£19.00 - £22.00 hourly
First Recruitment Group
Stafford, UK
Support customers, solve problems, and deliver high-quality service in a hands-on technical support contract role. Our Client has a requirement for a 1st Line Customer Support Representative , who will be required to work on a contract until December 2026 basis in Stafford . Role Purpose: Reporting to the UK Service Leader, the Technical Support Specialist will be a key member of the operations team The successful candidate will provide customer support, take end-to-end ownership of the RMA (Return Material Authorisation) process, and respond to customer queries relating to installed protection and control systems This role requires working within defined parameters to make decisions, apply technical concepts to moderately complex issues, and resolve problems through immediate action or short-term planning Job Role Responsibilities : Review, analyse, and resolve assigned customer application enquiries in line with business standards, procedures, and...
