We're Hiring: Customer Service Administrator Location: Livingston Full-time Temporary with view to go permanent - 8am-4.30pm (3pm finish on Fridays ) Salary: £26k About the Role We're looking for a proactive and customer-focused Customer Service Administrator to join our client's first-line Customer Care team . In this role, you will be the primary point of contact for all customer interactions , managing a wide range of enquiries, from general questions and product information to resolving customer concerns and complaints. You'll play a critical role in shaping the customer experience, ensuring every interaction is handled professionally, efficiently, and with a focus on delivering excellent service. What You'll Be Doing Acting as the first point of contact for all incoming customer enquiries via phone, email, and in person Managing a broad spectrum of queries, including: General enquiries Product information and guidance Order-related questions...

Senior Customer Care Coordinator Location: Livingston Permanent, Full-Time (Mon-Fri 9-5) Salary from £29,000 DOE ASAP Start Office Angels are delighted to be recruiting for a fantastic opportunity with a well-established housebuilder for an experienced Senior Customer Care Coordinator . About the role This is a key position within the Customer Care team, where you'll play a vital role in delivering a first-class post-completion experience to homeowners. As a senior member of the team, you'll be trusted to handle more complex cases, support colleagues, and step in for escalations when required. You'll work closely with the Head of Customer Care, helping to drive service standards, improve processes, and ensure everything runs smoothly day to day. What you'll be doing Managing escalated complaints and complex customer issues through to resolution Supporting the wider Customer Care team with workload coordination Building strong relationships...