Randstad Construction and Property
City of Westminster, London, UK
Helpdesk Supervisor - Facilities Management Location: Central London Salary: Up to 45,000 + Hybrid working Contract: Monday - Friday: 8am - 5pm + overtime The Opportunity Are you a customer service professional with a passion for operational excellence? We are seeking a Helpdesk Supervisor to lead the frontline service delivery for one of the UK's most prestigious multi-use developments. This is not a standard helpdesk role. You will be overseeing a fast-paced hub that supports a diverse ecosystem of high-end residential units, retail spaces, and corporate offices. We need a leader who can balance the nuances of different stakeholder needs while ensuring our technical teams are deployed with precision. The Role As the Helpdesk Supervisor, you will be the engine room of our facilities management delivery. You will lead, mentor, and motivate a team of coordinators to ensure every service request-from a leak in a luxury apartment to a power failure in a retail...
