Claims Contact Centre Agent Salary: 24,500 per annum Location : Reading Working Hours : This is a full-time role (35 hours per week) with flexible shift patterns: Early Shift: 8am - 4pm Mid Shift: 10am - 6pm Late Shift: 12pm - 8pm Are you a confident communicator with a passion for delivering exceptional customer service? Our client is seeking a dedicated Claims Contact Centre Agent to join their vibrant team! About the Role : As a Claims Contact Centre Agent, you'll be at the heart of our operations. Your primary responsibilities will include : Handle new claim notifications via telephone in line with company procedures and service standards. Deliver a consistently high level of customer service across all inbound and outbound calls. Assess liability and manage claims within delegated authority levels. Effectively prioritise and manage workload to maintain quality and productivity. Ensure all claims and administrative processes are completed...