Job Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims and risk. At the heart of our operations is our flagship IoT product developed for our client a patented, self-install water leak detection device that helps protect homes from costly water damage. Water damage is the leading cause of home insurance claims, costing around $17bn annually across the US and UK. Our client s device is already delivering impact through partnerships with major insurance brands such as Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic...

Customer Service Coordinator Hourly rate : 14.50 - 15.00 per hour Assignment duration : 6 months Location : Brentwood, Essex Hours : 8.30am-5.00pm Monday - Thursday 4.30pm finish on Friday Duties You will liaise with new house owners and housing associations to resolve any defects in the new property the customer has moved into. You will work within a team of 6 to manage any notification of defects that arise. In order to achieve this you will Liaise with a team of internal tradespeople and schedule them to complete repairs for the house owner Coordinate with the customer on their availability to provide access to engineers Schedule appointment into the engineers diary With more complex faults you will work with a team of subcontractors to resolve the customers issue. You will update all the associated administration on the internal CRM system. This is a busy and demanding role which requires somebody with strong coordination skills, combined with...