Call Centre Trainer - Sunderland - to 40K plus generous package My client is seeking an experienced Customer Service Trainer to join their team and drive service excellence across the business. The Sunderland call centre has recently opened, and this is a fantastic opportunity for the right Customer Service Trainer to really make their mark at an early stage in this exciting new venture within a well-known business. It represents a great chance for someone passionate about developing people and improving customer experience to make a huge impact on the staff in a great working environment. Key Responsibilities Design and deliver engaging training sessions for customer service teams (in-person and virtual). Create training materials, including presentations, guides, and e-learning content. Coach and mentor staff to enhance communication, problem-solving, and customer engagement skills. Assess training effectiveness and implement improvements. Work with managers to...