Please note you must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 10th of August 2026 You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 13.49 per hour, overtime: 20.23 per hour. Duties: Inbound customer service relating to maintenance queries and emergency calls Logging customer notes on the systems Troubleshooting to understand the problem and providing first level advice Taking call out payments over the telephone...

Customer Contact Inbound Telephony Advisor (x6) Location: Perth (Hybrid - 2 days per week in the office) Rate: 15.54 per hour Contract: 12-month temporary assignment Start Date: 10th August 2026 Hours: 37 hours per week, Monday to Friday Shifts: Between 8:30am and 5:30pm Are you a natural problem solver with a passion for helping people and delivering exceptional customer service? Do you thrive in a fast-paced environment where resolving customer queries quickly and effectively is a priority? We are looking for Customer Contact Inbound Telephony Advisors to join a busy customer service team. In this role, you will focus on delivering First Call Resolution (FCR), ensuring customers receive accurate and efficient support at the first point of contact. Key Responsibilities Respond to inbound customer enquiries with professionalism and empathy. Identify customer needs and provide effective solutions wherever possible at the first point of contact. Use...

As a Customer Service Advisor, you'll play a key role in supporting customers across multiple channels including phone, email and online platforms. Working in a fast paced environment, you will handle a wide range of enquiries, from general questions to more complex issues, always delivering a high standard of service. You'll be responsible for resolving customer concerns efficiently and empathetically, ensuring each interaction leaves a positive impression. The role requires strong communication skills and the ability to adapt your approach depending on the customer and situation. Day to day, you'll liaise with internal teams to gather information and help resolve queries, as well as identify recurring issues and highlight potential improvements to processes and service delivery. No two days are the same, and you'll need to be comfortable managing a varied workload. This position offers the opportunity to gain valuable experience working with multiple systems and...