Position The Account Executive based at our offices in Ealing will be responsible for the following: Build trust and rapport with partners to exercise cross-sell opportunities Proactively make one hours of outbound calls daily to lapsed and potential customers Work with the Sales Manager to strategically attract a wider target market Create/generate new leads of your own Provide partner feedback to the business and assist with the creation of ongoing partner engagement initiatives Maintain existing revenue by cultivating strong relationships with existing partners Account management of House Accounts, including mapping customer accounts and conducting gap analysis Nurture and re-engage any leads not ready for sale Onboard new partners and assist with account set up and partner relations Be proactive, with outbound calls/emails, ensure you are profiling effectively, generating opportunities and building business relationships Negotiate terms and...

LOCATIONS: 14 Pier Walk, North Greenwich, SE10 0ES SHIFT PATTERN: Monday - Friday 08:00 - 17:00, 40 hours per week SALARY: Competitive ROLE OVERVIEW AND PURPOSE: The Helpdesk Administrator works alongside M&E Helpdesk and Helpdesk Coordinator to form part of the team responsible for the receiving, allocating and the progression of reactive emergency maintenance faults. KEY RESPONSIBILITIES: Key duties and accountabilities include: • Cover the helpdesk in the absence of Helpdesk Operative • Vetting service requests received via CAFM system. • Analysis of job history/running reports to avoid duplication. • Ordering parts required for the job. • Prioritising urgent jobs and plan and dispatch engineers to meet urgent demand. • Plan/Coordinate work for current and next day. • Escalate any complaints or issues as required. • Ensuing Reactive Work to Additional Work process is followed. • Manage the completion process, reviews, audit fails and ensure all...

Service Desk Co-ordinator A well-established, privately owned, building services contractor, has a requirement for an experienced service helpdesk administrator to provide high quality service to clients, liaising with the contract managers as well as a team of engineers. Role will be based on a static site near North-West London As the successful Service Desk Co-ordinator, you will be: - Service Desk co-ordinator will be the first point of contact for incoming calls and emails from the client Service Desk co-ordinator will take bookings from all internal and external clients Service Desk co-ordinator will allocate jobs to a team of Gas engineers Service Desk co-ordinator will work alongside the Contract managers to ensure KPI's and SLA's are achieved To be successful as the Service Desk Co-ordinator, you must have: Service Desk co-ordinator must have excellent communications skills and telephone manner Service Desk co-ordinator must have excellent time...