Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. The Service Desk Analyst provides high-quality technical support to customers across Sword’s Managed Services environments. The role is responsible for taking ownership of assigned Incidents and Requests, investigating issues, resolving them where possible and ensuring they are escalated appropriately when they cannot be resolved within the Service Desk. The role combines technical support with strong service discipline and customer awareness. Service Desk Analysts are expected to take pride in the quality of their work,...

Summary: Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £25,948.87. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and...

IT Change Analyst Location: London Working Pattern: Hybrid, 2 days per week in the office Are you looking to take the next step in your IT career and move into IT Change Management? This is an excellent opportunity for someone looking to transition into IT Change Management, with full training, support and upskilling provided to help you develop your knowledge and build a long-term career in this area. We're particularly interested in candidates with a background in IT Support, Service Delivery, IT Operations, IT Service Management or Project Coordination who have a good understanding of IT environments and enjoy working with processes, stakeholders and technology improvements. You don't need previous experience in a dedicated IT Change Management role. We're looking for someone who is organised, proactive, eager to learn and keen to develop their career in a more structured, process-driven IT role. Working alongside an experienced IT Change and Release...

Member Services Officer Contract: Permanent Hours: Part-time 21 Hours / 3 days per week Salary: £28,608 to £31,015 per annum) FTE (£17,165 to £18,609 per annum actual) SCP Location: Holborn, London, WC1A Hybrid Working The National Association of Local Councils (NALC) represents and supports over 10,000 local councils and 40 county associations across England. We're looking for a proactive, organised and detail-oriented Member Services Officer to join our small, friendly team. This is a varied role combining member support, data management, online event administration and digital project support. You'll play an important part in delivering high-quality services to our members, maintaining accurate membership information and supporting improvements to how we work. What you'll be doing Member Services: Act as a first point of contact for councils and county associations, responding to enquiries, managing member onboarding and offboarding, and supporting...

Temporary Corporate Receptionist Manchester City Centre 13.45 per hour Monday - Friday 8am-4pm Temporary Corporate Receptionists to provide cover as required over the next six months. This opportunity is best suited to candidates who can remain flexible and are available to start at short notice. Our client, a well-established legal organisation situated in outstanding offices in Manchester, is seeking a polished and professional Corporate Receptionist to support their dynamic team. This role is perfect for an individual who thrives in a fast-paced environment and possesses exceptional interpersonal skills. If you have a passion for providing top-notch customer service and enjoy being the face of an organisation, this opportunity is for you! Key Responsibilities: Reception Duties: Be the first point of contact for clients and visitors, providing a warm and welcoming atmosphere. Meet and Greet: Professionally greet guests and ensure they feel...

Customer Contact Advisor Full-time Monday to Friday 9:00am-5:30pm 13.00 per hour About the role Our client is seeking a proactive Customer Contact Adviser to manage and support a portfolio of customer accounts and driver routes for the division. You will be responsible for delivering excellent customer service, retaining and developing accounts, and working closely with our drivers and operations team to ensure smooth, accurate deliveries. Key Responsibilities Build and maintain strong relationships with allocated customer accounts Make outbound and inbound calls to customers, processing orders, exchanges and sanitisation Accurately input and update all orders on system and ensure they are allocated to the correct delivery routes Carry out daily route calls to customers, amending deliveries as required Take ownership of customer queries, resolving them within agreed timescales Work closely with drivers to maintain accurate route and customer data...

Job Title: Customer Service Advisor - Full Time / Part Time available Location: Warwick Contract Type: Permanent - 26,576 Are you ready to embark on an exciting journey in the world of finance and insurance? Our client, a prestigious financial institution, is seeking an enthusiastic and dedicated Customer Service Advisor to join their vibrant team in Warwick/ Leamington Spa . If you have a passion for helping customers and want to make a real difference, this opportunity is for you! Why Choose Our Client? At this esteemed organisation, exceptional service is at the heart of everything they do. Their commitment to excellence is matched only by their dedication to fostering a supportive and dynamic work environment. This is a team that values people just as much as numbers! Key Details: Position: Customer Service Advisor Contract Type: Permanent Location: Warwick Working Pattern: In Office: Monday - Thursday; Hybrid: Friday What You'll Do: As a...

Account Manager (German Speaking) Location: Brighton & Hove Hours: 35 hours per week Working Pattern: Hybrid (minimum 3 days per week in the office) Salary: Up to 35,000 DOE About the Role We are seeking a fluent German-speaking Account Manager to join a dynamic and growing business based in Brighton & Hove. This is an exciting opportunity for a relationship-focused professional who enjoys building connections, delivering exceptional customer service, and identifying opportunities for business growth. You will be responsible for managing and developing client relationships across European markets while ensuring a high standard of service delivery. Working closely with internal teams, you will play a key role in supporting customers, nurturing existing accounts, responding to new enquiries, and helping to drive commercial growth. Key Responsibilities Build, develop, and maintain strong client relationships. Deliver an outstanding customer experience...

Customer Service Administrator (Service Support Advisor) Havant - Hybrid (3 days in office, 2 days remote working - subject to change) Up to £28,000 Hyde is looking for a Service Support Advisor to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Service Support Advisor at Hyde, you will support residents with property repairs enquiries, helping to resolve issues and improve the overall customer experience. You will act as a key point of contact for escalated repairs queries, support complaint resolution, gather customer feedback and provide vital administrative support to the Property Maintenance team. Key Duties Handle repairs enquiries transferred from the Customer Services Centre, ensuring customers receive clear and helpful support. Work with trades staff, contractors and internal teams to...

Are you looking for new opportunity in time for Xmas? If so keep reading as we have a number of exciting positions available with start dates in December this year! We have a number of opportunities available with scattered intakes across December for someone to join one of the UK's leading banking groups as a Customer Service Administrator. As a Customer Service Administrator you will have meaningful conversations with new and existing customers. You will be point of contact for prospective and existing customers for a range of administrative tasks, providing a fantastic customer experience and play an important role in supporting the team's wider business objectives. Hours of work (Training Period) Monday to Friday 9am - 5pm, fully onsite for 8 weeks After training period Full Time - Monday - Saturday (Apply online only) (Must be fully flexible) Pay Rate 16.00ph 12 month contract Option to work from home 3 days per week after training period Weekly Pay Please note...

Customer Engagement & Food Preparation Assistant (Weekends) Location: Sandhurst, Surrey Hourly Rate: 13.63 Hours: Saturdays , 8:30 AM - 4:30 PM (7.5 hours per week) Contract Type: Fixed Term Contract (12-Month Rolling) About the Role Our client is seeking a dynamic and engaging Customer Tasting Hub Facilitator to support an exciting customer research and product testing programme within a leading retail environment. This role is perfect for individuals who relish the opportunity to interact with customers, possess a passion for food, and are eager to spark conversations with shoppers. As a Customer Tasting Hub Facilitator, the chosen candidate will play a pivotal role in creating a memorable customer experience while collecting valuable feedback on a variety of food products. Full training will be provided, ensuring that all team members are equipped with the necessary skills for success. Key Responsibilities: Actively engage with shoppers,...

Customer Service Administrator Glasgow 16.00 per hour 12-Month Temporary Contract We're recruiting for a Customer Service Administrator to join a large, well-established organisation in Glasgow. This is an excellent opportunity for someone who enjoys administration, problem-solving and delivering a high standard of customer service within a busy operational environment. This is a predominantly administration-based role with occasional customer contact. You'll be responsible for handling customer requests, reviewing documentation, updating records and supporting a range of operational processes. Following a comprehensive training programme, hybrid working will be available. Key Responsibilities Processing customer requests and ensuring records are updated accurately and efficiently. Reviewing customer information and documentation to ensure all requirements have been met. Managing a variety of work queues, customer requests and shared inboxes. Communicating with customers...

We are very pleased to be working alongside our established, professional, progressive and very friendly client as they seek to recruit a Sales Account Manager on a full time and permanent basis Sales Account Manager Henfield area with plenty of parking available for all staff on site. Due to rural workplace with no nearby public transport links, you will need to be a driver and have your own vehicle Full time permanent role - Monday - Friday (Apply online only). Office based. 29000- 30000 per annum plus very good all round company benefits. There is also a very achievable company bonus scheme in place. Once you have passed your three month probationary period, you can join the departmental commission scheme, which can see earnings rise to around 36000 per year and above. Ongoing training and development plan, offering a long-term career opportunity with progression available within the business. Company-sponsored events and industry networking opportunities My client is...

We are very pleased to be working alongside our established, professional, progressive and very friendly client as they seek to recruit an Account Manager on a full time and permanent basis Account Manager Henfield area with plenty of parking available for all staff on site. Due to rural workplace with no nearby public transport links, you will need to be a driver and have your own vehicle Full time permanent role - Monday - Friday (Apply online only). Office based. 29000- 30000 per annum plus very good all round company benefits. There is also a very achievable company bonus scheme in place. Once you have passed your three month probationary period, you can join the departmental commission scheme, which can see earnings rise to around 36000 per year and above. Ongoing training and development plan, offering a long-term career opportunity with progression available within the business. Company-sponsored events and industry networking opportunities My client is looking...

Customer Service & After Sales Coordinator Hove Hybrid Working 27,000 - 30,000 Do you thrive on solving problems, managing customer queries, and turning challenging situations into positive outcomes? We're recruiting for a Customer Service & After Sales Coordinator to join a growing business in Hove. This is a varied role focused on supporting customers after delivery, investigating issues, coordinating resolutions, and ensuring an exceptional customer experience from start to finish. What You'll Be Doing Handling customer calls and emails regarding deliveries, orders and after-sales enquiries Investigating and resolving delivery issues, damages, shortages and service-related concerns Liaising with logistics providers, warehouses and internal teams to achieve swift resolutions Keeping customers informed and managing expectations throughout the process Updating CRM systems and maintaining accurate customer records Providing first-class customer service and...

Senior Account Manager - Sizewell C; EDF Account Team Job Title: Senior Account Manager Reporting to: Client Services Manager Salary: up to 40,000 + Commission scheme Role Objective: To manage and develop client relationships ensuring the delivery of our managed solutions offering and identifying new opportunities. You will act as a key point of contact for the client, ensuring effective recruitment strategies. You will take a proactive role in identifying market trends, providing insights and positioning Rullion's services in a way that drives the client's long-term goals. You're Good At / You Are: Communicating effectively. You can articulate ideas, actively listen to customers' needs and convey information in a compelling manner. Translating client needs into measurable outcomes that deliver value Understanding IR35 compliance and the different engagement routes for non-permanent resource i.e. PAYE, Umbrella and Statement of work. Spotting opportunities,...

Customer Engagement & Food Preparation Assistant (Weekends) Location: Sandhurst, Surrey Hourly Rate: 13.63 Hours: Saturdays , 8:30 AM - 4:30 PM (7.5 hours per week) Contract Type: Fixed Term Contract (12-Month Rolling) About the Role Our client is seeking a dynamic and engaging Customer Tasting Hub Facilitator to support an exciting customer research and product testing programme within a leading retail environment. This role is perfect for individuals who relish the opportunity to interact with customers, possess a passion for food, and are eager to spark conversations with shoppers. As a Customer Tasting Hub Facilitator, the chosen candidate will play a pivotal role in creating a memorable customer experience while collecting valuable feedback on a variety of food products. Full training will be provided, ensuring that all team members are equipped with the necessary skills for success. Key Responsibilities: Actively engage with shoppers,...

External Account Manager Our client, a dynamic player in the e-commerce industry, is seeking an enthusiastic and results-driven Account Manager to join their team on a fixed-term contract basis for 12 months. This role is pivotal in establishing valuable partnerships with small and medium enterprises across the country. Location: London (Hybrid - 3 days per week in the office) Rate: 40,000 - 45,000 Key Responsibilities: Inbound Leads Management: Conduct initial screening of leads, including essential contact information and eligibility assessments. Categorise leads and prioritise accordingly. Engage with leads via phone, presenting the programme and gathering necessary documentation. Contact and Finalisation: Explain contract terms, collect key information, and guide partners through the signing process. Create installation cases and onboard new partners onto payment systems. Reporting and Monitoring: Maintain accurate pipeline records, providing...

Client Lead Salary: £45,000 - £65,000 per annum Location: Bristol Working Arrangement: Hybrid - ideally 2 days per week in the office Job Type: Full-time About the Role We are recruiting on behalf of our client, a B Corp-certified creative communications agency specialising in consumer brands and FMCG, who are looking for an experienced Client Lead to join their growing team in Bristol. This opportunity would suit an established PR Account Director or Senior Account Director looking to take ownership of key client relationships, lead creative communications campaigns and play an influential role in the continued growth of a values-driven agency. Our client offers a collaborative and inclusive working environment where creativity, professional development and employee wellbeing are prioritised. As Client Lead, you will be responsible for driving client relationships, overseeing strategic and creative communications, delivering successful campaigns and...