Customer Experience Specialist We are currently recruiting for a Customer Experience Specialist to join a busy, customer-focused contact centre team based in Durham . This is an office-based role offering flexible working patterns. The Role You'll be responsible for handling inbound customer enquiries , resolving issues at first point of contact, and delivering a consistently high level of customer service. You'll work in a fast-paced environment, using multiple systems while ensuring all interactions meet quality, compliance, and regulatory standards. Key Responsibilities Handle customer queries efficiently and professionally Provide accurate information and resolve issues first time Update customer records using internal systems Follow set processes, quality standards, and compliance requirements Work collaboratively as part of a supportive team Engage in training, coaching, and continuous improvement activities Skills & Experience Required Previous...