Join Our Team as a Contact Centre Worker! Are you ready to make a difference in public service? We are thrilled to announce an exciting opportunity for a Contact Centre Worker to join our dedicated team! As a vital member of our organisation, you will play an essential role in providing outstanding customer care to those who rely on our services. Shifts: Monday to Friday 9am -5pm - on site for training then when passed this able to work from home (in Belfast) Pay Rate: From April 13.45 What You'll Be Doing: As a Contact Centre Worker, your responsibilities will include: Customer Engagement: Handle a diverse range of inbound calls, ensuring that every customer's journey is seamless and satisfying. Your goal? Resolve queries "Right First Time" with a friendly and professional approach! Data Management: Capture, maintain, and ensure the quality and safety of customer data. Accuracy is key! Claims Assessment: Assess claims and respond to customer inquiries via...