Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About The Role As a Support Coordinator, you will be responsible for coordinating the day-to-day operation of our software support services. You will work closely with customers, engineers, Technical Leads, Operations and Sales teams to ensure incidents, service requests, maintenance activities and support commitments are managed effectively. You will monitor service performance, maintain clear communication with stakeholders, coordinate operational activities and help drive continuous improvement across the support function....