LOCATION: Belfast SHIFT PATTERN: Monday to Friday, 40 hours per week SALARY: Competitive Purpose: To ensure the smooth running of the business on a day to day basis by overseeing all contracts, customer needs, and management & development of the team. Being the main point of contact for operational matters and being part of the operational management structure within the company. To be innovative and drive forward quality in standards, maintaining excellence and compliance to policy & regulatory requirements at all times. Key Responsibilities Service Provision • Ensure the delivery of services to meet the needs and exceed the expectations of the customers within remit. • Monitor and maintain all contracts to company standards and within specification. • Build a strong relationship with customers and ensure that teams follow suit, in accordance with their roles. • React in a timely manner to any issues that arise, support their resolution within the scope...