Customer Service Location: Glasgow Pay Rates: 13.97 to 32.55 per hour Contract: Temporary to Permanent Start Date: 17/08/2026 Hours: 25hrs per week (including weekends & bank holidays) Shift Time : Hours between 18:00 - 08:00 over 7 days. 2 shifts of 9 hours (10.5 hours including breaks) , each with 1 x 15-minute UPB and 1 x 30-minute UPB 1 shift of 7 hours (8.25 hours including breaks) , with 1 x 15-minute UPB and 2 x 30-minute UPBs Training Full-time Monday - Friday & will take place 20:00 - 04:45am and requires 100% attendance . We're inviting you to bring your skills to a role that truly makes a difference-joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls. As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save...

Drive Service Desk performance, enhance digital support, and reduce ticket demand through impactful enablement and training. Our Client has a requirement for a Service Desk Enablement & Digital Support, who will be required to work on a contract basis in Warrington. Role Purpose : This role sits within the Service Desk function and acts as a bridge between Service Desk analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance to be considered for this position. Job Role Responsibilities: Help develop and deliver a Service Desk enablement and digital support strategy that improves adoption of ITSM tools, support processes,...