Customer Service Team Leader Location: Edinburgh (Hybrid) Hours: Full time, Monday-Friday (9am-5pm) Salary: Up to 30K DOE About the Role We're looking for an experienced Customer Service Team Leader to support and develop a team within a busy, people focused environment. You'll be responsible for day to day team management, performance monitoring, process oversight, and ensuring every customer receives an excellent standard of service. What You'll Do Lead, motivate and support Customer Service Advisors. Monitor KPIs, performance and service quality. Handle escalated customer enquiries professionally. Deliver regular 1:1s, team meetings and coaching sessions. Ensure processes are followed and continually improved. What We're Looking For (Top 5 Requirements) Proven experience supervising or managing staff in a customer service environment (Ideally call centre) Excellent communication skills, able to engage confidently with a wide range of customers and stakeholders. Target...

Description Our local government clients in Enfield, Greater London, are seeking a Safe & Connected/Out of Hours Customer Service Manager to provide strategic and operational leadership for a complex, high-risk 24/7 service that delivers critical support to residents outside core working hours. The role provides clear accountability for service performance, safeguarding decision-making, escalation pathways and statutory compliance across Safe & Connected and OOH customer services, ensuring that responses are timely, proportionate and consistently high quality. A key requirement of the role is strong analytical capability, using performance data, demand trends, and risk information to inform operational decisions, service planning, and continuous improvement. At the same time, ensuring resources are aligned with areas of greatest need. Responsibilities Responsibility for effective financial management, including budget oversight, forecasting, monitoring expenditure...

Job Title: Customer Service Claims Handler Location: Liverpool Salary: 25,877 to 32,702 Plus up a performance related bonus of 1500 per year, 375 paid quarterly, eligible for consideration after successful completion of probation Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm In the role of Claims handler, you will effectively manage a portfolio of motor claims encompassing property damage and accident damage from infancy through to settlement. You will also ensure indemnity spend is minimised by commercial decision making. What you will be doing: Accountability for own performance against set objectives. Validate all claims for indemnity and fraud. Proactive and correct assessment of liability. Accurate quantum assessment of claims presented using the relevant tools available to assist. Application of accurate reserves in line with company guidelines. Adherence to best practice and key strategies....

Job Title: Customer Service Total Loss Claims Handler Location: Liverpool Salary: £25,877 to £29,777 Plus up to £1,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays The Total Loss department is a fast-paced and energetic department where no two days are the same. As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner. What you will be doing: Proactively manage a portfolio of policyholder total loss claims through to settlement Complete thorough indemnity investigations out on all cases Work closely with the inhouse engineers to guarantee a fair settlement with the policy holder Ensure that all...

Office Angels are currently recruiting for a Customer Service Executive for our client based in Winnersh, on a temporary basis. The Role: Customer Service Executive Hours: 9am - 5:30pm Hourly rate: 13ph Responsibilities: Work as part of the CRM (Customer Relationship Management) team to completes daily tasks in line with SLA given Inbound and outbound calling to help resolve customer queries Working with the Service complaints team to resolve any issues Take ownership of learning products to help customers further Ideal Candidate: Passion for customer service excellence Demonstrated aptitude for problem solving Proactive and the ability to take initiative with a 'can do' attitude Ability to attract trust and build strong relationships with the customers Focused and achievement oriented Embodies trust, integrity and ethics inside and outside the Company Ability to multitask, prioritise and manage time effectively Customer...

Join Our Clients Team as an Account Manager! Location: Poole Contract Type: Permanent Salary: 35,000 - 38,000 per annum Plus Bonus Working Pattern: Full Time Are you ready to take your career to the next level? We are on the lookout for a dynamic Account Manager to join our passionate team in Poole! If you're someone who thrives on building relationships and delivering exceptional service, this could be your perfect opportunity! What You'll Do: As our Account Manager, you will play a pivotal role in ensuring our clients receive top-notch service and support. Your responsibilities will include: Managing and nurturing client accounts to foster long-term relationships Identifying client needs and collaborating with internal teams to deliver tailored solutions Conducting regular check-ins and performance reviews with clients Keeping abreast of industry trends and insights to provide valuable recommendations Driving customer satisfaction and loyalty through...

Job Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims and risk. At the heart of our operations is our flagship IoT product developed for our client a patented, self-install water leak detection device that helps protect homes from costly water damage. Water damage is the leading cause of home insurance claims, costing around $17bn annually across the US and UK. Our client s device is already delivering impact through partnerships with major insurance brands such as Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic...

Internal Account Manager Salary: 50,000 basic + performance bonus Location: Stoke-on-Trent - Office-Based Benefits: Group pension plan Life assurance 23 days' annual leave + bank holidays (rising to 28 days with service) Early finish on Fridays On-site parking Employee Assistance Programme Discretionary bonus scheme We are seeking a commercially driven Internal Account Manager with proven experience managing accounts and selling products into aerospace, defence, scientific, medical, industrial, or renewables sectors . You must have experience in at least one of these sectors . This is a hands-on, office-based role where you will manage and grow a portfolio of strategic accounts valued at 3-5 million , owning the full commercial relationship - from RFQs and pricing through to delivery - while ensuring customer expectations are met in regulated, high-performance environments . What You'll Be Doing Managing 3-5 million of key accounts Leading RFQs,...

Job Title: Account Manager B2B Location: Datchet Contract Type: Permanent, Hybrid (office 1 day per week) Working Pattern: Full Time (40 hours/week), flexible hours Salary: Up to 40,000 per annum + 5,000 OTE We are looking for a dynamic, successful Account Manager with proven track record in key account management, looking for a new challenge with a leading industrial Micro Battery manufacturer for a highly successful, globally recognised company. You will be working as part of a team, managing key business accounts and developing new business opportunities for the Industrial division. As well as strong account management skills gained within a B2B industrial environment, you will be comfortable with face-to-face meetings at a corporate level from procurement to Director. This is a hybrid role, that will require some European business travel. About the Role: As an Account Manager, you will be at the forefront of managing and developing key industrial B2B...

INTERNATIONAL RECRUITMENT & HR EXPERTS ACROSS THE PLASTICS, PACKAGING, SPECIALITY CHEMICALS, LIFE SCIENCES, BIOPOLYMER, FOOD ADDITIVES & INGREDIENTS, ENERGY AND RECYCLING SECTORS SINCE 1975. Key Account Manager I&E Polymer raw materials (Polyamides) Location: United Kingdom Job ref: CST/64702 Salary: Highly attractive commensurate with experience The Company: Our client is a global leader in high-performance engineering polymers, supplying advanced material solutions to major OEMs and tier suppliers across automotive, industrial, electronics and consumer markets. With a strong reputation for technical excellence, innovation and customer partnership, the organisation delivers premium specialty materials that support lightweighting, sustainability and next-generation product design. Their UK operation is well-established, highly respected, and offers an exciting environment for professionals looking to grow within a dynamic, technology-driven industry....

Purpose of the Role The purpose of the Sales Account Manager is to build and maintain strong, long?lasting relationships with our partners across all reallymoving service areas, while actively driving new business acquisition through structured prospecting and outreach activity. As a leading comparison website for home?moving services, reallymoving is committed to delivering exceptional customer satisfaction and driving sustainable business growth. As a Sales Account Manager you will manage a varied portfolio of partner accounts spanning Surveying, Conveyancing, and Removal services, acting as the primary point of contact for all partner interactions, while spending approximately 50% of your time hunting for and onboarding new partners to expand our network and revenue base. Taking a holistic, cross?service approach, you will identify opportunities to enhance performance, strengthen partner retention, and drive revenue growth across the entire portfolio through both...

As a global pet care, pet products manufacturer our brands are never far from your home, or our furry friends' hearts. Already established in major multiples, pet retailers, major wholesalers and distributors we really want to take our UK presence to the next level. Reporting to the Global Consumer BUD, the Senior National Account Manager will become the UK expert and key client facing representative. BASIC SALARY: £65,000 - £75,000 BENEFITS: £12,000 - £17,500 Bonus (split quarterly and annually) Company Car Allowance 25 Days Holiday Contributory Pension Private Healthcare (inc family) DIS 4x salary LOCATION: Home based you will travel throughout the UK. Our UK Office is in the in North. Monthly travel to the Head Office is required. Understanding that this is a home-based role with lots of travel, you could live anywhere with good connections: Manchester, Leeds, Sheffield, Nottingham, Oxford, Bristol, London, Swindon, Milton Keynes. We have a great...

Do you thrive on building strong relationships and generating business growth? Our client, a dynamic and innovative organisation, in between Ashford and Hythe, is seeking a talented European Account Manager to join their team. This is an exciting opportunity for someone with a passion for sales and account management. Please find all the details below: Job title: European Account Manager Salary: 30,000 - 35,000 + Bonus Hours: Monday - Friday, 9am -5pm Annual leave: 20 days + Bank holidays Travel: Once a quarter Benefits: Newly refurbished offices, free parking, a vibrant and supportive team culture with 80 colleagues on site As the European Account Manager, you will be responsible for expanding our client's business in Europe. With a current turnover of 1 million Euros, you will play a vital role in driving growth and increasing market share. Your main responsibilities would be to : Develop and maintain strong...

Key Account Manager - Automotive Aftermarket Distribution Strengthening our UK sales team: Delivering and developing c class Garage Workshop Consumables programmes to vertical markets expanding across the Automotive Aftermarket is where our client excels. Their extensive experience enable MRO Workshops to efficiently and productively manage their workshop consumable usage. We are on the hunt for a Key Account Manager , National Account Manager or Senior Sales Development Executive to develop their Automotive Aftermarket distribution sector via Independent Motor Factors both car and CV and Trade Buying Groups / ITG's / VM trade parts programmes . Ideal Location - Central / South (West Midlands, Coventry, Leicester, Oxford) Good Salary Neg (Circa 55k - 60k) + Bonus + Car + Pension Our utopia: Our ideal candidate will have worked within the Automotive Aftermarket in a Senior Sales / Key Account or National Account capacity and be familiar...

Key Account Manager - Automotive Aftermarket Distribution Strengthening our UK sales team: Delivering and developing c class Garage Workshop Consumables programmes to vertical markets expanding across the Automotive Aftermarket is where our client excels. Their extensive experience enable MRO Workshops to efficiently and productively manage their workshop consumable usage. We are on the hunt for a Key Account Manager , National Account Manager or Senior Sales Development Executive to develop their Automotive Aftermarket distribution sector via Independent Motor Factors both car and CV and Trade Buying Groups / ITG's / VM trade parts programmes . Ideal Location - Central / South (West Midlands, Coventry, Leicester, Oxford) Good Salary Neg (Circa 55k - 60k) + Bonus + Car + Pension Our utopia: Our ideal candidate will have worked within the Automotive Aftermarket in a Senior Sales / Key Account or National Account capacity and be familiar...

Key Account Manager - Automotive Aftermarket Distribution Strengthening our UK sales team: Delivering and developing c class Garage Workshop Consumables programmes to vertical markets expanding across the Automotive Aftermarket is where our client excels. Their extensive experience enable MRO Workshops to efficiently and productively manage their workshop consumable usage. We are on the hunt for a Key Account Manager , National Account Manager or Senior Sales Development Executive to develop their Automotive Aftermarket distribution sector via Independent Motor Factors both car and CV and Trade Buying Groups / ITG's / VM trade parts programmes . Ideal Location - Central / South (West Midlands, Coventry, Leicester, Oxford) Good Salary Neg (Circa 55k - 60k) + Bonus + Car + Pension Our utopia: Our ideal candidate will have worked within the Automotive Aftermarket in a Senior Sales / Key Account or National Account capacity and be familiar...

Recruitment Manager - Call & Contact Centre Team Glasgow 35,000 - 45,000 + Car Allowance, Commission & Benefits We're growing our Commercial division in Glasgow and are looking for an experienced Recruitment Manager to lead and build our Call & Contact team. If you enjoy developing people, driving performance, and building a desk alongside your team, this could be a great next step. Search is an established UK recruitment business with strong national coverage and long-standing client relationships. With continued investment and ambitious growth plans, now is a great time to join us - particularly within our Commercial specialism across Scotland. You'll be stepping into a division with real opportunity - warm client relationships, cross-team collaboration, and the freedom to shape your own direction. We don't believe in over-engineering management - we back good leaders, give them support and autonomy, and let them build. What you'll be doing: Leading and...

Account Manager Location: West Edinburgh Salary: 26,000 Hours: Monday to Friday, 8:45 AM - 5:00 PM (fully office based) Job Type: Full-time, Permanent About the Role We are seeking an experienced Account Manager to join a dynamic and growing organisation. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. You will play a key role in supporting clients within the clinical sector, ensuring the smooth production and distribution of study materials. This position requires strong organisational skills, attention to detail, and the ability to manage multiple projects simultaneously. Key Responsibilities Manage day-to-day activities for clinical study documents. Provide outstanding customer support, handling queries, deliveries, and reporting. Coordinate projects across cross-functional teams (artwork, estimating, print production, distribution). Monitor timelines and...

Ready to find the right role for you? Salary: circa 45k, plus 6,600 per annum car allowance or a company vehicle and a competitive annual bonus Location: Hybrid working - 3 days per week office-based in Cannock, 2 days remote When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365...