Planet Recruitment
Oxford, UK
Position; Customer Service Advisor (FTC) Location; Cowley Salary; 30,000 per annum Planet Recruitment have registered a new opportunity for a well-established organisation who are seeking a Customer Service person based on the outskirts of Cowley, Oxfordshire. This role is initially to cover a 12 month period with the look of going permenant at the end. Due to location you will ideally drive Working hours are Monday to Friday 9 am - 5 pm. Main responsibilities; Customer First Support Line: Serve as the initial point of contact, delivering superior customer experience via phone, email, and (video) chat. Customer Support & Troubleshooting: Provide expert guidance on product-related topics (installation, usage, maintenance) and services (delivery, warranty) and handle complaints, offering appropriate solutions and follow-ups to ensure resolution. Coordination: Communicate with transport service providers to ensure seamless delivery...