IT Change Analyst Location: London Working Pattern: Hybrid, 2 days per week in the office Are you looking to take the next step in your IT career and move into IT Change Management? This is an excellent opportunity for someone looking to transition into IT Change Management, with full training, support and upskilling provided to help you develop your knowledge and build a long-term career in this area. We're particularly interested in candidates with a background in IT Support, Service Delivery, IT Operations, IT Service Management or Project Coordination who have a good understanding of IT environments and enjoy working with processes, stakeholders and technology improvements. You don't need previous experience in a dedicated IT Change Management role. We're looking for someone who is organised, proactive, eager to learn and keen to develop their career in a more structured, process-driven IT role. Working alongside an experienced IT Change and Release...

Key Account Manager, Infectious Diseases Location: United Kingdom- Covering South West/ South Central (Oxford, Southampton, Bristol, Swindon) Department: Commercial / Sales Job Type: Permanent Reports to: Sales Lead Join us and make a difference when it matters most! At Napp, we are committed to improving patient outcomes through innovation, partnership, and scientific excellence. We work collaboratively with healthcare professionals, NHS stakeholders, and healthcare organizations to ensure patients have access to high-quality treatments and care. We foster an inclusive and empowering environment where individuals can grow, contribute, and make a meaningful impact on healthcare delivery. Role Summary As a Key Account Manager, you will play a pivotal role in delivering Napp's commercial objectives by driving the uptake of promoted brands across a designated geographical territory. Through strategic account management, customer engagement, and cross-functional...

Key Account Manager, Infectious Diseases Location: South London, United Kingdom Department: Commercial / Sales Job Type: Permanent Reports to: Sales Lead Join us and make a difference when it matters most! At Mundipharma, we are proud of the work we do to bring innovative treatments to patients. We continuously challenge ourselves to deliver more for patients, healthcare professionals, our partners, and our employees. Through innovation, collaboration, and a patient-centric approach, we are committed to improving healthcare outcomes and ensuring access to high-quality treatments. Role Summary As a Key Account Manager within the Infectious Diseases therapy area, you will play a critical role in driving the uptake of Mundipharma products across a designated geographical territory. This position focuses on developing strategic partnerships with NHS stakeholders, healthcare professionals, commissioners, and key opinion leaders to support the successful adoption...

Key Account Manager (Semiconductors OR Refrigeration & HVAC) Salary: £60,000 - £70,000 (Dependent on experience) Location: Home-based (UK-wide coverage / nationwide client visits) Employment Type: Full-time, Permanent About the Role Are you a strategic sales professional with a solid engineering backbone? We are looking for a high-calibre Key Account Manager to champion and grow our most valuable client relationships. We operate at the cutting edge of technical solutions, and we are looking for a specialist who brings deep expertise in either Sevice tools . This is a remote, work-from-home position, but it isn't a desk-bound role. You will have the autonomy to manage your own diary as you travel across the UK to meet clients face-to-face, understand their technical challenges, and deliver high-value solutions. What You'll Be Doing Nurturing Key Accounts: Serve as the primary, trusted point of contact for our major UK...

Account Manager 3D Retail Bath, Somerset (with hybrid working) About Us We re frontline, a big group company, an award-winning, innovation-driven 3D retail design and integrated marketing agency who apply bigger thinking to everything we do. For over 30 years, we ve been helping our clients create memorable EXPERIENCES, drive business results to amplify PERFORMANCE, innovate with technology to drive TRANSFORMATION and nurture and connect brands with consumers to build genuine COMMUNITIES. We are now looking for an Account Manager 3D Retail to join us on a permanent, full-time basis, working 8.30am to 5pm, Monday to Friday. The Benefits - Salary of £33,000 - £37,000 per annum, depending on experience - 23 days holiday plus bank holidays, increasing with length of service - Up to five paid days of charity work per year - Hybrid working options (after probation) - Health cashback scheme - Life cover - Pension scheme - Profit share - Cycle to work scheme...

Are you an experienced customer service leader who thrives on developing people, improving performance and building strong customer relationships? We're looking for a Team Leader - Tailored Care Operations ( Manager I, Commercial Customer Care) to lead a multifunctional team supporting our strategic, VIP and Tailored Care customers. You'll lead approximately 7-10 colleagues, ensuring our priority customers receive proactive, responsive and high-quality support. What will you do? You'll combine people leadership, customer relationship management and operational excellence, taking ownership of team performance and the experience we deliver to key customers. You will: Lead, coach and develop a high-performing team of Account Managers, Order Support Specialists and Senior Specialists. Build a culture focused on customer excellence, accountability and continuous improvement. Oversee support for strategic customers, including orders, projects, escalations and service...

Are you an experienced customer service leader who knows how to get the best from people while delivering an excellent customer experience? We're looking for a Team Leader - Customer Contact Operations ( Manager I, Commercial Customer Care) to lead a frontline customer contact team of around 15 colleagues, including two Senior Specialists. You'll oversee customer interactions across phone, email, chat and digital channels, ensuring customers receive a consistent, responsive and high-quality service. What will you do? You'll take ownership of the day-to-day performance of the team, balancing customer experience, productivity and employee engagement. Key responsibilities include: Lead, coach and develop a high-performing customer contact team. Deliver against service levels, productivity, quality and customer experience targets. Manage workload and resources to meet changing customer demand. Coach colleagues, manage performance and support career development....

Are you an experienced customer service leader who knows how to get the best from people while delivering an excellent customer experience? We're looking for a Team Leader - Customer Contact Operations ( Manager I, Commercial Customer Care) to lead a frontline customer contact team of around 15 colleagues, including two Senior Specialists. You'll oversee customer interactions across phone, email, chat and digital channels, ensuring customers receive a consistent, responsive and high-quality service. What will you do? You'll take ownership of the day-to-day performance of the team, balancing customer experience, productivity and employee engagement. Key responsibilities include: Lead, coach and develop a high-performing customer contact team. Deliver against service levels, productivity, quality and customer experience targets. Manage workload and resources to meet changing customer demand. Coach colleagues, manage performance and support career development....

Job Title: Account Manager Place of Work: Field-Based (South of Birmingham) Job Status: Full Time, Monday-Friday / Permanent Package: Competitive base and bonus (up to double OTE) + Car JOB PURPOSE Act as the owner of your customers, understanding their strategic business goals, developing long-term relationships and selling across the full Managed IT Solutions portfolio. You will be responsible for delivering your personal first-year margin sales order intake target and your base growth target, set at the beginning of each financial year. To achieve those targets, you will be expected to engage with Pre-sales, Commercial and any other relevant teams to deliver customer solutions that drive business outcomes. The Account Manager role involves identifying opportunities and working to sell into key accounts, creating tailored solutions that lead to cost-effective and profitable outcomes to satisfy customer requirements. KEY RESPONSIBILITIES Nurture and develop...

Exciting Opportunity: Sales Account Manager Wanted! Are you a dynamic and results-driven professional with a passion for customer engagement? Do you enjoy growing customer accounts while managing existing customers? If so, we want you to join our team as an Sales Account Manager! Position: Sales Account Manager Contract Type: Permanent Salary: 28,000 per annum + Commission Hours: 9am-5pm Monday to Friday Office based position Due to the office location and lack of public transport, a driver is preferred Immediate start available! Key Responsibilities: Sales Calls: Handle inbound sales calls from the existing customer base with the aim of cross-selling relevant products that align with their current and future needs. New Customer Acquisition: Utilise prospect data to identify and secure new customers while enhancing relationships through referrals. Account Management: Engage in effective account management to uncover current and potential needs,...

Customer Engagement & Food Preparation Assistant (Weekends) Location: Sandhurst, Surrey Hourly Rate: 13.63 Hours: Saturdays , 8:30 AM - 4:30 PM (7.5 hours per week) Contract Type: Fixed Term Contract (12-Month Rolling) About the Role Our client is seeking a dynamic and engaging Customer Tasting Hub Facilitator to support an exciting customer research and product testing programme within a leading retail environment. This role is perfect for individuals who relish the opportunity to interact with customers, possess a passion for food, and are eager to spark conversations with shoppers. As a Customer Tasting Hub Facilitator, the chosen candidate will play a pivotal role in creating a memorable customer experience while collecting valuable feedback on a variety of food products. Full training will be provided, ensuring that all team members are equipped with the necessary skills for success. Key Responsibilities: Actively engage with shoppers,...

Customer Engagement & Food Preparation Assistant (Weekends) Location: Sandhurst, Surrey Hourly Rate: 13.63 Hours: Saturdays , 8:30 AM - 4:30 PM (7.5 hours per week) Contract Type: Fixed Term Contract (12-Month Rolling) About the Role Our client is seeking a dynamic and engaging Customer Tasting Hub Facilitator to support an exciting customer research and product testing programme within a leading retail environment. This role is perfect for individuals who relish the opportunity to interact with customers, possess a passion for food, and are eager to spark conversations with shoppers. As a Customer Tasting Hub Facilitator, the chosen candidate will play a pivotal role in creating a memorable customer experience while collecting valuable feedback on a variety of food products. Full training will be provided, ensuring that all team members are equipped with the necessary skills for success. Key Responsibilities: Actively engage with shoppers,...

Whats In It For You Supportive team environment Opportunity to develop customer service and claims handling skills Exposure to a fast-paced, dynamic working environment Chance to make a real difference to customer satisfaction Must Have's Experience in customer service within hospitality and/or an office, and/or claims handling Excellent communication skills Organised and proactive approach Attention to detail Ability to juggle multiple tasks Experience with CRM systems (Salesforce, Instanda, Xero advantageous) Nice to Have's Knowledge of FCA, PRA, regulatory standards Experience in insurance or financial services Familiarity with health and safety procedures What Will You Be Doing Providing exceptional customer service via email, phone, WhatsApp Handling FNOL claims efficiently, liaising with internal and external stakeholders Updating client documentation and internal records accurately Staying informed...

OUTBOUND CUSTOMER SUCCESS ADVISOR Salford M50- Parking onsite Monday- Friday (Fulltime in the office) 9am-5pm 13.33 per hour ( 26k) ASAP - Ongoing (Possibility to be extended or taken on permanently for the right person) Are you ready to make a difference in the retail appliance industry? Our client is on the lookout for a dynamic and enthusiastic Outbound Customer Success Advisor to join their growing team at their head office in Salford! If you thrive in a high-volume call environment and enjoy helping customers succeed, we want to hear from you! What You'll Do: As a pivotal member of the team, your mission will be to connect with customers and enhance their experience with our client's Reward scheme. Here's what you can expect to do: Engage Customers: Reach out to customers who have onboarded but haven't yet claimed their rewards, guiding them through the claims process with care and clarity. Support Onboarding: Assist customers who faced challenges...

Job Description: Job Purpose The team is in charge of analysis, checks and monitoring for ICE Pricing & Reference Data clients globally.  A significant part of the job is working with global clients on a wide range of inquiries including market data, pricing valuation, methodology and product issue troubleshooting.   The team works with multiple ICE teams globally such as Fixed Income Data Services (FIDS), account managers, sales, development, and product management.   The goal is to provide coherent information and analysis to the client, while working with multiple teams and conducting analysis to improve existing workflow to provide a high level of support for a portfolio of our top global clients.   Team members must exhibit a desire and aptitude for learning all areas of our business and understanding how we fit into a global client’s workflow.   Responsibilities Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance...

Berry Recruitment are NOW hiring for a committed and experienced Consumer Service Advisor to work for a company in Banbury Role: Consumer Service Advisor Salary: 25,000 - 27,000 per Annum Location: Banbury Key Responsibilities of the Consumer Service Advisor: Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms. Follows through to resolution, carrying out outbound calls to end customers as and when required. Handles and responds to all complaints received in an appropriate manner and in line with Keter complaints policy. Maintains accurate records inputting orders, monitoring and reporting on supply issues. Investigates queries and or refunds. Escalates when appropriate. Develops a vast knowledge of the full product range. Processes orders on behalf of our Keter sister companies. Coordinates Drop Ship activities with warehouses, carriers and...

Customer Service / Technical Support Advisor Location: Central Birmingham Working Pattern: Hybrid working available Employment Type: Full-time The Opportunity Our client is looking for an experienced Customer Service / Technical Support Advisor to join their growing team based in Central Birmingham. This is a customer-focused role that requires someone who is confident troubleshooting and resolving customer issues over the telephone. You will be speaking directly with customers, understanding the problem they are experiencing, asking the right questions and guiding them through the appropriate steps to reach a resolution. We are looking for someone with previous experience working within a contact centre or customer service environment, ideally in a role involving telephone-based troubleshooting, technical support or problem resolution. You do not necessarily need to come from a highly technical background; however, you must be naturally confident when it comes to...

Berry Recruitment are NOW hiring for a committed and experienced Consumer Service Advisor to work for a company in Banbury on a full time and permanent basis. Role: Consumer Service Advisor Salary: 25,000 - 27,000 per Annum Location: Banbury Overall of role: Responsible for processing orders over the phone, via email and on-line for customers and providing post-sales support through to resolution. The role also supports Drop Ship operations, retailer and consumer order management, delivery coordination, operational reporting & customer portal management activities across the Customer Service function. Key Responsibilities of the Consumer Service Advisor Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms. Follows through to resolution, carrying out outbound calls to end customers as and when required. Handles and responds to all complaints received...