Head of Customer Experience Lead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If you’ve also worked in the following roles, we’d also like to hear from you: Director of Resident Services, Head of Resident Engagement, Head of Customer Insight, Head of Communications, Resident Experience Manager, Head of Customer Service, Customer Experience Director, Customer Experience Manager   SALARY: £69,762 per annum + Benefits LOCATION: Evesham, Worcestershire (with travel to other sites) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 hours per week   JOB OVERVIEW We have a fantastic new job opportunity for a Head of Customer Experience to lead and continuously enhance customer service, engagement, communications and resident influence...

Job Title: Key Account Manager Location: Burgess Hill Salary: £25 - £30 p/h (PAYE) Contract: 3 months initially About the Role We are looking for a highly organised and driven Key Account Manager to manage and develop key customer relationships while proactively coordinating internal teams to ensure smooth delivery. This role suits a self-starter who thrives in fast-paced, ever-changing environments and is confident working with data to drive decisions. You will act as the central point of contact between customers and internal teams, using strong Excel and data analysis skills to track performance, identify risks, and ensure commitments are met. Key Responsibilities Manage and grow relationships with key customer accounts, acting as their primary point of contact Own account data, using advanced Excel skills to analyse trends, track KPIs, and produce reports Proactively chase supply chain, parts, and shipping teams to ensure timelines and commitments...

Job Title: Key Account Manager Location: Burgess Hill Salary: 25 - 30 p/h (PAYE) Contract: 3 months initially About the Role We are looking for a highly organised and driven Key Account Manager to manage and develop key customer relationships while proactively coordinating internal teams to ensure smooth delivery. This role suits a self-starter who thrives in fast-paced, ever-changing environments and is confident working with data to drive decisions. You will act as the central point of contact between customers and internal teams, using strong Excel and data analysis skills to track performance, identify risks, and ensure commitments are met. Key Responsibilities Manage and grow relationships with key customer accounts, acting as their primary point of contact Own account data, using advanced Excel skills to analyse trends, track KPIs, and produce reports Proactively chase supply chain, parts, and shipping teams to ensure timelines and...