The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities: Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally and in line with departmental standards Develop and maintain client portfolio through regular calls and face to face interaction, as needed Inform clients about problems (system failures, market issues) and provide regular resolution updates Advise on and advocate the implementation of process improvement and reengineering to improve client experience Maintain knowledge of new market and regulatory requirements affecting client portfolio/base Escalate customer feedback, processing delays and errors appropriately...

LOCATION: PARKWAY SHOPPING CENTRE NEWBURY SHIFT PATTERN: Weekends, might might change suit business needs. 20 hours with overtime for sickness and hoilday, 20 hours per week PAY RATE: £13.75 hours per week If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! ROLE OVERVIEW AND PURPOSE Your responsibilities will be looking out for the safety and welfare of members of the public who visit the Centre, to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience. KEY RESPONSIBILITIES • Responding to both written and verbal enquiries from Customers • Directing Customers to required stores within the Centre • Transferring telephone calls to Management staff • Selling Eden Centre gift cards and reconciling cash at the end of the day • Health and Safety checks •...

LOCATION: Manor Walks Shopping Centre WORKING HOURS: 42 Hours per week, 4 on 4 off PAY RATE: £12.75 per hour If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! ROLE OVERVIEW AND PURPOSE Customer Service Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The role will be the public face of the security team and should always act with professionalism. A can-do attitude is essential in this highly influential role. Must hold a valid SIA License. KEY RESPONSIBILITIES · Interact with all visitors/tenants within the shopping centre, delivering first class customer focused service. · Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive. · Continuously look for opportunities to be of...

LOCATION: Manor Walks Shopping Centre WORKING HOURS: 40 Hours per week, 4 OUT OF 7 PAY RATE: £12.75 per hour If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! ROLE OVERVIEW AND PURPOSE Customer Service Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The role will be the public face of the security team and should always act with professionalism. A can-do attitude is essential in this highly influential role. Must hold a valid SIA License. KEY RESPONSIBILITIES · Interact with all visitors/tenants within the shopping centre, delivering first class customer focused service. · Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive. · Continuously look for opportunities to be of...

INTERNATIONAL RECRUITMENT & HR EXPERTS ACROSS THE PLASTICS, PACKAGING, SPECIALITY CHEMICALS, LIFE SCIENCES, BIOPOLYMER, FOOD ADDITIVES & INGREDIENTS, ENERGY AND RECYCLING SECTORS SINCE 1975. Key Account Manager I&E Polymer raw materials (Polyamides) Location: United Kingdom Job ref: CST/64702 Salary: Highly attractive commensurate with experience The Company: Our client is a global leader in high-performance engineering polymers, supplying advanced material solutions to major OEMs and tier suppliers across automotive, industrial, electronics and consumer markets. With a strong reputation for technical excellence, innovation and customer partnership, the organisation delivers premium specialty materials that support lightweighting, sustainability and next-generation product design. Their UK operation is well-established, highly respected, and offers an exciting environment for professionals looking to grow within a dynamic, technology-driven industry....

What's the role? As a Sales Account Manager you will be pivotal in driving growth and customer satisfaction across the construction industry You will become the go-to expert, visiting customers in the field, positioning solutions to improve productivity, solve problems, and identify opportunities, ensuring meaningful impact in every interaction. Hilti thrives on a direct B2B sales model, meaning your impact is immediate and meaningful. You ll be championing real change in productivity, safety, and sustainability by showing up and being present. Please note: From 18th December, our recruitment activity will slow as we enter our Christmas shutdown period. During this time, you may experience delays, and new applications submitted throughout this period will be reviewed after 5th January. Thank you for your patience and understanding. We wish you a warm and wonderful festive season ahead and we look forward to reconnecting in the new year. What You'll do Visiting...

What's the role? As an Account Manager in our Energy and Industry division you will be pivotal in driving growth and customer satisfaction across some of our largest, most complex clients. In this field-based role, you will become the go-to expert, visiting customers every day and positioning solutions that improve productivity and solve problems. Each day you will bring meaningful impact to every interaction for customers that are experts in industries such as manufacturing, modular construction and pharma to name a few. At Hilti we thrive on a direct B2B sales model, meaning your impact is immediate and meaningful and you ll be championing real change in productivity, safety, and sustainability, by showing up and being present. What You'll do Spending most of your time in the field, visiting customer locations Monday to Friday. Build strong relationships and show solutions that meet customer needs. Focus on winning new business by finding leads, following up,...

Helpdesk Supervisor - Facilities Management Location: Central London Salary: Up to 45,000 + Hybrid working Contract: Monday - Friday: 8am - 5pm + overtime The Opportunity Are you a customer service professional with a passion for operational excellence? We are seeking a Helpdesk Supervisor to lead the frontline service delivery for one of the UK's most prestigious multi-use developments. This is not a standard helpdesk role. You will be overseeing a fast-paced hub that supports a diverse ecosystem of high-end residential units, retail spaces, and corporate offices. We need a leader who can balance the nuances of different stakeholder needs while ensuring our technical teams are deployed with precision. The Role As the Helpdesk Supervisor, you will be the engine room of our facilities management delivery. You will lead, mentor, and motivate a team of coordinators to ensure every service request-from a leak in a luxury apartment to a power failure in a retail...

Position: Desktop Support M365 - 12 months FTC Location: Hemel Hempstead Salary: 30k - 35k Benefits: Free Lunch Free Refreshments Pizza Friday Chocolate draw Free Parking Fruit / Snacks Break out room Flexible time Summary Role: Desktop support role will be the focus of this job and managing the IT Support mailbox, where the requests mainly come from Supporting Windows 11/10/7 end user support Supporting Mac OS Supporting Microsoft 365 - Admin, Exchange, Entra, Intune, etc. Creation and maintenance of users and groups in 365, seeking approval when required Being on hand and available when needed physically in the office Remotely supporting offices from around the world Maintain on premise AD Troubleshooting email issues through Mimecast and Exchange 365 Ensuring newly built laptops are connected to InTune Support various company applications and systems: Deskbird - used for schedule management, hot desk...

Internal Account Manager Salary: 50,000 basic + performance bonus Location: Stoke-on-Trent - Office-Based Benefits: Group pension plan Life assurance 23 days' annual leave + bank holidays (rising to 28 days with service) Early finish on Fridays On-site parking Employee Assistance Programme Discretionary bonus scheme We are seeking a commercially driven Internal Account Manager with proven experience managing accounts and selling products into aerospace, defence, scientific, medical, industrial, or renewables sectors . You must have experience in at least one of these sectors . This is a hands-on, office-based role where you will manage and grow a portfolio of strategic accounts valued at 3-5 million , owning the full commercial relationship - from RFQs and pricing through to delivery - while ensuring customer expectations are met in regulated, high-performance environments . What You'll Be Doing Managing 3-5 million of key accounts Leading RFQs,...

Recruitment Manager - Call & Contact Centre Team Glasgow 35,000 - 45,000 + Car Allowance, Commission & Benefits We're growing our Commercial division in Glasgow and are looking for an experienced Recruitment Manager to lead and build our Call & Contact team. If you enjoy developing people, driving performance, and building a desk alongside your team, this could be a great next step. Search is an established UK recruitment business with strong national coverage and long-standing client relationships. With continued investment and ambitious growth plans, now is a great time to join us - particularly within our Commercial specialism across Scotland. You'll be stepping into a division with real opportunity - warm client relationships, cross-team collaboration, and the freedom to shape your own direction. We don't believe in over-engineering management - we back good leaders, give them support and autonomy, and let them build. What you'll be doing: Leading and...

Account Manager Salary: 50,000 basic + performance bonus Location: Stoke-on-Trent - Office-Based Benefits: Group pension plan Life assurance 23 days' annual leave + bank holidays (rising to 28 days with service) Early finish on Fridays On-site parking Employee Assistance Programme Discretionary bonus scheme We are seeking a commercially driven Account Manager with proven experience in an engineering or manufacturing environment to manage and grow a portfolio of strategic accounts valued at 3-5 million across aerospace, defence, industrial, scientific, medical, and renewables sectors. This is a hands-on, customer-facing role where you will own the full commercial relationship - from RFQ and pricing through to production and delivery - ensuring customer expectations are met in quality-driven, regulated environments. What You'll Be Doing Managing 3-5m of key customer accounts Leading RFQs, pricing, negotiations, and contract renewals Driving revenue growth,...