Capita is seeking Customer Service Advisors to be part of our vibrant team, on a key Financial Services contract based in Manchester. You will be responsible for assisting customers with queries and administration of their life and pensions account, with most contact being inbound telephone based. Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers. Our Flexible Advisors work in small teams receiving full training as well as ongoing support and development. The roles will be initially on a full time, permanent basis, working 37.5 hours per week covering shifts between 8am to 6pm (8-4, 9-5, and 10-6 on rotation). We would expect new team members to be office based full time for the first 4-6 months during training and probation, then once...

Product and Customer Services Manager Finlay Jude Associates are working in partnership with a leading manufacturer within the passive fire protection and construction materials sector to recruit an ambitious Product and Customer Services Manager in Rochdale. Industry Sector: Customer Services, Passive Fire Protection, Firestop, Fire-Resistant Products, Fire Protection Products, Team Leadership In this role, you will be responsible for overseeing the product route to market and collaborating with various departments. You will work closely with internal teams, external partners, and certification bodies to ensure products meet industry standards and deliver the highest levels of service. You will also ensure, through your team, that customer needs are consistently met or exceeded, while promoting and delivering excellent customer service standards. You will manage the customer service team, ensuring service levels are maintained and issues are resolved effectively....

Customer Service Advisor / Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. If you’ve also worked in the following roles, we’d also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor   SALARY: £25,000 per annum + Uncapped Commission (£5,000 OTE) + Benefits          LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday...