ABM
London, UK
JOB TITLE: Helpdesk Operative (Nights) LOCATIONS: London EC2R SHIFT PATTERN: 4 on / 4 off rotation 19:00 - 07:00 (Subject to change) SALARY: Competitive ROLE OVERVIEW AND PURPOSE The Helpdesk Operative will form part of a team responsible for the receiving, allocation and progressing of reactive engineering requests on the contract. KEY RESPONSIBILITIES Key duties and accountabilities include: • First point of contact for incoming telephone calls. • Vetting service requests received via CAFM system. • Ensure compliance with statutory and company procedures across all functions. • Dispatch work to both direct labour and contractors in a timely fashion based on the correct skillsets, geographical location and service delivery arrangements. • Prioritising urgent jobs and plan and dispatch engineers to meet urgent demand. • Escalate any complaints or issues as required. • Analysis of job history/running reports to avoid duplication. • Undertake...
