JOB TITLE: Helpdesk Operative (Nights) LOCATIONS: London EC2R SHIFT PATTERN: 4 on / 4 off rotation 19:00 - 07:00 (Subject to change) SALARY: Competitive ROLE OVERVIEW AND PURPOSE The Helpdesk Operative will form part of a team responsible for the receiving, allocation and progressing of reactive engineering requests on the contract. KEY RESPONSIBILITIES Key duties and accountabilities include: • First point of contact for incoming telephone calls. • Vetting service requests received via CAFM system. • Ensure compliance with statutory and company procedures across all functions. • Dispatch work to both direct labour and contractors in a timely fashion based on the correct skillsets, geographical location and service delivery arrangements. • Prioritising urgent jobs and plan and dispatch engineers to meet urgent demand. • Escalate any complaints or issues as required. • Analysis of job history/running reports to avoid duplication. • Undertake...

The Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. Acting as the main point of contact for customers through all growth-related conversations and activities, you will be accountable for ensuring excellent customer experience across the end-to-end lead to order process, coordinating inputs from other teams and functions as required. Key Responsibilities Drive revenue growth across accounts under management through cross-selling of the portfolio Reduce revenue churn in accounts under management Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Work closely with the Head of Corporate Accounts and Sales Engineering on account development plans Collaborate with...