Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. The Service Desk Analyst provides high-quality technical support to customers across Sword’s Managed Services environments. The role is responsible for taking ownership of assigned Incidents and Requests, investigating issues, resolving them where possible and ensuring they are escalated appropriately when they cannot be resolved within the Service Desk. The role combines technical support with strong service discipline and customer awareness. Service Desk Analysts are expected to take pride in the quality of their work,...

Summary: Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion. As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems. The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all. This is a structured 24-month...

Customer Service Specialist Temporary Ongoing Assignment with Potential to Become Permanent Location: Office-Based (Hybrid Working Available After 3 Months) Reporting to: Global Customer Excellence Manager The Opportunity We are recruiting for a Customer Service Specialist to join a busy and fast-paced customer operations team on a temporary ongoing basis, with the potential to become a permanent employee. This role sits at the heart of the business and is ideal for someone who enjoys managing customer orders, coordinating with multiple stakeholders, and delivering exceptional service throughout the order lifecycle. Working closely with customers, sales teams, project teams, finance, and international colleagues, you will play a key role in ensuring customer orders are processed accurately and efficiently from receipt through to delivery and invoicing. Key Responsibilities Manage the end-to-end sales order process, including project orders, from receipt...

Key Account Manager (Semiconductors OR Refrigeration & HVAC) Salary: £60,000 - £70,000 (Dependent on experience) Location: Home-based (UK-wide coverage / nationwide client visits) Employment Type: Full-time, Permanent About the Role Are you a strategic sales professional with a solid engineering backbone? We are looking for a high-calibre Key Account Manager to champion and grow our most valuable client relationships. We operate at the cutting edge of technical solutions, and we are looking for a specialist who brings deep expertise in either Sevice tools . This is a remote, work-from-home position, but it isn't a desk-bound role. You will have the autonomy to manage your own diary as you travel across the UK to meet clients face-to-face, understand their technical challenges, and deliver high-value solutions. What You'll Be Doing Nurturing Key Accounts: Serve as the primary, trusted point of contact for our major UK...

Job Title: Customer Care Specialist Agent Location: Liverpool City Centre on a hybrid working basis Salary: 28,459 per annum Job Type: Permanent, Full Time Working Hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours a week Looking for a new challenge? Do you have a passion for delivering exceptional service and good outcomes for customers? Are you compassionate, empathetic and an outstanding communicator? What You'll Be Doing: Supporting customers experiencing financial difficulties and/or vulnerability providing good customer outcomes meeting both customer and business needs Providing great customer service (using models including TEXAS and IDEA) with the aim of a one call resolution Assisting customers/businesses with debts owed - ensuring these are recovered meeting both the customer and business needs. Responding to queries from clients and agents received by phone, email or letter in a courteous and helpful manner and ensuring that all information...

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About The Role As a Support Coordinator, you will be responsible for coordinating the day-to-day operation of our software support services. You will work closely with customers, engineers, Technical Leads, Operations and Sales teams to ensure incidents, service requests, maintenance activities and support commitments are managed effectively. You will monitor service performance, maintain clear communication with stakeholders, coordinate operational activities and help drive continuous improvement across the support function....

Temporary Receptionist/Administrator Location: Edinburgh City Centre Start: ASAP Duration: Min 1 month Rate: 13 per hour Hours: Full time, Monday to Friday Our client is seeking a professional and personable Receptionist & Administrator to become an integral part of their Edinburgh office. As the face of the business, you'll provide a professional front of house service while supporting the wider organisation with a range of administrative and office coordination tasks. This is a busy and varied role that offers the opportunity to develop your skills and become a valued member of a collaborative team. Key Responsibilities Welcoming visitors and providing exceptional front of house support Managing incoming calls and enquiries Coordinating meetings, catering, travel, and office events Handling incoming and outgoing mail and courier services Ordering supplies and liaising with suppliers Providing administrative support across multiple teams Assisting...

National Account Manager - Electrical & Infrastructure Location: National - Home Based Salary: 45,000- 60,000 DOE + 6,000 Car Allowance + Bonus Benefits: Pension + Life Assurance An established and growing specialist business is looking for an experienced National Account Manager to join its team and take responsibility for developing key accounts and new business opportunities across the UK. This is a home-based national role , selling electrical products and solutions into high-value markets including data centres, electrical contractors, rail, defence and wider infrastructure . The Role Manage and develop a portfolio of key national accounts Identify and win new business opportunities across the UK Build relationships with electrical contractors, distributors, end users and key decision makers Develop opportunities across data centres, rail, defence and infrastructure Identify customer requirements and recommend appropriate products and solutions...

Customer Service Manager Guildford- Free Parking 45K - 55K (DOE) - Benefits, Performance Bonus, Monthly Socials This role is office based Monday - Friday Overview: Are you an experienced Customer Services Manager looking for a new challenge? Join my client who has rapidly grown in the last 5 years and is actively looking for an experienced Customer Service Manager to help improve and grow their already successful Customer Service Team. The business specialises in manufacturing award winning products across UK & Europe and they have successfully built up their reputation in the market with award winning products. As the Customer Services Manager you will be providing direction, support and coaching members of the 20+FTE Customer Service Team. You will be reviewing the current processes and adapting these to increase efficiency and reducing costs, whilst ensuring that the experience for the staff and the customer is improved. Responsibilities:...

IT Release Analyst Working Pattern: Hybrid, 2 days per week in the office Are you currently working in IT Support within the legal sector and looking for an opportunity to take your career in a new direction? We have an exciting opportunity for an IT Release Analyst to join a prestigious international law firm in London. This role is ideal for someone looking to transition from IT Support into IT Release Management, with full training, support and upskilling provided to help you develop your skills and build a long-term career in this specialist area. We're particularly interested in candidates with a background in IT Support, Service Desk, Desktop Support, IT Operations or IT Service Delivery within a law firm, who have a good understanding of legal IT environments and enjoy working with technology, processes and stakeholders. You don't need previous experience in a dedicated IT Release Management role. We're looking for someone who is organised, proactive, eager...

The Role: Temporary Receptionist / Administrator Location: Aberdeen Hours: 8:00 AM - 5:00 PM, Monday-Friday Contract: Full-time, Temporary Pay Rate: 13.50 per hour Are you a confident communicator with a friendly, professional manner and a knack for staying organised? Our client, a reputable and welcoming business based in Aberdeen, is seeking a Temporary Receptionist/Administrator to be the face of their office and provide essential administrative support during a busy period. The Role: This is a varied and people-focused role, ideal for someone who enjoys being the first point of contact and thrives in a fast-paced environment. You'll be responsible for ensuring the front desk runs smoothly while also supporting the wider team with day-to-day administrative tasks. Key Responsibilities: Greet visitors and clients in a professional and courteous manner. Answer and direct incoming calls and manage the reception inbox. Handle incoming and outgoing mail...

Temporary Receptionist / Front of House Location: Stirling Contract: Temporary Assignment (2-6 Weeks) Hours: Full-Time, Monday-Friday, 8:00am-5:00pm Pay Rate: 13.50 per hour Immediate Start Available Are you a professional, friendly, and organised individual with excellent customer service skills? We are currently recruiting for an experienced receptionist to join a busy and welcoming organisation in Stirling on a temporary basis. This is an excellent opportunity for someone who enjoys being the first point of contact for visitors and callers while supporting the wider team with a variety of administrative tasks. The successful candidate will be confident managing a busy reception area and providing a positive and professional experience for everyone who visits the business. Key Responsibilities Meeting and greeting visitors, clients, and contractors. Managing the reception area and ensuring it remains welcoming and professional. Answering and directing...

Job Opportunity: Temporary Receptionist/Administrator Location: Glasgow Contract Type: Temporary Working Hours: 8 AM- 5.30 PM, Monday to Friday, with occasional weekends Pay rate: 13.50 per hour. Are you an organised, approachable, and detail-oriented individual looking to contribute to a dynamic corporate environment? Our client is seeking a temporary administrator/receptionist to support their front-of-house operations while providing essential administrative assistance across the business. Key Responsibilities: Reception Duties: Greet visitors and clients professionally, ensuring a welcoming and efficient front-of-house experience. Answer and direct incoming calls and emails in efficiently. Manage visitor logs, issue passes, and maintain security protocols. Coordinate meeting room bookings and ensure rooms are prepared and presentable. Administrative Support: Provide general administrative assistance including data entry, filing, scanning, and...

Customer Service Administrator This is a varied customer-facing administration opportunity supporting private patients from first enquiry through to treatment delivery. It suits an organised, proactive communicator who can manage sensitive information, appointments, records and enquiries with care. If you’ve also worked in the following roles, we’d also like to hear from you: Office Administrator, Patient Administrator, Administration Assistant, Clinical Administrator, Team Administrator, Business Support Administrator, Administrative Assistant, Clinic Administrator, Front of House Administrator, Customer Care Administrator   SALARY: Competitive (depending on experience) + Benefits LOCATION: Stockport, Cheshire, North West England JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week, 08:00 to 16:00, Monday to Friday   JOB OVERVIEW An excellent opportunity is available to play a key part in a...

The Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. Acting as the main point of contact for customers through all growth-related conversations and activities, you will be accountable for ensuring excellent customer experience across the end-to-end lead to order process, coordinating inputs from other teams and functions as required. Key Responsibilities Drive revenue growth across accounts under management through cross-selling of the portfolio Reduce revenue churn in accounts under management Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Work closely with the Head of Corporate Accounts and Sales Engineering on account development plans Collaborate with...

Job Title: Receptionist Location: Dundee Hourly Rate: 12.71 Contract Type: Temporary Contract Details: This will be various ad hoc dates throughout the year to cover sickness leave, holidays and any increases in workload. The first dates being October 24th & 25th. Responsibilities: As a Receptionist, your role will be to provide exceptional customer service and create a warm and welcoming environment for visitors and customers. This is a temporary position where you will play a vital role in ensuring a positive experience for every customer. Key Responsibilities: Provide a friendly and cheerful welcome to all showroom visitors Assist customers with any enquiries Maintain an organised and tidy showroom Answer telephone and email enquiries promptly and professionally Schedule appointments for potential customers to view the showroom Support the sales team by providing administrative assistance as required Keep accurate records of customer...

Resident Engineer - DDos / Network Security Software - UK Remote We re working with a well-established, publicly listed specialist in network security, focused on stopping DDoS attacks automatically and in real time. Their platform brings detection, mitigation and analytics together. It s trusted by internet service providers, hosting companies and large enterprises to keep their services online whatever is thrown at them, in some of the most demanding network environments around. What s on offer Salary up to £70,000 Remote UK working with occasional travel to Edinburgh, London and customer sites Pension scheme Life assurance Private medical insurance Enhanced parental leave Generous holiday, plus your birthday off The role This is a dedicated, seconded position. You ll be the company s eyes and ears inside one of its most important customers. Once the platform is live, you re the customer s first point of contact for escalations and their first source of...

Research Executive Join a research team in a varied position covering survey administration, data processing, analysis, reporting and client contact. All levels of experience will be considered, but some work experience is needed, ideally in customer service, data processing or similar, plus strong MS Office skills. If you’ve also worked in the following roles, we’d also like to hear from you: Research Analyst, Insight Executive, Research Assistant, Research Officer, Research Coordinator, Research Administrator, Market Researcher, Survey Researcher, Research Project Coordinator   SALARY: £25,000 - £28,000 per annum (depending on experience) LOCATION: Buckfastleigh, Devon (Office-Based; Partial Home-Working Possible) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 hours per week, 5 days per week, usually Monday to Friday, approximately 9.00am - 5.00pm (flexible hours may be possible)   JOB OVERVIEW...

Are you an experienced customer service leader who thrives on developing people, improving performance and building strong customer relationships? We're looking for a Team Leader - Tailored Care Operations ( Manager I, Commercial Customer Care) to lead a multifunctional team supporting our strategic, VIP and Tailored Care customers. You'll lead approximately 7-10 colleagues, ensuring our priority customers receive proactive, responsive and high-quality support. What will you do? You'll combine people leadership, customer relationship management and operational excellence, taking ownership of team performance and the experience we deliver to key customers. You will: Lead, coach and develop a high-performing team of Account Managers, Order Support Specialists and Senior Specialists. Build a culture focused on customer excellence, accountability and continuous improvement. Oversee support for strategic customers, including orders, projects, escalations and service...

Are you an experienced customer service leader who knows how to get the best from people while delivering an excellent customer experience? We're looking for a Team Leader - Customer Contact Operations ( Manager I, Commercial Customer Care) to lead a frontline customer contact team of around 15 colleagues, including two Senior Specialists. You'll oversee customer interactions across phone, email, chat and digital channels, ensuring customers receive a consistent, responsive and high-quality service. What will you do? You'll take ownership of the day-to-day performance of the team, balancing customer experience, productivity and employee engagement. Key responsibilities include: Lead, coach and develop a high-performing customer contact team. Deliver against service levels, productivity, quality and customer experience targets. Manage workload and resources to meet changing customer demand. Coach colleagues, manage performance and support career development....