Pre-course assessments and Planning: • Administer screeners, initial and diagnostics assessments for each learner, and subsequently develop and maintain tailored ILPs (inc. action plans) to include SMART targets. Plan lessons effectively and ensure that activities are innovative and differentiated towards individual learners (e.g. contextualised to their personal learning goals/chosen employment sector), and that learner support is effectively assessed, reviewed, implemented, and evaluated (where required) throughout the learner's journey. Training Delivery: • Deliver accredited and/or non-accredited training programmes to 19+ Adults in subject areas that are required for contract requirements (multi-disciplinary Trainers will be prioritised during selection) • Train, assess, motivate, mentor and support learners, assisting them to develop personal and social skills to better prepare them for work and independence. • Deliver outstanding teaching, learning and...

The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also being responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls/email/chat to handle all aspects of sales & service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. They collaborate with the sales team by providing administrative assistance and general support. The Customer Service Associate will use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships, and is vital to our team. Please note: C1 level and above in both English & French (written and verbal) is required for this role.   Who You Are: You are eager to get your foot in the door and embrace the fast-paced buzz of the media world. Working for a global leader in digital...