Customer Service Advisor Location: Chalgrove Salary: 28,000- 30,000 Job Type: Permanent Hours: 9am-5pm (Other patterns considered) Planet Recruitment are currently recruiting for a Customer Service Advisor to join a growing and international e-commerce business. This is a great opportunity for an experienced customer service professional who enjoys helping customers, solving problems and working as part of a busy team. The Role As a Customer Service Advisor, you will be a key point of contact for customers across the UK, providing a high level of service through telephone, email and online chat . You will deal with a wide range of customer enquiries, taking ownership of each case from the initial contact through to resolution. The role will involve everything from order and delivery queries to returns, refunds, complaints and technical product support. You will also work closely with internal teams including Logistics, Warehouse, Sales and Technical Support to...

About the Company Vivactive is an award-winning business that stands among the fastest growing in the West Midlands. The company s long-term aim is to become the biggest incontinence provider in Europe; here, you will have an opportunity to be part of it. Recognised as an award-winning company with outstanding people and an entrepreneurial environment, the ideal candidate will enjoy the buzz of being part of a market-leading business with exceptional people. About the Role As our Customer Service Advisor, you will provide knowledgeable and sensitive support to customers across phone, email and live chat. You will help customers choose suitable incontinence products, place and manage orders, resolve queries and complete associated administration. You will often support elderly or vulnerable customers and discuss personal topics, so empathy, discretion and confidence are essential. Key Responsibilities What you ll be doing: Provide warm, professional...

About the Company Vivactive is an award-winning business that stands among the fastest growing in the West Midlands. The company s long-term aim is to become the biggest incontinence provider in Europe; here, you will have an opportunity to be part of it. Recognised as an award-winning company with outstanding people and an entrepreneurial environment, the ideal candidate will enjoy the buzz of being part of a market-leading business with exceptional people. About the Role As our Customer Service Advisor, you will provide knowledgeable and sensitive support to customers across phone, email and live chat. You will help customers choose suitable incontinence products, place and manage orders, resolve queries and complete associated administration. You will often support elderly or vulnerable customers and discuss personal topics, so empathy, discretion and confidence are essential. Key Responsibilities What you ll be doing: Provide warm, professional...