistant,...

Customer Service Manager Location : Sevenoaks, Kent Working pattern: Full-time, office-based Salary: 34,000- 38,000, depending on experience About the client Our client is one of the UK's leading online retailers in their field. They supply thousands of customers each month through our websites and major online marketplaces. They have expanded into Europe, opened a new state of the art warehouse in the north of England and continue to invest in our products, systems and people. They are now looking for an experienced Customer Service Manager to ensure the efficient day-to-day running of their Sevenoaks office and customer service operations. The role The Customer Service Manager will oversee the daily operation of the office, manage the customer service team and provide administrative support across the business. You will be responsible for maintaining an organised, professional and productive working environment. This will include managing staff, improving...

Mission: As a Industrial System Integrator & End User Key Account Manager, you will primarily be responsible for gaining specification at both Customer types for the Company's Automation and Software Products, Solutions and Services. You will present our value proposition to customers or at events, and positioning Schneider Electric's complete range of technologies and services. You will be experienced at building strong lasting relationships across matrix organizations as you will be the focal point of contact for some of our strategic Industrial SI Customers across the UK&I. Responsibilities: To position Schneider Electric as a Key Strategic Company in Industrial Automation and Software. To formulate and implement a detailed account plan for each of the strategic target accounts in your portfolio. Develop and maintain senior C level relationships to enable you to build a strong pipeline of opportunities to exceed your financial targets....

Mission : To sell BMS Solutions to New End Users across London and the South-East, providing compelling pitches around the Energy Crisis, Modernisation and Sustainability benefits of BMS and associated technologies. You will need to create new and lasting relationships with Estates Managers, Commercial Teams and C-Suite contacts building a customer base across segments. You will have support from Tendering Engineers, Services, Projects and Commercial to complete the sales. Key responsibilities: Create new leads and bring in new customers, either cold or warm contacts through other Business Units or Line of Business contacts. Drive growth in End User Accounts and bring in new business to secure orders of around £300k pcm in line with your monthly forecast. Work with stakeholders in timely manner to ensure orders are approved, released and recognized on SAP in accordance with the Delegation of Authority in the QMS. Build the best team for your customer by...

Mission: As a Industrial System Integrator & End User Key Account Manager, you will primarily be responsible for gaining specification at both Customer types for the Company's Automation and Software Products, Solutions and Services. You will present our value proposition to customers or at events, and positioning Schneider Electric's complete range of technologies and services. You will be experienced at building strong lasting relationships across matrix organizations as you will be the focal point of contact for some of our strategic Industrial SI Customers across the UK&I. Responsibilities: To position Schneider Electric as a Key Strategic Company in Industrial Automation and Software. To formulate and implement a detailed account plan for each of the strategic target accounts in your portfolio. Develop and maintain senior C level relationships to enable you to build a strong pipeline of opportunities to exceed your financial targets....

Mission: As a Industrial System Integrator & End User Key Account Manager, you will primarily be responsible for gaining specification at both Customer types for the Company's Automation and Software Products, Solutions and Services. You will present our value proposition to customers or at events, and positioning Schneider Electric's complete range of technologies and services. You will be experienced at building strong lasting relationships across matrix organizations as you will be the focal point of contact for some of our strategic Industrial SI Customers across the UK&I. Responsibilities: To position Schneider Electric as a Key Strategic Company in Industrial Automation and Software. To formulate and implement a detailed account plan for each of the strategic target accounts in your portfolio. Develop and maintain senior C level relationships to enable you to build a strong pipeline of opportunities to exceed your financial targets....

Customer Service Officer needed! Salary: 14.20ph Location: Bristol, BS11 Hours: Monday - Friday 8.30am - 16.30pm Till Feb 2027 Full on site working. There is no home working at all for this post. No onsite parking available. As the first point of contact, it is essential to demonstrate professional, approachable, and courteous mannerisms at all times. Visitors often arrive seeking information, or assistance, so creating a positive first impression is crucial. Key mannerisms include maintaining a friendly and welcoming attitude, greeting visitors politely, and displaying excellent listening skills to fully understand their needs. Clear and professional communication is important, ensuring information is provided accurately and in a way that is easy to understand. Patience and empathy are also vital, particularly when dealing with individuals who may be upset, frustrated, or unfamiliar with procedures. Remaining calm, respectful, and solution-focused helps build...

We're really excited to be recruiting for this successful, interesting and expanding manufacturing business in their search for a Customer Service Administrator to work as part of a team of 5. Please find all the details below: Job Title: Customer Service Adminitsrator Location: Whitstable, Kent Salary: 28,000 - 30,000 Hours: Monday to Thursday 8am to 4:30pm and Friday 8am to 1:30pm Hybrid: Hybrid working is available and there is a "Work from Office/Work from Home" rota that operates within the department to ensure that there is always someone is available at the site. Benefits: 25 days annual leave + bank holidays, increasing with length of service Cycle to work scheme Employee discount on Dell PCs Employee Assistance Programme - 24-hour telephone line, counselling, financial support tools and much more! Life assurance scheme Income protection scheme Matched pension contribution up to 6% Earn extra mile vouchers of up to 50 for going the extra...

Customer Service Administrator Reports to: Assistant Ops Manager Based at: Cambridge and Peterborough site in Huntingdon. Salary: £12.83 per hour Fiixed term initially until 31/01/2027 Full-time, 40 hours - 8:30am-17:00pm Mon-Friday Job purpose: To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS. Key Responsibilities: Answering the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer system Inputting and retrieving data from the in-house computer system Provide product information by answering questions and helping, where possible Telephone engineers out in field to pass on relevant information about emergency repairs in a timely manner. Enhance organisation's reputation by accepting ownership for accomplishing...