• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. • Identify and address safeguarding concerns promptly and effectively. • Meet customer service standards and performance goals. • Respond to difficult and sensitive cases with empathy, patience, and resilience. • Deliver information services across multiple channels (telephone, online, email, and live chat). • Resolve service user issues proactively, calmly, and professionally. • Offer guidance, tailored recommendations, and signposting to Service Users. • Follow established processes and adjust to evolving procedures. •Manage confidential information with strict adherence to data protection standards. • Proactively seek and address feedback to drive continuous improvement in role Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high...

Customer Service Administrator Salary 26,000 - 26,500 (10% Bonus) About the Role We're looking for a proactive and customer-focused Customer Service Administrator to join a fast-paced and supportive operations team. This is an exciting opportunity for someone who enjoys problem-solving, delivering exceptional customer experiences, and working in a role where accuracy and communication really matter. As a key member of the team, you'll manage customer enquiries, resolve account and service-related issues, and ensure customer information is maintained accurately and efficiently. You'll work collaboratively with internal departments and external stakeholders to deliver high-quality outcomes while meeting service targets and KPIs. This role is ideal for someone who thrives in a busy environment, enjoys taking ownership of tasks, and is passionate about making a positive difference for customers. Key Responsibilities Deliver outstanding customer service across telephone, email,...

Customer Service Manager (Part Time) Temporary role to start ASAP for 3-6 months £24.87 per hour Location: Histon Hours per week: 17.5 - can be worked to suit you but much be on site in Histon Join Our Client as a Customer Service Manager and lead a dynamic team in delivering exceptional customer experiences. Operating within the community housing sector, Our Client is renowned for fostering a supportive and innovative environment that values growth, collaboration, and community impact. In this strategic role, you will oversee a team responsible for frontline customer interactions, ensuring issues are resolved promptly and service standards are consistently met. This part-time position offers flexibility, with 17.5 hours per week, tailored to fit your schedule, while working on-site to maintain close team engagement. Key responsibilities include: Leading and motivating the customer service team, including Advisers and Lettings Co-ordinators. Ensuring high-quality service delivery...

Computershare is global leader in financial administration with over 12,000 employees across more than 22 different countries. Many of the world's leading organisations use us to streamline and maximise the value of relationships with their investors, employees, creditors and customers. Our global footprint means we have the scale to maintain robust compliance, audit, risk, financial crime, disaster recovery and business continuity planning programs - offering peace of mind to our clients and their customers. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Computershare to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where...

Our client based in Egham are seeking a Receptionist to come and join their team for 3 weeks on a temporary basis. You will be the first point of contact for all visitors, providing a warm welcome and ensuring top customer service is provided to all customers. We are looking for an individual with previous and recent reception experience, a multi tasker with good solid communication and organization skills. Responsibilities are, however are not limited to: Meeting and greeting visitors Providing a warm welcome into the office Updating records Assisting the wide team with any Admin duties that are required Managing and book in appointments Inbound and outbound telephone calls Ensuring the reception area is clean and tidy throughout the day Job Details Job Title: Receptionist Location: Egham Hourly Rate: 14.20 per hour Start Date: Monday 6th July End Date: Friday 24th July Working Days and Hours: Monday - Friday, 8:30 am - 4:30 pm If you are...

Put Customers First and Build a Career in Customer Service Do you care about doing the right thing for customers? Not just answering queries, but really understanding what has gone wrong and taking the time to put it right? If you take pride in helping people, enjoy solving problems, and don't just settle for quick fixes, this could be a great fit. We are recruiting for an online retail brand that genuinely puts the customer at the centre of everything they do. In this role, you won't just be responding to queries. You will have the chance to look deeper, understand root causes, and help improve the overall customer experience. What you'll be doing Supporting customers across phone, email, live chat, and social media Taking the time to understand each situation properly and respond with care Solving problems in a way that feels fair and right for the customer Taking ownership of issues and seeing them through to resolution Looking for patterns and flagging ways...

International Customer Service Advisor French, German or Spanich speaking Location: Doncaster Salary: 30,000- 35,000 Monday to Friday On behalf of our client, a business with a strong international presence, we are seeking to recruit a French, German or Spanish speaking International Customer Service Advisor. The role As a key member of the team as an International Customer Service Executive you will be responsible for: Supporting the International Sales Team by responding to enquiries in a timely and effective manner Provide high standard of customer service. Process customer orders accurately to agreed service level. Plan, prioritise and check sales orders and ensure the details are accurately transferred into our order management system. Interpret instructions from various Sales Exec colleagues and identify any issues arising. Communicate, liaise, and negotiate (internally and externally) to ensure customer orders are delivered accurately...

We're Hiring: Operations Customer Service Coordinator Location: Immingham Docks Pay Rate: 13.21per hour Hours: 40 hours per week / Monday to Friday Are you organised, proactive, and passionate about delivering outstanding customer service? We're looking for an Operations Customer Service Coordinator to join our team and support the smooth running of our operations while ensuring a first-class customer experience. About the Role This is a varied and fast-paced role where you'll play a key part in supporting operational activities, managing processes, and building strong relationships across internal teams and external stakeholders. You'll help ensure efficiency, safety, and continuous improvement within the department. Key Responsibilities Operations & Customer Service: Become fully proficient in company systems, ensuring compliance with internal and legislative requirements Maintain accurate records and provide updates to the Line Manager when...

Contact Centre Advisor Location: Hybrid Working % at our Bournemouth Hub with flexibility to work from home Salary : £26,227.50 per annum If you re looking for a role where no two days are the same, where you can grow, learn, and be part of something meaningful, then our Contact Centre could be the perfect launchpad for your career in housing. This is far more than answering a phone - it s about helping people, problem solving, supporting communities, and being part of a team that cares. We have the following opportunities available; Permanent, Full Time (37.5 hours per week) Permanent, Part Time (25 hours per week) Permanent, Part Time (18.5 hours per week) Why you ll love working with us A varied, exciting role Fast paced, challenging and rewarding A supportive, friendly team culture A place where your development truly matters Huge opportunities to grow your career At Stonewater, you ll join a team where people build long,...

Job Title: Customer Service Claims Handler Location: Liverpool Salary: 26,938 - 30,916 per annum, Plus up to 1,500 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays What you will be doing: In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding To work as a team to proactively manage a portfolio of customer repair claims through to settlement To ensure that complete and thorough indemnity investigations are carried out on all claims Work closely with suppliers to fulfil customers' needs during their claims journey Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect Accurate payment to our customers and their representatives regarding claims settlement Data integrity is key when keeping a...

Account Manager Edenbridge - Free on-site parking. Workplace location is also close to local railway station. £30,000 £32,000 + very good company benefits and company profit share scheme. Full-time, permanent Hours: Monday to Friday Benefits Employee Ownership Scheme (profit share after 1 year) 24 days holiday plus all UK bank holidays Pension scheme Sick pay & income protection Death in service benefit The Opportunity - Account Manager An exciting opportunity has arisen for an Account Manager to join a growing business specialising in high-quality, digitally printed packaging. This is a fantastic opportunity for a customer-focused professional to manage key client accounts while supporting sales and production teams within a fast-paced, collaborative environment. You will be responsible for account retention, relationship building, and ensuring smooth delivery of customer projects, working closely with internal teams and external...

Orchard Professional Solutions LTD are working with a market leading sofa manufacturer who are looking for Consumer Care Specialist to join their team on a part time basis. The Company Our Client are a market leading sofa manufacturer, with a turnover of close to £70m and home to around 5 brands. They offer a range of contemporary and classic styles to reflect the individual needs and lifestyles of their customers, feeding in to over 600 retail outlets across the UK. They are proud of their British design and craftsmanship, with every piece of furniture they offer, handmade in the UK. The group excels in combining the best of furniture making method with cutting-edge techniques. Job Overview As a member of the marketing team, your key duties will be to support the Head of Marketing in communicating the brand values and story through effective brand marketing materials, campaigns and activities Role duties will include but not limited to: Pick and pack consumer...

JOB ROLE: Receptionist Administrator - Immediate Start HOURS: Monday - Friday 8am - 5pm SALARY: 13.50 DURATION: Temp to Perm LOCATION: Brighton - Working in the office full time Are you a friendly and organised individual with a passion for delivering exceptional customer service? Do you thrive in a dynamic environment where your skills can shine? If so, we have the perfect opportunity for you! We are seeking a vibrant Receptionist Administrator to be the welcoming face of our client's company. This is a fantastic chance to join a supportive team that values collaboration and innovation. What You'll Do: As the Receptionist Administrator, you will play a crucial role in our daily operations and create a positive first impression for our clients and visitors. Your responsibilities will include: Greeting Guests : Welcome visitors with a warm smile and assist them with their inquiries. Managing Communication : Answer phone calls, respond to emails, and...

Job Title: Complaints Handler / Customer Resolution Specialist Location: Hassocks - must have access to a car due to the office location Salary: 28,000 - 30,000 Hours: Monday - Friday, 37.5 hours per week About the Role We are looking for a proactive and customer-focused Complaints Handler to join a growing customer operations team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences. You'll be responsible for managing escalated customer concerns, finding fair and effective resolutions, and helping to improve overall customer satisfaction and retention. Working closely with internal teams, you'll play a key role in ensuring customers feel heard, valued, and supported throughout their journey. Key Responsibilities Deliver outstanding customer support across multiple communication channels, ensuring all interactions are handled professionally and...

Location: Horsham Job Type: Permanent Full Time Salary: £30,500 per annum Working hours: Monday to Friday, 8:00 to 17:00 What you'll do: Identify client requirements through telephone, Request Portal, and e-mail communications. Raise and manage to completion PPM and reactive Work Orders in a CAFM System to deliver KPIs. Progress both colleagues and suppliers to ensure that EMCOR UK SLAs are met. Record and respond to Compliments and Complaints. Produce Quotations, chase approvals and arrange for work to be carried out via raising Purchase Orders to subcontractors and arranging for access to Site. Maintain and update the CAFM Work Order Records to ensure complete clarity of job progress, managing Work in Progress and ensure timely closure. Achieve closure of Work Orders to financial deadlines to ensure prompt payment. Take ownership for managing Work Orders from the first telephone call through to client feedback following completed works and manage...

Are you ready to lead a high-volume operation for one of the UK's most iconic retailers? We are looking for an experienced, resilient, and proactive Account Manager to take full accountability for our onsite operation at the Sainsbury's Distribution Centre in Haydock. This is a fast paced leadership role where you will be the face of Randstad, managing a large scale temporary workforce and driving the continuous improvement of a business critical logistics site. The Role: Responsible for the management and support of a team of 2-4 Account Specialists/Agency Supervisors who are responsible for managing the daily performance of associates. The Account Manager has responsibility for ensuring operational service level delivery, management support for AS's & service delivery to Sainsbury's. The Account Manager will take a proactive role in continuing to build relationships with the Sainsbury's stakeholders, ensuring continuous improvement in the recruitment and worker...

Customer Services Assistant PermanentRobertsbridge £27K, Company bonus, year on year annual leave growth, health care cash back plan, remote location - you will need to drive for this role (free parking on site).Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and supportive environment? Our client, is seeking a Customer Services Assistant to join their vibrant team! As a vital member of the Operations department, you'll play a crucial role in ensuring customers receive outstanding service. If you're proactive, detail-oriented, and dedicated to customer satisfaction, we want to hear from you! Key Responsibilities: Order Processing: Accurately enter customer orders into the ERP system, resolve discrepancies, and ensure timely despatch from the warehouse. Customer Support: Handle phone and email inquiries, providing product information, pricing details, and basic technical advice. Coordination: Collaborate with the Sales &...

Temp-Perm Receptionist - ASAP START 30,000 - 32,000 DOE City of London - Fully Office Based Insurance 8.30am - 5.30pm Are you ready to be the welcoming face of a dynamic and successful team? We're looking for a friendly, professional Receptionist to join our client's thriving financial and insurance firm on a temporary to permanent basis. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and varied role where no day is the same and takes pride in creating a warm, positive first impression. Why Join Us? Be part of a lively team in a prestigious financial institution. Meet a diverse range of clients and professionals in the industry. Gain valuable experience and enhance your skills in a dynamic setting. Enjoy stunning modern City offices, with free snacks and drinks in the office! Competitive benefits package What You'll Do: Greeting visitors with a friendly smile and assisting with inquiries Managing...

Customer Service Advisor Location: Leeds Office - LS15 Job Type: Full Time - Monday-Friday 8am-5pm About the Role We are looking for a friendly and customer-focused Customer Service Advisor to join a growing and supportive team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and delivering an outstanding customer experience in a fast-paced environment. Key Responsibilities Respond to customer enquiries, complaints, and queries via telephone, email, and live chat in a professional and timely manner. Resolve customer issues efficiently, liaising with technical colleagues where required. Provide accurate information about products and services to ensure the best possible customer outcome. Deliver a caring and compassionate service, adapting your approach to support customers with additional needs or special circumstances. Maintain accurate customer records by updating internal systems following every...

We are looking for an enthusiastic and highly motivated Security Receptionist to work at a premium brand's manufacturing and production site in Milton Keynes. This is the security role that you've been looking for with stable, regular hours - no changing shift patterns, work that you can plan your life around and the opportunity to carve out a career with the biggest name in security. Contractual hours - 30.6 hours per week Pay rate - £13.51 per hour Shift pattern: 2-week rotation. Week 1 = Mon-Fri 0600-12:00, Week 2 = Mon-Fri 12:00-18:15 Position available from 13th July. You must have a valid SIA licence to apply for this position Your Time at Work As a Security Receptionist you will be required to carry out duties in a busy environment, which includes computer use and several clerical duties in addition to general security tasks such as: - CCTV Monitoring - Reception duties - Site patrol - Access/Egress control - Site open/lock up -...