Job Description Join us as a Customer Service Team Leader - 12 Months Fixed Term Contract We're looking for a passionate and driven individual to lead our Contributions team - someone who thrives on challenge, inspires others, and is excited to make a real impact. The Contributions team sits in our Client Services area and is responsible for a wide range of tasks, including: Overseeing and processing Direct Debit instructions Processing cheque payments into accounts Refunds of contributions and subscriptions in line with HMRC guidance Investigating, updating and correcting ISA and LISA annual allowances What we're looking for: We're seeking someone who can bring energy, structure, and vision to the team. You'll be: Organised and proactive , with strong time-management skills to juggle priorities and keep the team on track. A strategic thinker , with a good grasp of CASS rules and the ability to spot trends and drive improvements. A planner , able to manage...

We're looking for friendly, professional Customer Service Advisors to join our team on a short-term contract to support a busy period. This is a fast-paced inbound customer service role where you'll be the first point of contact for customers, providing exceptional service over the phone and via email. If you enjoy helping people, solving problems and delivering a great customer experience, we'd love to hear from you. Key Responsibilites: Handle inbound customer calls and emails professionally and efficiently. Resolve customer enquiries at the first point of contact wherever possible. Accurately update customer records and maintain detailed notes. Escalate complex issues to the relevant teams when required. Meet individual and team service level targets. Deliver a positive and professional customer experience on every interaction. About You: Previous customer service or contact centre experience. Excellent communication and listening skills. A positive,...

We’re looking for Collections Advisors to join our team on a Permanent role at Portway House, 1 The Pavilions, Preston, PR2 2YB! Join a team of 12 experienced and supportive colleagues who genuinely work together to achieve success. You'll benefit from a collaborative environment where ideas are shared, achievements are recognised, and everyone is encouraged to contribute and develop. You will be supported by your line manager and quality coach to achieve great outcomes. As a Collections Advisor, you will be engaging with our client’s customers who may find themselves in financial difficulty and require information and guidance to meet their finance commitments. You will need to take ownership to understand the customers financial situation, providing options and solutions to always ensure fair outcomes. Job title: Collections Agent - no evenings/weekends! Job Description: What’s in it for you? More experienced Advisors will support the Team Leader by mentoring...

The Pilot Group -Customer Service £27,828 (+monthly bonus) DOE Central Manchester (10minutes walk from Victoria with free parking) Hybrid working - 3office days (mixture of 8:30am - 5:30, 9am - 6pm and 11am -8pm shifts) ESL connects the demand and supply of electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way. We operate globally offering fast deliveries and making things easy both for our customers and our suppliers, developing long-term relationships with them. ESL is headquartered in Manchester and operates with a strong international presence. It was founded by two female entrepreneurs 19 years ago (both are still in the business), and the company has 75 amazing people with brilliant skills. The Role - Customer Service The role will be working in our Customer Service...

About The Role What you can expect from us We offer a competitive salary of £31,350. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and...

OUTBOUND CUSTOMER SUCCESS ADVISOR Salford - Parking onsite Monday- Friday (Fulltime in the office) 9am-5pm £13.33 per hour (£26k) ASAP - End of August (Possibility to be extended or taken on permanently for the right person) Are you ready to make a difference in the retail appliance industry? Our client is on the lookout for a dynamic and enthusiastic Outbound Customer Success Advisor to join their growing team at their head office in Salford! If you thrive in a high-volume call environment and enjoy helping customers succeed, we want to hear from you! What You'll Do: As a pivotal member of the team, your mission will be to connect with customers and enhance their experience with our client's Reward scheme. Here's what you can expect to do: Engage Customers: Reach out to customers who have onboarded but haven't yet claimed their rewards, guiding them through the claims process with care and clarity. Support Onboarding: Assist customers who faced...

Overview Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can. Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers. We are passionate about what we do and therefore looking for people who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible. About the role Our call handlers are responsible for answering incoming telephone queries form a wide variety of callers such as clients, IFAs (Independent Financial Advisors), investors and other financial institutions. You will accept account servicing questions on the phone and action the appropriate response, whether to request investigations, give portfolio valuations or...

Front of House Receptionist (Temporary) Manchester City Centre Full-time (Mon-Fri, 9:00-17:30) 1-Month Contract (potential to extend) Be the face of a global business At Markel, what we do truly matters. Insurance isn't just a service, it's a promise to support people and businesses when it matters most. And every great experience starts with a great welcome. We're looking for a Front of House Receptionist to join us on a temporary basis, ensuring our Manchester office runs smoothly during a period of absence. If you're someone who takes pride in delivering exceptional service and creating a positive first impression, we'd love to hear from you. What you'll be doing: As the face of our Manchester office, you'll play a key role in creating a professional, welcoming, and efficient environment: Welcoming visitors, clients, and colleagues with confidence and professionalism Managing meeting rooms, bookings, and catering requirements Handling...

About the role Moorepay makes payroll and HR easy for thousands of UK businesses and has done for over 50 years. With an ambitious growth plan, this is an exciting time to join the Moorepay team: to build a career, drive change, and help supercharge our customer support. If you love the idea of working in a customer-centric, people-focused, fast-paced and data-driven role, then we want to hear from you! As a Customer Support Advisor, you'll support customers using Moorepay's HR and payroll software, helping resolve queries and ensuring they get the most value from the platform. You will help improve the product by raising issues and new functionality requirements. You will be a subject matter expert on our applications and focused on service delivery to provide a great customer experience. Key Responsibilities Manage customer queries via Zendesk and phone, resolving issues within SLAs Take ownership of the customer journey, ensuring a high quality experience Troubleshoot...

Field Based Sales Account Manager About The Role We're looking for a driven, field-based sales professional to take ownership of a defined territory within the construction industry. In this role, you'll build credibility as a trusted partner, visiting customers in person and on-site to position solutions that improve productivity, solve challenges and create meaningful impact with every interaction. We're looking for individuals with experience in a B2B sales role, strong commercial instincts, a hands-on mindset and the drive to learn. Full training and support will be provided to help you build your technical knowledge and succeed in the role. You'll manage established customer relationships while actively identifying and developing new business opportunities across a defined region, including Hereford, Worcester and the surrounding areas. As a full-time field-based role, you'll need strong organisation and time management skills to effectively plan customer visits,...

Customer Service Advisor Location: Skelmersdale, WN8 9TW Salary: £28,000 per annum + Excellent Benefits! Contract: Full time, permanent Hours of Work: 8.30am 5pm Mon Thurs, 8.30am 4.30pm Friday Benefits: 23 holidays per year + public holidays, Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Energy Services is a well-known, expert in our field! We are now recruiting for a Customer Service Advisor to assume responsibility for managing customer enquiries, in the form of calls, email and online application forms! In addition to this, as our Customer Service Advisor you will be responsible for: • Answering and dealing with telephone and e-mail enquiries. • Update CRM with accurate records of customer documentation. • Providing consumers with retrofit advice to help make informed decisions about improving the energy performance of their home. Training...

Paid Social Account Manager Manchester Hybrid Working Permanent We're partnering with a leading international media agency to recruit a Paid Social Account Manager for their Manchester team. This is a fantastic opportunity to work with household-name brands, delivering best-in-class paid social campaigns across multiple platforms. Whether you're driving performance, building client relationships or exploring the latest platform innovations, you'll play a key role in delivering impactful digital strategies. If you're looking for an agency where you'll have genuine ownership, career progression and the opportunity to work alongside some of the industry's best talent, we'd love to hear from you. What You'll Be Doing As a Paid Social Account Manager, you'll be responsible for managing campaigns from planning through to optimisation, ensuring clients achieve outstanding results while identifying new opportunities for growth. Your responsibilities will include: Managing...