Job Description: Job Purpose The Systems Operations Analyst will provide immediate assistance (by phone) to traders, back office, support personnel and IT staff in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Systems Operations Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties.    The Systems Operations Analyst is not a typical NOC/helpdesk role—it is part of a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges and clearing systems.  This is a customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of...

Join Our Client Cheshire Police's Team as an IT Service Desk Agent! Are you passionate about technology and dedicated to providing exceptional customer service? Our client, Cheshire Police are seeking enthusiastic individuals to fill the role of IT Service Desk Agent in Winsford. This temporary position offers an hourly rate of 13.44, and we want YOU to be part of their dynamic team! Role Overview : As an IT Service Desk Agent, you will be the first point of contact for our customers, delivering top-notch support for the Force's IT systems. Your mission? To ensure that every interaction is efficient, courteous, and informative. You will leverage your technical knowledge and problem-solving skills to provide first-line support and contribute to a positive customer experience. Key Responsibilities: Customer Interaction : Take service requests via phone and other channels, ensuring a friendly and informative approach. First-Line Support : Resolve routine service requests...

Job Opportunity: Customer Service Assistant (2 Vacancies) We are seeking two dedicated and organised Customer Service Assistants to join a global leader in the Clinical and Industrial sectors. This is a pivotal role managing key customer accounts across the UK, ensuring seamless communication and high-level service delivery. Role Overview Location: Basingstoke (Onsite presence 4 days a week). Workplace: Hybrid. Pay Rate: 15.00 per hour ( 27,000 salary equivalent). Contract: 10 months initially Hours: 37.5 hours per week. Shift Pattern: 09:00-17:00 (with a 45-minute break). Early Finish: 15:30 every Friday. Key Responsibilities Account Management: Oversee and update customer master data for auditing and data protection. Operations: Raise quotations, orders, and schedule agreements to meet agreed service levels Communication: Handle telephone enquiries, manage a shared mailbox, and maintain strong relationships with customers....